Alatec Heating & Cooling

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They came out and serviced it. I had a drain pipe that was stopped up. They said that I needed to replace it. So I let them do it. The price that they charged was kinda high. I guess they have done a good job. I have used them three times. It runs from the inside to outside. It drains condensation. They did okay I guess. They did not show me. I took their word for it. I did not do that again. I don't think it was needed. They did good but I just felt at that time I did not look at it. I took their word for it. Then I got the bill and it was a lot higher than I thought it would be. They should have showed me what was wrong. I thought I could trust them but found out, I couldn't. The quality was okay.

I guess they did okay. What they do, they come in and look at it. They look at your heat pump. When they check it, they will see if they can find anything else that is wrong or might need service. I told them no, I did not need that. They kinda got offended by me having someone else to do it. I just quit using them. They do a good service on it. What they do, they talk you into getting the service then they go through everything and finds something else that needs attention. They could be a little more truthful.

I felt like he did a very good job. That is why I let them come a second time. They did a very good job. The second and third time, they kept finding stuff that needed repaired. They came out the next day, it was pretty fast.

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Service was prompt, efficient and effective. Provider very courteous.

The job was done promptly and efficiently. We were/are quite pleased with the completed work.

I like that they are close and their service is flexible but I do not like the technician that came out. He talked down on all the other companies and made me feel stupid for having another company install my unit. They fit me in to their schedule on a day that I was home sick with my son so I didn't have to leave work early on a different day.

There were no problems with the service at all

The technician tried to fraudulently sell my wife thousands of dollars worth of repairs to the a/c system. I called another company for a second opinion, and they told me my a/c was in perfect condition. They agreed with me, Alatec was committing fraud.

A/C stopped working on Friday afternoon. Called Mike at Alatec and explained that our 16 yr old Goodman had finally thrown in the towel. Mike stated that he would send someone out. Within 30 minutes, a technician was out, confirmed my diagnosis, gave me an estimate and stated that they could get it installed on Saturday morning. I've had such good results with Alatec on prior work that I went ahead and paid knowing that the job would be done right. Sure enough, two installation professionals were there right when they said they would be and had everything installed by lunch time.

Called to alert us when they were on their way. Courteous. Efficient.

They did the job in one day and their people skills were excellent. Their technicians answered all my questions subsequently. They gave me a good price and warranty, the performance has been good.

The service call itself was $59, so the capacitor was $160. I thought that was a little high, but i got over it quick. I call them again for sure.

Called for a diagnostic evaluation and the service team was at my house with 20 minutes (without extra charge). Within 30 minutes the problem was identified (a cracked coil and mismatched units). The sales rep had a very honest conversation with me regarding all the options (repair and replace) and made several phone call to different dealers for price quotes on replacement parts. Ultimately, I decided to replace the unit and the sales rep along with the owner were able to fit my needs and price range with a system. They installed the next day. Great team, very professional, willing to work with your needs, and very punctual.

I scheduled a visit with Alatec to come give me an estimate to replace my heating and AC unit. I had to reschedule my original appointment from Monday to today, Thursday. The 2 people I spoke with at the company were very nice. The appointment was set for Thurs between 12 - 1 and they were to give me a call on my cell phone 30 minutes prior to arrival to give me time to put my dogs up. I had not from them by noon but I went ahead and left work, since that was the time we had agreed upon. I waited at home until after 1 but never heard from them until 1:40. By then I was back at work for meetings I had rescheduled so I could be there between our arranged time of 12- 1. I would have been ok even if I had heard from them prior to 12 telling me that they were running late, but that didn't happen.

But, here is where they are great. When checking my upstairs AC unit a leak was found (I can't remember where). The unit is a Carrier brand. The technician took it upon himself to call Carrier to see if it was under warranty. It was. Then he called me to tell me the problem, but, he told me they were not authorized to perform Carrier warranty work. He recommended a company for me to use. Net result, the warranty work had a value of over $2,000, which Alatec did not value from at all, but, they did what was right by the customer. Alatec is extremely professional and honest!

I thought they were very good. They came when they said they would. It took three guys over a day to do the job. They did excellent work. They were friendly and courteous.

Employees were very courteous and professional. All stages of the work performed were explained to my satisfaction. Price charged was deemed reasonable compared to other local companies. I would hire them again.

I am very pleased with this company. They really saved my families life! I would refer them to everyone. They are reliable and do a great job in their line of work. They took the time to find problems and fixed them. The workers are very friendly and really care about what they are doing. There are two routine cleanings that this company comes to my home for. They clean the filters and actual realized that there was a crack in my unit that would have caused us to have carbon monoxide poisoning.

I purchased two, 3 ton units by American Standard. I was given estimates for other companies that were as much as $4,000 more than I paid. I was going to go with the Trane brand, but they said these were just as good. I am happy the install went smoothly. They have been working as they should since day one. I really got a fair deal and expert installation. The company will also do all the service, and if need be, handle warranty work.