ALLSOUTH APPLIANCE

They were fun to work with.

I posted this review on Google, too. Allsouth was the appliance sub for our builder (who is outstanding, by the way). All they had to do was install three appliances. THREE. The only thing these jag-offs got right was the delivery of the appliances and *sliding in* our new oven. The dishwasher and microwave were both dropped. This was obvious because (a) we saw the palette in our garage prior to installation, (b) one side of the palette was "injured", (c) the corresponding sides of the appliances from that side of the palette were both broken. To add insult to injury, they didn't use the granite counter installation kit for the dishwasher. This would help considering they don't want to fix the broken feet. Now, when you open a loaded dishwasher, the whole machine rotates thereby "dishcharging" the bottom rack of dishes out onto your floor. This is entertaining to guests. The microwave is also fun. The plate does not rotate properly so you can always tell when it's in use because of the "thump-thump" made by the turntable, much like a broken record but without the repetitive music. Also, the clock is crooked so you can't tell if it's AM or PM (which actually matters during the winter when it's dark at 5AM and 5PM). And the oven vent built into the microwave is broken so it slides right out after only unfastening two screws when it should be held together by four screws. The other two take bits of the broken plastic housing with them. Normally I wouldn't care because these appliances are "builder grade" but it's the principle of the matter. Allsouth is not interested in fixing or replacing the appliances which can be done EXTREMELY EASILY when you're a flippin' vendor. They're only interested in minimalist work, single trips, and offering to "send out an inspector" which was already been done by the builder who verified that the pieces are indeed broken. We're guessing Allsouth doesn't trust the builder that hired them in the first place. They also will not come out on your time, only their time, so if you work and are busy from 8am to 5pm, you can bet you'll never see nor hear from them again.

If I had known how things would turn out, I would have just asked that they leave the appliances in the box in the garage, and I would use my actual experience in appliance installation to save myself from the nightmare they left me with. To start with, the dishwasher was neither level nor lined up in the cabinet. One side protruded out a little more than the other, and upon placing a level to it, it was off balance enough that water would collect to one side of the tub. I had to unscrew the machine, properly adjust the front and back, and install it again. This was also the case for the range, though thankfully it wasn't as tough a procedure to level out. Three months later, both rubber friction pads broke off from the hinges of the dishwasher and laid underneath on the floor, causing the door to fling loosely up and down when opened. I waited almost two weeks before someone would come out to replace them. When I tried to talk to the serviceman about what may be the problem, and explain that the door seemed to scrub when opening and closing and that maybe the hinges weren't aligned properly, he quickly (and rudely) dismissed me and told me that if the door was crooked I'd just have to call the manufacturer, which in turn was a way of telling me that my warranty with AllSouth meant nothing. For a time the door seemed to work fine, until a few nights ago, seven months later, the pads have once again ripped off and fallen to the floor. I've called AllSouth again, only to have my questions and concerns quickly dismissed as though I have no idea what I'm talking about. What I do know is that my dishwasher's door is, in fact, misaligned, which is causing the hinge to act as a scissor, cutting into the pad until it falls apart. Thankfully, the machine's manufacturer is now resolving the issue promptly. I also know that I will never do business with AllSouth again because of the professionalism they lack and for the rudeness of not only the serviceman but of the retail workers as well.

I have used them anytime I have any issues with my appliance. They call the day before they come then they called me ahead of time to let me know they were on their way. I give them an A rating and I will continue to use them.