Total Home Inspection LLC

I would like to respectfully inform potential homeowners of a negative and unprofessional home roofing inspection experience on July 25, 2016. The contractor I hired was Total Home Inspection LLC. The person representing Total Home Inspection LLC was David Jennings. Mr. Jennings and I had a verbal agreement to address my concerns about my metal roof, focusing on the peak areas of the roofing structure and any and all issues of concern which I brought to his attention. He assured me that he would climb on top of my house and on top of my roof in order to visually inspect the holes in my roof that were located along the peak of my roofline. Upon his arrival, Mr. Jennings was unable to climb on top of my house. And for his failed attempt, I paid $200. He did not offer to refund part or all of my $200 roof inspection fee. Nor did he recommend another inspector who could successfully complete my request. Instead, he took my money and left me in the same position as I was in before hiring Total Home Inspection LLC. A credible, professional, and honorable home inspector would at least apologize for not fulfilling our agreement and offer a partial refund for his inadequate attempt of a proper home roofing inspection. I seek to warn and inform anyone considering hiring Mr. Jennings and Total Home Inspection. I do not recommend hiring Dave Jennings because he did not keep his word to me. I hired Mr. Jennings to climb on top of my roof and inspect it. Before I hired him, I spoke with him over the phone and Mr. Jennings told me that he would climb on top of my roof to inspect the holes in my roof that I was unable to physically reach and inspect myself. These holes are located at the very pinnacle of my roof. When Mr. Jennings agreed to climb on top of my roof so he could see all of the problems, I decided to hire him. I specifically hired Dave Jennings because he agreed to climb on top of my roof. It was THE reason I hired him. I had previously hired an inspector who would not climb up on my roof. Instead, he inspected the lower portions of my roof that could be inspected from a ladder or from a balcony or without having to climb up on my house. Thus, I already had a written inspection report documenting the problems on the easier to reach portions of my roof. I hired David Jennings and Total Home Inspection to inspect the harder to reach portions of my roof, the parts of my roof that weren’t covered by my first inspection. I made the mistake of paying Mr. Jennings the $200 inspection fee in advance. When he arrived at my house at the appointed time, he attempted to climb onto my roof but he failed. So Mr. Jennings only inspected the lower and easier to reach portions of my roof, the same portions that already had been professionally inspected by another company. Instead of acting honorably and telling me that he could not inspect my roof as he previously promised and cancelling the inspection, he carried on with the inspection regardless. There was nothing that I could do because I had already paid him. I just hoped for the best and hoped he would offer to refund part of my money. Mr. Jennings failed to keep his commitment to me and climb on top of my roof and inspect all of the poor workmanship and holes in my roof, as he had previously agreed to do. Knowing this, he did not offer me a discount or refund any of my money. Mr. Jennings charged me $200 to inspect my roof but he did not truly or honestly inspect it because he did not climb on top of the roof on my house! He said that he would, but he didn’t! He gave me a roof inspection report which I consider to be useless and worthless and kept all of my money. How can Mr. Jennings claim to have inspected my roof when he admits that he didn’t climb on top of it? When David Jennings left my house, he failed to address or even mention the most serious leaks in my roof because he never even saw them or knew of them. I knew the problems existed because a previous roof contractor had climbed on top of my house and taken pictures of the holes. And this is precisely why I hired David Jennings. I hired him to inspect and document the holes that were in my roof on the top of my house. But David Jennings never included these holes or other serious problems in his inspection report. My advice is not to hire Mr. Jennings or Total Home Inspection when there are so many other home inspectors that you can do business with instead. I will never do business with David Jennings or Total Home Inspection again. Sincerely, Joseph Johnson

I arrived at the condominium and found David at the back of the building checking out the basement and the garage area, and the power meter. This was a very good sign, as I had been told that only the condo would be inspected, since I am not actually buying the building. He even checked the roof. David pointed things out without being probed, By the time it was all said and done, we had remodeled the kitchen. Very professional and thorough. This inspection was a very pleasant experience.

He was really good, really thorough. He took time to really explain all of the things that he found. He was really nice. He was personable and knowledgeable.

Went very well. He wanted us to attend the inspection and he explained as we went along. He explained everything he was looking at in great detail. I am a Master Plumber and Gas Fitter and Electrical Engineer and he knew what he was talking about. His report was very quick, later that day, early evening. Report was very detailed with groupings in order of most important to less.

