"."

"First, we apologize for any aggravation you have endured with this project. The scope of work you are referring to will be handled, as we previously stated and you are still on our schedule, however, we apologize for any delay in responding and setting up a new time to help fix the facia siding you are referring. The current tornado damage that has devastated Athens and surrounding areas has increased recent volume for emergency relief and continued roofing installations. We strive for professionalism and pride ourselves on assisting homeowner's in need as in the scope of emergency and priority. We will get with you to help with the siding, but as our previous proposal read, this was not included along with the roofing we conducted and completed for you, nor in our job description for your project. We will help you with the siding issues you are having, and look forward to assisting and speaking with you early this week to correct any problems with the facia siding. We are pleased to review that none of the issues were with your roofing system we installed on your job. We will speak with you Monday to set up a time to help you with these further existing issues."

"[member name removed], I am sorry for your experience with this roofing company, but in checking with our records we show never have given you or any one in the Birmingham area an estimate. I am not really sure how this came about but i would like to speak to you about the matter to clear up any question about our company. Thank you, Mark Henderson, President Henderson Roofing, Inc."