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FLD Landscaping & Garden Shop

4.6(
8
)

Landscaping, Lawn Irrigation, Pavers and Hardscaping,

... +9 more

About us

FLD Landscaping & Garden Shop has been in business since 1989, making us the most experienced landscaping company in Etowah County. We are certified landscape planners who have the expertise to take your outdoor project from design to completion.

Business highlights

35 years of trusted experience

Services we offer

FLD offers landscape design & installation services, as well as full-service irrigation installation and repair. We install hardscaping elements, such as patios, fire pits, and water features, and we specialize in landscaping pool areas. FLD also offers lawn & garden maintenance services, as well as low-voltage outdoor lighting. Last but not least, our garden shop, located at 2290 Cedar Bend Road North in Southside, stocks trees, shrubs, perennials, annuals, and seasonal gardeners' gifts.

Services we don't offer

We currently do not offer tree removal, snow removal, or holiday decoration.

Amenities

Warranties
Yes
Senior Discount

10%

Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.68 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
0%
2
13%
1
0%
Rating CategoryRating out of 5
quality
4.6
value
4.0
professionalism
4.5
responsiveness
5.0
punctuality
4.6
Write a review
Showing 1-8 of 8 reviews
Nancy E.
03/2016
5.0
landscaping
  + -1 more
FLD was very helpful. Had great ideas for new landscape.
Description of Work: Consult
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
CLAIRE B.
10/2014
5.0
landscaping
  + -1 more
unknown
Description of Work: They submitted a proposal, which was lower than the competitor. They completed the work in a timely manner and arrived when they were supposed to. They were very professional and nice to work with.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Brenda M.
05/2014
2.0
landscaping, irrigation systems
  + 0 more
unknown
Description of Work: Re-attach the inground sprinkler system to the water company. Then it all leakes to the tune of an $900 water bill but they refused to come see what the problem might be without charging us yet more $. Still unresolved.
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
punctuality
2.0
$1,300
Response from FLD Landscaping & Garden Shop
As this situation has been discussed extensively through the Better Business Bureau, we have very detailed records and can give a full account of this client's complaint and our response to it. On June 29, 2012, FLD conducted a free irrigation inspection on the (Remove member name) property. The system had been there when they bought the property and appeared to be about 25 years old based on its condition and the original parts used. It was very large, requiring two controllers. We could not determine if it had been professionally installed or put in by the previous homeowner. The system was connected to a well and the pump was no longer working, so the determination was made to attach the system to the city water supply rather than replacing the pump. This was far from the only problem with the system. We came out on August 17 and performed extensive repairs to pipes, valves, and heads. We ran and adjusted all zones. We came out again on September 5 to service the two controllers, add some risers and a drip station, and perform some minor repairs like cleaning out valves. These two visits were billed at $352.94 and $517.06, respectively, according to the labor and materials used. They were both paid with no mention of any problems at the tap. On February 28, 2013, FLD came back out to discuss some landscaping work the client was considering. (Remove member name)discussed a few other leaks he had discovered in the piping, as well as some other additions and changes he was considering having done to the irrigation. At no time during this visit, over six months after our initial work, did he make mention of any leak or other issue with the tap. He did mention his water bill being high, but this was to be expected as he had previously not had this very large system attached to city water at all. Our next contact with the client was on June 4, 2013, when (Remove member name) asked our irrigation supervisor to come out the next day to discuss more repairs. Our supervisor had several service calls to perform and could not promise he could make it but said he would try. He became ill the next day and did not make it to the client's home. He also forgot to call to schedule a different time, which he should have done. The client called on June 14 to complain and we apologized for the oversight. This conversation was the first mention the client made of a leak at the tap. On June 18, FLD called and scheduled an appointment with (Remove member name) for July 1. During this conversation, he said that the leak at the tap was our fault and he wanted us to fix it at no charge. We discussed it and told him that we would make a visit at no charge to check the tap and determine the problem, but that we couldn't commit to doing the repair for free if it did not prove to be a result of faulty work. We tried to explain that, due to the age and condition of the system, we couldn't assume blanket responsibility for future issues without knowing if we were at fault. The tap was not leaking when installed and there had been no sign of trouble for months after the work was done, so it was possible that a nearby pipe break was making it appear to be a problem with the tap. There was simply no way of knowing without a diagnostic visit, which we'd be happy to do at no charge. The client became upset and responded, "So you're not going to fix the leak you didn't fix?" We again tried to explain to him what we were offering, but he said only that he would be reporting us to the Better Business Bureau and then hung up. The subsequent BBB complaint requested that FLD refund the entire amount of all previous repairs, most of which had nothing to do with the tap in question. It also requested reimbursement of a $400 water bill and an additional $630 for unknown reasons. We found these terms to be wholly unreasonable and made multiple attempts through the BBB to resolve the matter in a more reasonable manner. We got back in touch with (Remove member name) beginning in November of 2013 to attempt to schedule a service appointment. He was agreeable to meeting in early December. But four subsequent attempts in December to actually schedule the appointment went unanswered. We have not heard from the Mitchells again until (Remove member name) posted this review on Angie's List. At FLD, we go out of our way to be conscientious and forthright with our clients. We stand behind our work and we admit our fault when we have done something wrong. It is painful to see the reputation we have built for 25 years being called into question by an unsatisfied client, but I hope our recounting of the details of this situation make it clear that we truly did everything in our power to resolve this matter with fairness and integrity.
Janet E.
03/2014
5.0
landscaping
  + -1 more
They still have plans to fix something else on my waterfall (several things were not working correctly.) Just waiting for warmer weather since it is too cold to be playing in cold water and the problem is no longer an emergency plus they will check out everything after the water in the water fall froze during the cold, icy weather. Everything else was completely fixed during their last visit.
Description of Work: Fix an irrigation leak and my water fall. Had several problems with the waterfall-just can't remember what all they did!
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Leslie M.
05/2013
5.0
lawn service, landscaping
  + 0 more
Plans were provided for the agreed upon fee. Very professional - they came to the house took measurements, had a conversation with me regarding likes, goals, dislikes, etc. Quoted a fee for the landscape plan.
Description of Work: Provided consultation and plans for landscaping yard.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Janet E.
03/2013
5.0
irrigation systems, fountains, greenhouses, landscaping, outdoor lighting
  + 3 more
FDL did an outstanding job on the patio and waterfall that they built at my house. They arrive when they told me they would be there, worked hard, despite the hot temperature, and cleaned up everything before they left each day. Before doing the landscaping, the owner of FDL talked with me to determine which plants I liked and whether these plants would survive in the landscaping. The landscaping looks beautiful and every plant is still alive. I was so thrilled with the results of this job that I have hired them for several other smaller jobs -small area landscaping, repairing old flagstone steps, repairing or modifying my irrigation system, etc. Not only was each problem completely correct, but if it involved landscaping, I was left with a fantastic landscaped area. There is nothing that FLD cannot fix. I am confident in highly recommending FLD for any landscaping needs that you may have.
Description of Work: On this occasion, FDL landscaping built a flagstone patio & waterfall and landscaped the yard area between these two areas.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Darlene F.
02/2013
5.0
landscaping, hardscaping, lawn service, irrigation systems, mulch
  + 3 more
o
Description of Work: This company is awesome!!! Response time to our phone call was really fast! Very friendly and knowledgeable. They're not your everyday run-of-the-mill landscape and design, they take pride in everything they do. Just tell them what you want or ask for ideas for a lovely outdoor living area. FLD also has the most gorgeous outdoor accessories ranging from beautiful pots for your plants to wind chimes. Their garden statues are so unique and add great conversation pieces to enjoy with friends. They have many items that are perfect for gifts year round. I highly recommend FLD!!!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Gary G.
02/2013
5.0
fountains, greenhouses, landscaping, hardscaping, lakefront landscaping, lawn treatment, patios
  + 5 more
The whole experience was good.
Description of Work: They gave me advice and design ideas, then helped with different phases of the installation as needed. One thing that I particularly liked was that they were willing to work with me on the parts that I wanted to do myself and bring in the professionals for the phases that I couldn't handle alone. They still maintain my sod with their weed control and fertilization program and it's looking great!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000

