Garrett Painting and Renovations, LLC

Very badly. Ultimately fired Garrett. Very poor communicator, very unprofessional, very little if any supervision, we were told that he takes on too much work and hires unqualified persons to try to do the work and lots of mistakes happen. We ultimately had to file suit to get our pre-paid deposit returned, which we were successful in doing. The owner, Chuck Garrett, exhibited integrity and character flaws during the working process that made us realize we made a mistake in hiring him in the first place.

We hired Chuck Garrett of Garrett Painting & Renovations, LLC in October 2015 to build custom cabinets for our kitchen and master bath in our Gulf Shores condo. During the renovation we had the opportunity to speak to him only twice, once when he initially came to the condo and another only by chance as we happen to stop by his shop and he was there. We were not aware that all contact goes thru his assistant, Gina. This should have been the first signs of poor communication. In addition, we should have asked for a spec/drawing of how our cabinets were to be laid out. In his bid he charged us for custom cabinets, due to a picture that I provided him requesting a built in trash container. The trash container was suppose to be on the side of the island and when the cabinets were installed in was a pullout in the front. We emailed him our specs to our appliances in December. Our cabinets were suppose to be finished and installed by mid February for March rentals. Our cabinets were installed, however, there were several issues with the cabinets. The refrigerator did not fit. The cabinet above the fridge came down too low. The opening to the stove was for a normal stove, and not for a slide in stove, the drawers in bottom cabinet were not pull outs. He had to practically take out the majority of the cabinets in order for the appliances to fit. Once again, we sent him the specs to all appliances in mid December, therefore, this should not have been an issue. The granite on the island/bar had to be reworked in order to accommodate for the slide in stove. He choose to take the easy and least expensive way out for him in making things right, by not having to reorder the granite. Our sink that was in the island ended up being installed backwards with the rinsing sink first and the washing sink on the opposite side. In addition, we choose to remove the existing base cabinets in our kitchen to save money and he would not discount this in our final bill. We lost out on all of March rentals, and never once did he call to apologize. As mentioned above he always had his assistant call. POOR COMMUNICATION.