Ultimate Gutter Guard Birmingham

We were told 4-6 weeks for installation. Fast to take the deposit/money, but slow to perform work. Still don't have windows after more than 12 weeks, and they couldn't even tell us where the windows were. Poor communication. Still holding our deposit after repeated requests to cancel. Keep giving us the runaround, saying manger will call us back, or flat out refusing to talk to us, etc. Worst business experience I've ever had. Save yourself time and money and look elsewhere.

UGG was contracted to install gutters on my house the 2nd week of September. After calling weekly and the company continually scheduling and rescheduling the installation, the gutters were finally installed the 2nd week of January. Then UGG left there equipment in both my yard and the right of way blocking city pedestrian traffic for 8 days now, and the issue remains unresolved. No matter the quality of their product, UGG's service and customer relations cannot be recommended.

Called to schedule an appointment for a quote and everyone was extremely professional. They even called me later to confirm my appointment time and showed up 5 minutes early. This however is where the positives stopped. After a short inspection, the salesman had us sit in and watch a very long PowerPoint presentation, after which he used a number of very high pressure sales tactics to make us sign a contract right on the spot about 90 seconds after hearing the estimate. When we told him we wanted to think about it overnight he began became argumentative and said some things clearly meant to belittle my wife and I. After telling him repeatedly we wanted to think things over he persisted and would not leave. Finally after trying to make a call to his boss to “get us an extra special deal if we signed right now” we turned him down. He grabbed all of his stuff and stormed out of the house without any other word. If their product was as good as they say it is they wouldn’t have to use bullying tactics to sell their product. I wouldn’t recommend this place to my worst enemy.

After reading several (alleged) “5 star” reviews about this company (although I have serious doubts about their legitimacy now) I decided to have Ultimate Gutter Guard out to give us a bid to replace all of our gutters and down spouts, which sustained hail damage back in April of 2017. I submitted an online inquiry and received a phone call shortly thereafter from a representative to schedule the appointment. No real issue there but I thought it was a little odd that they asked for my wife’s name and kept asking if she would be present for the appointment. I don’t recall the exact conversation but I believe I said she would probably be home, or something along those lines, and we made the appointment. Anyway, due to a work conflict I had to call back the morning of the appointment to reschedule for another day. Like the first call, this one was relatively unremarkable, although I do recall that the representative once again asked several times if my wife would be home, and I must have given a similar reply, because we rescheduled for another day with no problems. When I called to reschedule the representative said someone would contact me today (Saturday) to confirm our appointment on Monday. So, shortly after 10:00am this morning, sure enough, I received a call to confirm our Monday appointment. This time the representative was more direct, indicating that she needed to confirm that my wife would in fact be present for the appointment. Since my wife could literally care less about gutters and gutter guards, I told the representative that my wife would in fact not be present for the appointment. This is the point where this company went from a B or B+ to an F. Actually, if I could rate them lower than an F I would. To my utter amazement, when I told the representative my wife would not be able to be home for the appointment she said she was sorry, but they would have to cancel the appointment because it is their company policy that both husband and wife be present for the appointment, and someone should have told me that when I originally made the appointment. WHAT? To make sure I fully understood what she was saying, I asked for clarification, and yes, Ultimate Gutter Guard’s company policy apparently requires that both husband and wife are present at the appointment. Are they serious? For a Gutter quote? What a transparently sexist, sleazy, and ridiculous company policy. If I have to explain why then maybe this is the company for you after all. What’s even worse (if that’s possible) is when I told the lady that was an absurd policy and to just cancel altogether she basically just said no problem, have a nice day, and that was it. She obviously didn’t even remotely care if we did or did not do business with their company. Anyway, I knew in an instant what their angle was and I also knew in an instant I would never do business with a company that has such sexist and disgusting policies, and I would do my best to inform others to stay away too. I don’t care if they make the best gutters on the planet, they will never get a dime from me. What a joke!!!

Good. It was quick. He gave an estimate, they put them up. Done.

Excellent they were very helpful answering questions about their installation and products

Installation went very, very well and we are happy with the finished product. The entire process went as planned. They contacted us once the custom-made windows were in and we scheduled the installation. The window installers, as well as the gutter installers, were professional. They did a great job and cleaned up after they were done. I highly recommend them.

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it went well they were able to work around the other workers that where here. they were done in around 3 hours and we had 150 feet of gutter put on our house.

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The installation was delayed while we dealt with an unexpected problem after the gutters were removed. Once that issue was resolved, the company installed the new gutters and downspouts in one (10 hour) day. The work was done in a professional manner. Where the downspouts from the second floor were above the first floor roof, the company made sure the downspouts were directed into the first gutter and not onto the shingles as we had requested. All of the downspouts were connected to existing drain lines. The installers also connected two rain-barrels. We are please with the work they did and how the house looks now that the job is finished.

eek threys passed with no calls from companyvious week

My appointment was scheduled for a later date, but the contractor called to inform me of a cancellation , needless to say I was very excited and was very impressed by the promptness and overseeing of the project manager that came to see how things were progressing and my input on how things were going. Once again I was very impressed.

Sales rep was contacted, photos taken and a repair team brought to the site. Repairs on the gap were performed. Repairs on the leaking join and downspout were not. Repeated attempts to coordinate a repair for these last two items failed to result in effected repairs. The circumstances of this company's failure to effect repairs are these: 1. Corporate offices located in South Carolina. 2. Satellite offices in Atlanta, Georgia and Hoover, Alabama. 3. No local or regional installations crews near Huntsville, Alabama (sic. Harvest). Teams originate from Atlanta - a four drive away. 4. Lack of due diligence on the part of the "Regional Manager" to make a best effort to resolve customer complaints. 5. Lack of Quality Control of installations by sub-contractors in the field with Field Supervisors and inspection of work performed. 6. Persistent failure to advise, consult, inform or offer reasonable accommodation to customers needing work performed when they are not otherwise obligated by family or work responsibilities. Overall. This company is out-classed by local contractors if only because these folks are local and can be contacted with confidence that they will show up to fix what's not done right. 7-13-2011: All problems resolved. Once again, persistence and communication with the Company finally paid off. Company has demonstrated due care a diligence in resolving our original complaint. 6/30/2011: Wrote e-mail to Corporate headquarters outlining my complaint. Response was timely. Their ".. Best man" will show up on 2 July at 4 pm to effect repairs. I'm dubious, but hopeful. I'll update once I see what happens. 7/5/2011: Repair team not schedualed until 4 pm today. Had to slip the visit. We'll see. 7/8/2011: I've got to say, once focused on the issues, The Ultimate Gutter Guard field team get it right. The problems elucidated above have been resolved and the company has demonstarted due dilligence and care in making things right. I can now advise folks, with the greatest of confidence, that the company will do good work and has demonstarted a good faith effort to make it right. I will revise my scoring of the company as well.