    Contact information

    2290 CEDAR BEND ROAD NORTH, Gadsden, AL 35907

    www.fldgardens.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 6:00 PM

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Landscaping,
    Lawn Irrigation,
    Pavers and Hardscaping,
    Fountains,
    Greenhouses/Nurseries,
    Lawn and Yard Work,
    Patios,
    Landscaping - Lighting,
    Landscaping - Lakefront,
    Mulch and Topsoil,
    Lawn Fertilization & Treatment,
    Leaf Removal

    FAQ

    FLD Landscaping & Garden Shop is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 9:00 AM - 6:00 PM

    FLD Landscaping & Garden Shop accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    No, FLD Landscaping & Garden Shop does not offer free project estimates.
    Yes, FLD Landscaping & Garden Shop offers eco-friendly accreditations.
    No, FLD Landscaping & Garden Shop does not offer a senior discount.
    No, FLD Landscaping & Garden Shop does not offer emergency services.
    Yes, FLD Landscaping & Garden Shop offers warranties.
    FLD Landscaping & Garden Shop offers the following services: FLD offers landscape design & installation services, as well as full-service irrigation installation and repair. We install hardscaping elements, such as patios, fire pits, and water features, and we specialize in landscaping pool areas. FLD also offers lawn & garden maintenance services, as well as low-voltage outdoor lighting. Last but not least, our garden shop, located at 2290 Cedar Bend Road North in Southside, stocks trees, shrubs, perennials, annuals, and seasonal gardeners' gifts.
    We currently do not offer tree removal, snow removal, or holiday decoration.

    Contact information

    2290 CEDAR BEND ROAD NORTH, Gadsden, AL 35907

    www.fldgardens.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 6:00 PM