I can't say enough good things about my experience with this company. The owner bent over backwards to fit me into his schedule which I very much appreciated since my schedule was so tight and hectic. He then spent four hours going over every system and detail in the house. I was amazed and impressed. He found several things that I hadn't seen and more importantly helped me to understand some of the issues going on that were troubling me. I will use him again in the future and have no reservations about recommending him to others.

Dave was the best. Extremely professional. He called back quickly and was available to come out at my convenience within three days of my call (he could have done it sooner if I had been available). He took the time to talk to me about his findings and tell me how he would fix each item that he found. His experience and helpfulness was invaluable. He did a thorough inspection and had the detailed report (complete with pictures) emailed to me by the end of the same day. I haven't found anything else wrong with the house in the year we've lived in it, so I'd say he did a great job.

Very well considering that it was not good news.

David spent about 4 hours at a house I am buying and did an excellent job. He arrived promptly and walked me through everything that he saw on the house that needed work, putting it in layman's terms that I could understand. A few hours later, he e-mailed me a typed report that included detailed pictures he had taken and his professional opinion on everything from plumbing to electrical. He went everywhere from the roof to the tiny crawlspace under the house---very thorough job!

great. easy to understand. friendly

Overall the inpection went very well. He was very professional and gave advise along the way.

This is exactly why there needs to be something like Angie's List. We're relatively new to Alabama and while I have people I trust who I could ask for references, I was really hoping for more than just one or two anecdotal references. So, on to Angie's List. Dave Jenkins had the most and most positive reviews, so I figured I'd give him a call. And no surprise, our dealings with Dave confirmed all the good things people had said in their reviews. We live a bit outside his normal operating area, but I was concerned with getting the best service and (just as importantly) an opinion from someone who didn't have dealings with all of my local realtors on a daily basis. Dave graciously agreed to come the extra distance, but we offered him a bit more than his usual fee as compensation (and you should too, if you're thinking about asking him to come any distance from Helena?gas is expensive). He showed up exactly on time and got straight to work. I followed him around for as long as I had time to. He answered every question I had, even if the answer was that he wasn't qualified to speak on the subject. (I was wondering about the stability of the soil in that neighborhood; Dave answered honestly that it wasn't something he could speak to.) We had the inspection scheduled for 2 p.m. By 7:30 the same evening, his report arrived in my inbox. It was clear and thorough, and nicely highlighted with pictures of all the things he suggested needed repairs. We sent the report along with our requests for repairs to the sellers, and backed up by the quality of the report, they quickly offered to pay for the costs of the repairs (no haggling!) All in all, we're very pleased. Hire Dave for your inspection and you will be too.

Our experience with Dave went quite well. I called him out to inspect a house I already own because I want to correct any issues it has. He was able to come out within 3 days of my inquiry. The Inspection Agreement is similar to any other you would sign but he makes it a little easier by providing a means for you to sign it electronically. That being said, it was unfortunately not very iPhone friendly. I'll live, because the quality of the inspection itself was top notch. I asked him to go over the house with a fine toothed comb and that's exactly what he did. He made note of all the issues that needed to be addressed, large and small, and he was willing to give us the information we needed to get them resolved. Bottom Line: Dave took the time needed to do the job the right way.

He was very thorough. Willing to explain details of things I didn't follow him around on. Very happy with his service.

David Jenkins performed the inspection on a property I was looking to purchase in January of 2013. I cannot say enough good things about Mr. Jenkins about the great job that he performed. When I called to schedule the inspection, Mr. Jenkins asked a few questions about the property and then quoted me a price ($285). He informed me that his inspections usually take 3 - 4 hours and he explained to what detail he inspects. He gave me a good idea of what to expect and what the cost would be. He also informed me what I needed to do prior to his arrival, such as insuring that the power was on at the property. He was able to schedule the inspection around my schedule and he showed up at the property promptly. He was very professional and informative, and seemed genuinely interested in explaining what he was doing and what he had found. The inspection took around 4 hours, and Mr. Jenkins explained what he found and what impact those issues would have on the property. His report documented all of his findings, and having him explain what he had found when he was doing the inspection I was able to get a good sense on what priority to place on the different repairs. I have a working knowledge of houses and home repairs, and all the information that Mr. Jenkins provided showed that he had a deep understanding of what he was doing and what he was inspecting. That is probably the most important praise I can give to David Jenkins: He is very competent and thorough. A 26 page detailed report on the property was provided the same day that the inspection was provided. The report was very detailed, with pictures and details of what he had found. I would definitely use Total Home Inspection again.

