Superior Heating & Air

It was after hours so I gladly paid for that, $220. No complaints with that. He was here about an hour, maybe a little less. He checked everything and replaced two capacitors. My bill was $487.00. I knew it was $220.00 to come out and tell me what's wrong, so I was surprised, and I paid it, and when he left, I looked up online the capacitors they replaced. One of them. The same exact model they installed in my unit would cost me, retail: $23.35, for the highest priced one. They charged me $191.00 That's a little less than 900% markup, to take it out of the truck and screw it in the unit. The other capacitor cost me $76.00. It would cost me retail, $12.00, for the most expensive one. I got a break there. Only paid 600% markup on that one. I presume Superior is getting these for less than retail and they have to pay labor, which I thought was covered in the $220.00 for showing up. I understand they have to make a profit. But 600% - 900% markup?!?! Seems pretty excessive to me. It was a very expensive lesson I learned. Next time I'll have "whoever' tell me what I need, and how much it will cost, before I just let them go on and replace things without telling me how much.

I called Superior Heating & Air, and they sent a tech out the next day. The tech found a leak on the service ports on the refrigerant lines, promptly fixed them, and added two pounds of refrigerant to the system. The total time of the service call was around an hour. After the tech left, there was a significant difference in the cooling of the house within twenty minutes. If I have any problems with my HVAC and need a tech, I will definitely be giving Superior Heating & Air a call.

I have been using them for years. I pay annually for a spring and winter checkup. They are reliable. I know the owner and all of them. I had one fired six years ago that did poor quality work. He let my horses out without doing anything about it. I called and told them I didn't want him on my property and then he was fired. One person usually comes out.

They do a fine job. They were fine, responsive, and they brought the heat back on.

Their service was great; but they should look into the little finishing details. They should’ve maybe swept up a little bit more in the garage. And when they were reinstalling the trim they should’ve made it look even.

They were supposed to take care of my ac. I paid them $180.00 per year to service my air conditioner. When they came out they did not clean it and they just went through the motions. Then when my ac stopped working, they told me I needed to get a brand new unit. I called a different company for a 2nd opinion and the other company fixed my ac for $120.00. All they did was check my duck work, clean the unit, and added Freon. I will never trust Superior Heating and Air. They were trying to sell me a brand new ac when all it needed was a tune up.

When I woke, the house seemed cooler than usual and got colder as the morning progressed. Checked thermostat and it was blank. Called Superior Heat & Air, which I had used before, and they scheduled a service call during a specific block of time the same afternoon. Got a call when they were on their way. Justin diagnosed and repaired the problem with my unit and I had a toasty house again in a little over an hour. I also appreciated Justin's practical advice for dealing with my aging unit. I will use and recommend them again.

My air conditioning went out with temps hovering around 100 degrees. Superior Heating & Air was able to come the next morning. Technician diagnosed problem, picked up part, and had my cool back in about an hour.

In the summer of 2007, Superior Air installed a brand new A/C unit for the prior owner of our house. The prior owner moved out after a year and a half and the house was vacant for a year. In 2010, we bought the house (a prime selling point listed was a "practically new" unit. The Rheem unit lasted all of a few months before breaking down. We called Superior AIr as the prior owner had passed on his paperwork from the purchase. They came out and said the blower was broken and it would be $1,000 to replace it. The unit had function for less than 2 years. We asked how they could charge us $1,000 of labor (the part was still covered under the manufacture's warranty) when they installed the unit less than 3 years ago. They explained that their 5 year service warranty does NOT transfer to new owners. I am an attorney. Putting in a contract that a warranty does not transfer is legal but is not the standard of business. In fact, when we had two other estimates from other contractors in the area they BOTH first recommended that we call the business who installed the A/C unit since it was almost brand new and should still be covered under a service warranty. Fast forward five years. We have now gone through two blowers and are about to have to pay for a second thermal expansion valve. I called and talk to "Joey" again to explain that he had really sold us a lemon and we have paid more than the a/c unit is worth to fix it and are about to pay more. He AGAIN claimed he owed us no duty because he had done business with the prior owner and not us. This sort of contractual clause is legal. It is just not ethical. In fact, I think it borders on a deceptive trade practice. Most consumers expect warranties to transfer with ownership--the normal standard of business is for warranties to transfer. In my experience, Superior Air does NOT stand behind their products. I would be afraid to trust a company that used sneaky contractual provisions to get out of their responsibilities. "Joey" suggested as an attorney I should have read the "fine print" of the contract and made the prior owner somehow extend a warranty from his pocketbook. Ridiculous. Pouring over warranties is not part of the contract process when buying a home. We trust in the good faith of companies to act ethically. Buyer Beware.

