Professional Pools & Care LLC

Professional pools is where I go for all my pool supplies. Honest and very helpful service, Sonya is very patient, and gives detailed answers and recommendations with assisting me with the care of my pool, such as advice on which chemicals work best, when and how to use them, etc. They test my water be-weekly, and makes it amazingly simple for me to treat my water every 2 week! . Sonia makes it easy with step by step instructions, I can even call her if I'm not sure about something. Crystal clear water all summer long with very little maintenance.

Prof pools did a good job cleaning pool. However: Replaced pump twice, once last summer, once this summer. First attempt failed quickly, making grinding noises soon after installation. Second try was only slightly less noisy.That one failed early in this season. Another company replaced pump, found platen corroded, replaced both for less significantly less than Prof Pools charged for replacing pump without fixing problem. Pump works silently now. Prof Pools also could not start my heater at the beginning of this summer, could not tell me what was wrong, was in process of ordering a $300+ part. I decided to call someone else (see my reviews) who then cleaned the burners of some cobwebs, and quickly fixed the heater (and the grinding pump) During recent deck repair by a contractor, Prof Pools did a chemical balance but did not clean pool stating the deck contractor was in the way. I called to say we had to turn off pump for 2 days to repair leak. Prof pools said they would charge me extra if algae appeared. I thanked them for not doing their job, and they dropped me. Glad they did.

It went very well. I was very pleased. They were very professional and they knew what they were doing. They just had a very sound system for doing it. It looks good so I was pleased. I guess the price was fair. I had one done before and it was a little less expensive but I think this is better quality and I was more satisfied with it.

We have had Professional Pools help us in getting our pool up and running since we bought our home last summer. It was in very bad disrepair when we purchased the home. It took a new liner, concrete repair and step repair last year to get it up and running. We were very happy with the work Professional Pools did for us. When they opened our pool for this summer, our pump was acting up so it took some work to get it going. Our pool looks great and we are very happy with Professional Pools. We thought the price to open our pool and get the pump running was very reasonable considering the time spent.