BUDDY'S SMALL ENGINE

The work went great. It took them a few days to get to it but they had told me to expect that. They called with a price prior to beginning work and I was able to get my mower fairly quickly after that. I was happy with the work so I then took in my little DR Trimmer Mower. That was beyond fixing (cheaper to buy a new one) so I ended up buying a new trimmer/mower from them. Before I left with it, they put in oil and gas and made sure it would start. They also went over the operation of the unit. I was pleased by the level of service received during both visits.

When I walked into Buddy's, there were no fewer than 6 people behind the counter, one customer at the counter that I think was being helped, and one customer on the floor that was being helped. All the guys behind the counter were consumed looking at a piece of paper. I stood there for several minutes, walked around the shop, went back to the counter, and not once did anyone even recognize that I walked in, let alone try to help me. Didn't even look up and say "be with you in a minute". Completely ignored.

Got response from shop that they did not repair my mower model. So they did good by calling me back about it

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I was greeted and waited on as soon as I walked in the door. The guy at the counter was honest and apologetic for the backlog and understood when I decided not to wait. I get them the model number of my mower and they sold me the correct filter.

He was an excellent technician, worked very hard and was a great American. Wouldn't hesitate to use him in the future. Spent exyended period of time crawling around the machinery to get the job done.

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It hasn't gone as yet, still waiting and tired of borrowing mowers to get our lawn taken care of. I know they are busy a lot with the mowing services that DO use them for their myriad of repairs and such, but to just take in a walk behind and wait this long is kind of annoying. I have taken in this Toro of ours for every repair needed for the past 3 years, glad it never needed anything much in the way other than routine maintenance and sometimes cable replacement. If not hearing from them by Friday 8/23, am going back there to fetch our mower and find someone else hopefully that can take care of this mower. Hate to yelp about it knowing they are busy, but my goodness, a little professionalism to call a customer and keep them apprised, rather we having to call them?They work as hard as they can I know, and are seriously understaffed at the front desk. You do have to wait a long time on hold when you do call, and you do have to wait a goodly time at the front to get your service order attended to. They DO good (excellent) work at a very good price, if you can wait for their service, and be patient, which is evident I am not after over 2 weeks waiting for even for a diagnosis on my mower's condition and repairability. I'd be tickled to death if they could call and let us know, that way I could either buy another mower or move on...and hating to have to hire out or borrow mowers from family and friends.,

The work was done quickly and to my surprise the repair cost much less than I had expected. The gentleman at Buddy's was professional and courteous and I will definitely use them the next time I need work done on any of my small engine equipment.

I had a Craftsman edger which had been in storage and would not start. Carried it to Buddy's, they suggested a "service" rather than just a carb repair and indicated that the labor cost would be about the same for either. They said thye would have it done within a week. The service included changing the oil, sparkplug, air and oil filters, and blade. They also corrected the carb problem. The work was completed in three days at a cost of $85, I had anticipated a cost of @ $125. Good work, fair price, timely service.

Very professional. The work was done very quickly once it began but it took about a week and a half for it begin. They provided it to me ahead of their estimate but about 3 days after I needed it.

I took the trimmer in on 5/6 and was told it would not be ready until 6/2. This was a little long to wait, but I thought I could make it that long. I called several times to check on it after the completion date I was given, but it was not finished. Finally, it was fixed and ready on the afternoon of 7/15. The machine was returned on excellent condition. It ran like a new trimmer and looked like one as well. The entire machine was cleaned to the point of looking new. Although the machine was repaired to my satisfaction and was cleaned way beyond my expectations, I feel 30+ days late is an inexcusable about of time for a items that is needed on a weekly basis.