ASP - America's Swimming Pool Co Huntsville

They come twice a month and keep my pool clean and clear. If there is a problem they let me know or just fix it if it is something that they can do. They are always very courteous and helpful when I have questions. When we first started they also solved several repairs problems by other companies that once paid would not come back to fix their work. Since then they do all our repairs and we have not had to call them back to redo anything they have fixed to date. The owner is very easy to work with and very knowledgeable about what they do. They were recommended to me by a friend and I have recommended them to my friends. Have never had a complaint come back to me about them.

ASP did a great job. There did what they said when they said and for the price they said. They went the extra mile on the work details and job cleanup.

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My hot tub is not the typical "above ground spa". Instead it is on a mountainous lot with a deck built around it. Jeff arrived at dark thirty due to another project he was working on. I tried to discourage him from working due to it being so dark and dangerous under the deck. He indicated that he'd at least like to take a look and figure out what tools he would need the following day. Within five minutes, he spotted what he thought was the leak. Within an hour, he said it was repaired. Jeff did say that water would continue to drip for a few days. Time will tell, but I gotta believe we just hit a home run. I am a happy guy - Thank You Jeff!!!

Jeff Monroe explained to us that he was the owner/operator of ASP in Huntsville, Alabama, and has opened a new branch in Florence, Alabama, where we live. He said he lives in Florence. He came to our home and carefully measured for a new pool liner. In May, he installed a new liner, and did a perfect job. He also replaced the sand in our filter. Unfortunately, the liner had a defect in a seam. It looked like a small bleb. Jeff felt that it would smooth out after some hot weather. It did not smooth out after a month of hot weather. We called the liner company (Tara) and they said that there should not have been a seam or a bleb. They offered to extend the warranty and give us $250, or replace the liner at no cost to us, including installation. They said we could wait until the end of summer to decide. We contacted them at the end of the summer and asked that they replace the liner. They did replace the liner and paid Jeff to install it this week. Again, he performed a perfect installation. We are pleased with Jeff's work and would use him again. We are very pleased with Tara Liner's response to this issue, and feel they provided excellent customer service.

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I have an off brand hot-tub and the parts can be hard to find. He has ordered special parts for me and went above and beyond. I have been using his services for about a year now. He is very responsive and is able to come out pretty quick due to his open availability. Jeff is a really good guy and charges really reasonable prices.

Jeff came back three times due to delivery timing of ordered shipments. He stood by his org est. even though additional costsvwere incurred, he worked late and on weekends, work well done and now, after almost eight mos without hot tub, we are enjoying again.

We discussed pool renovation. Jeff brainstormed with me to come up with different ideas. It provided great insight for my plans.

In the summer it?s 220/month and in the winter it?s 110/month. They have never charged me any additional fees. I?m sure if they had to buy an expensive part they would charge me, but I have not had experience with that. It?s excellent. We have been using them for about 2 years. Update: I still use them, now every other week. They are still as awesome as ever! Most companies in my experience start to slack off once they feel they have your business but not this one. They do consistent great work. The owner (Jeff) always answers the phone or on the rare occasion that he hasnt, I leave a VM and he calls me back the same day. He is very professional and he makes me feel like I am his most important customer. I have never had to wait longer that a few days for service. I dont know how he does it because he works such a large area. Highly recommend!!

Overall, good experience. Answered call promptly and showed up to appointment on time. Had a bit of trouble pumping off water on top of pool cover so was delayed a few days in completing overall service but the end result was good and I have set up a regular maintenance contract with them to service the pool. Very professional and knowledgable about the work.

I am very pleased with my experience with ASP and Mr. Monroe. I will definitely call him in the future for all of my swimming pool needs.