BASSETT FURNITURE DIRECT

The process has been awful. The first sales associate we interacted with was great. I should of confirmed when she would be there when I decided to order but I have a busy schedule. The associate who did the order was relatively new and needed a lot of assistance. I did ask if my original person would get credit and I was told yes. She'd get half. When we ordered we were told the night stand would be delayed and we approved but stated several times it was fine as long as we get the rest by the end of June. We had not heard anything from the store so I called then my son called and we were told the person who could help us wasn't there but would return our call the next day. We did not get a call so we called back and we were told the manager was busy and would call back. 2 hours later we didn't get a call so we were back in town & we went in. When they pulled the order the new associate noted the delay but did not specify we needed the other pieces so the order didn't get entered correctly. My son is trying to move into an apartment in Nashville 2hours away. He needs to start school in 10days. This now means 2 trucks to rent to get furniture up there. At first the manager didn't offer any solutions. I stated it was unacceptable and would like free delivery to Nashville. I was told that wasn't an option. It would be $99 for 50mile radius then $1 a mile after that. I then said I needed a discount after that to compensate for making 2 trips. She increased the discount from 25% to 30% on two pieces and deleted the delivery fee. We are not getting a delivery now so should not be charged a fee anyway. We are going to have to pick up. The mattress is there so we will pick it up and my son will sleep on the floor until we get up there with the other pieces. We spent over $2000 and I have to tell everyone they were not very accommodating. Not sure I will go back for any other needs.