David was very professional the entire time. He took the time to answer all of our stupid questions and to point out the specifics that would be difficult to understand in the report.

It was a great service. Took his time, very upfront about things that needed to be fixed.

I can honestly say every inch of the house was checked. I would definitely recommend David and wouldn't hesitate to use his services again if we find another house that needs inspecting. Thanks!

I took the information of this agency off the Angie's list and was not sure of what to expect. My pleasant experience started off with a friendly e-mail asking for more details on the property being inspected and the agent's name, which I provided. I was given a quote based on the property type, square footage etc and sample home inspection reports. My initial quote price did not change and included everything as promised. I was able to sign the home inspection contract electronically by web-site and also pay using Pay-Pal. Dave arrived on time ahead of me and worked with the real-estate agent for the inspection. I arrived a half-hour late but Dave was happy to introduce himself and spent some time explaining all he had found. He was very thorough in his examination and happily explained any questions I had. He clicked pictures on all of the problem areas and also gave an informal opinion on the state of the home. Unfortunately, our listing agent had not done the job and turned on the gas. So Dave worked on explaining what could be wrong or otherwise. He has also promised on returning whenever the Gas is turned on to inspect the condition of the related appliances. After completing the inspection he said he will work on getting the report to me as soon as possible. Later that evening I found a comprehensive report with color-pictures on all the inspection details and possible fixes required for the home. The report also featured a summary section in the initial page that pointed my attention to issues that will need immediate attention.

As first time home buyers, we called several inspection companies. Dave was the first to call back. Not only that, he was friendly, personable, and explained everything in detail for us who know very little about the home inspection process. He showed us pictures (that were included in report) and walked us through how everything "works." He found several issues that he put as a "highlight" at front of report. He was honest and upfront -- what had to be included as a safety gudeline, what typically was a big deal, what typically was not. He was prompt and efficient. Very happy.

The inspector, David Jenkins, arrived at the agreed upon time and spent about two and one-half hours. He was very cordial and answered all questions and explained his findings as he progressed. He emailed his report later the same day and it contained pictures of all his findings. I definitely recommend David as he did a thorough quality job at a reasonable price.

They are awesome. I would buy another house just so he could inspect it.

Mr. Jenkins was prompt. He arrived at the property, introduced himself and explained what he'd be doing and how long it would take. Upon completion of the inspection he walked us around the property pointing out details, etc. He explained all he found and gave helpful tips and recommendations, and stated we would have the detailed report by the end of the evening. The report was complete with pictures and informative details.

He went over the entire house, noticing everything big or small. Everything was well documented, and he includes pictures in his report so that everything is clear and understandable. His report was received only a couple of hours after the inspection, and made sure our agent got a copy too. We were not present for most of the inspection, but he made sure to walk us around with him so that he could point out the issues he found.

The entire process was very easy and an overall excellent experience. Handling the scheduling and doing the paper work prior to the inspection was very easy as well. Dave arrived on time and was prepared and ready for the inspection. While very professional he is also personable and was easy to talk to during the inspection. At no time did he ever talk down to me or make me feel uncomfortable. He had all the necessary equipment and in now way cut corners or just guessed at anything. He took his time and was very thorough in his inspection of the home. I felt that he understood the importance of the inspection to us and that he was truly going to do his best for the customer (me). Once the inspection was finished we had the report that evening. The report was easy to read and understand and he included good quality pictures to support issues mentioned in the report. The report was very useful for us in negotiating an offer on our new home. Anyone needing an inspection would do well to call Total Home Inspection. Working with Dave made this the easiest and most painless part of the home buying process. I was comfortable working with Dave from the very beginning and it was good knowing that I had no doubts or concerns over the inspection or the final report and was able to focus my attention on other matters. I cannot recommend his services strongly enough.

He was just great! I hired him to inspect my home in Alabama while I was living in Boston. I needed him to come out a second time, which he did at no additional charge. I can still call him with questions regarding maintenance on my home and he advises what action I should take. I would recommend him to anyone needing a home inspector.