They were prompt and did a great job. Great service with no glitches. They did exactly what they said they were going to do.

They do a really good job and we will continue to use them.

Although it was not an emergency (didn't affect units working ability at all) they showed up within 24 hours to put in the drain for us. We were trying to sell the unit and the inspector said new rules required the drain line to be insulated. The gentleman who came checked it out and installed the pipe insulation in about 10 minutes. We have also had them install a unit in our home and have a maintenance agreement with them to service our unit yearly. We have been very pleased with their work.

Called at 7:30am and the operator called back within 15 minutes. Service technician arrived about 9:00am. Cleaned the heat sensor and ignitor. Completed within 30 minutes. Very satisfied and would use again

Overall we had a good experience with them. They were really thorough. I think they're pretty good company.

The technician diagnosed the issue as a dirty flame sensor and cleaned it. Furnace is working properly now. He was on time, polite and knew what he was doing. I will use them again.

We woke up to a cold house, and after trying to reset the furnace ourselves, we call Superior. I had called two other places, and being Black Friday, I think they were considering this a holiday. So when Superior not only answered, but scheduled my appt. for the same morning, I was ecstatic. Superior's receptionist said they would call before the tech was headed out, and they did. The service tech, Chad, arrived about 10 minutes later. He was very polite and had diagnosed the problem (we needed anew ignitor) within 15 minutes. All in all, my repair took a total of 45 minutes. I would definitely recommend this business!

He came immediately on a Sunday. His actual words on the receipt -- "Everything started working when we removed the cover off the main control board for the dampers. Working fine now." For this he charged $150.00. A month later when it stopped working we called him back. He spent 45 minutes in our house looking at the dampers and then told me that his company doesn't work on zone type air conditioners.

Contracted Superior to perform the work and they were on the job within three days. Esitmated to complete in tow days but took three and a half. Weather was mainly the problem. Workers were professional and went about their work in a timely manner. Only problem I encountered was (all the duct work was in the crawl space) removed insulation in some areas was not replaced, and there was a considerable amout of debris left under the house that I cleaned up. Overall, they were excellent. Joey sounds just like he does on the radio, and don't ask him to sing if he comes over for a quote.

My home air conditioner stopped blowing air. Since it was a weekend and I didn't want to pay the extra emergency fee I went online on Saturday to schedule the work for Monday. Less than 30 minutes after scheduling the work I received a call from a tech asking me for details of my problem. We discussed how much more it would cost to fix it on Saturday vs waiting until Monday. I told him I was fine waiting. He said that if I changed my mind just to give him a call back, but that he would be prepared first thing Monday to go to my house and diagnose/fix my air. First thing Monday morning I received a call from Superior. They sent the person I talked to on Saturday within 30 minutes. The problem was diagnosed within an hour, but we had to wait on parts. The tech told me he would be back with the parts by 1pm. He ended up being able to get the part and come back around 11am and was done fixing my air conditioner by noon. The tech was very professional, both in appearance and performance of work. I was told the complete bill up front and there were no surprises when the work was complete.

I called them on a Sunday and they did a good job. The service call was $150, the compressor replacement materials were $125, and the labor was $100.

They showed up on time, completed the work in a timely manner, cleaned up after themselves, and the price was exactly as quoted. They were not the cheapest option but I have had issues with other 'cheaper' HVAC companies so to get it done right was worth a little extra.

I called them this morning and he was here when he said he would be. He is doing a fine job. Considering what needs to be done, I think that the price is reasonable. He getting it seen to and I am happy. He was very prompt, I have used them in the past, and I got them off of Angie’s List. I would use them again.

Called in the morning and response was within 3 hours. Very professional, thorough and detailed. Mike Brown, the technician is an excellent representative of Superior Air Condition. Over the last six weeks I have used three different Angie's organizations to install a 200' fence and gates, trim five large trees and this repair the air conditioner. All organizations have performed exceptionally.

My house had been vacant for quite some time and though air conditioner and heater seemed to work find I want to have a professional assurances that everything was working correctly. When the house was inspected the inspector advised me to have coils cleaned. I called Superior as I was wanting to support a Harvest, AL business. Young man arrived and after spending only a few minutes checking the system...never did see him clean any coils; he accessed my air conditioner compressor needed a capacitor and a pole conductor. My gut told me

I am a landlord and not in the local area. When I called the office the personnel were friendly and very helpful. They established contact with our renters and scheduled an appointment. They were prompt and arrived as scheduled. The service personnel performed the troubleshooting required to pin point the problem. Prior to repair the service personnel called me and discribe the problem and what was required for the repair. Also he provided the information for repair cost, this was broken down to parts and labor cost. Overall these are very professional people and I would do business again.