Veterans Cleaning Solutions, LLC

Excellent. The girl was running late but called me in advance of my appointment to tell me she would be about 15 minutes late. She did a great job. Removed the stains and was so friendly and professional.

The crew was very efficient and polite. They did an excellent job. They answered any and all questions I had. Told me if I had any concerns, do not hesitate to call. Everything looks so good. Very pleased!! We will use them again in the future.

All the work was accomplished as indicated. Pricing was excellent including especially the 15% veterans discount. Quality of all the cleaning was excellent I would recommend Veterans Cleaning Solutions to anyone who wants a first rate cleaning of their home especially in preparation for sale.

Horribly. We are in the process of putting our home on the market, so we had a paint contractor (Covenant Bros. Bob Brown) outside painting the exterior of the house, in absolutely no conflict with Veteran's contractors, who were scheduled to arrive around lunch or noon. Covenant did a fantastic job on our exterior paint. I will leave the details in another review of Mr. Brown's services. We also had a handyman (Larry Bryant) doing some work on our outside porches and replacing two interior toilets and changing out some ceiling fans. Mr. Bryant also did a terrific job for us. When Veteran's representatives arrived, they were a very young woman and man (both 19-20 years old). They arrived in a van at approx 11:45 a.m. When my wife, who had taken off specifically to be there for Veteran's (and not the other 2 contractors), welcomed them in, our handyman Mr. Bryant was in the process of completing a new toilet install in one of our upstairs bathrooms and had a water line which he was in the process of replacing. He did hit a snag and had to run to the store to get a replacement line. My wife actually went and purchased the line and was back by 12:15. Before my wife left to pick up the line, she asked Veterans's rep, the young woman, if this would present a problem. She said that it would not as they had to pull out their lines and equipment and that it would take awhile. Note: Upstairs, Veterans was contracted to clean 2 bathrooms, 3 bedrooms, and the main hall. Our handyman was in ONE bathroom for approximately 20-30 minutes of this time. If Veteran's had wanted to, they could have started in either of our children's bedrooms and would not have interfered with Mr. Bryant in the least, nor he, them. Again, my wife had been assured that Veteran's reps had no issue with Mr. Bryant's work in that one bathroom. When my wife returned at 12:15, she saw the Veteran's representatives sitting in the van, with NONE of their gear out and was told by the young and ill-trained representatives that she was to call Tim at their office immediately. When she called Tim he first refused to say anything, then began screaming, "Do you have other contractors's at your home right now?!" My wife, taken aback, replied "yes", as if it was any of his business other than if these contractors were impeding Veteran's in any way, which they absolutely were not. Tim, their sales manager, in very belittling fashion, told my wife that "he didn't pay his people to sit in the van and do nothing. " My wife said she agreed, and that there was NO REASON AT ALL for Veteran's two teenagers to be sitting in a van, listening to the radio. NOT pulling out equipment or lines. NOT cleaning either of the two children's bedrooms, the other upstairs bedroom, or the first floor bedroom and laundry room. NOTHING AT ALL WAS GOING ON. In Tim's view, this was all my wife's fault, but any reasonable manager would have easily seen that this was the case. Tim had also left, on my phone a message at 12:11, which said that I was to call him immediately in a very rude tone. As I teach and coach, I did not see this message until our lunch period. I did call him back, but he did not answer either of my calls. Veteran's began work at around 12:25 or so after my wife go off of the phone with Tim. If I had been there, I would have told them to leave my property immediately, but my wife was a lot more understanding than most anyone would have been. To say their work was shoddy and substandard is an understatement! First, our tile was cleaned in both bathrooms and a downstairs bedroom and laundry room. It was cleaned, but not particularly well. My kids could have mopped it and done just as well. It was certainly not the level of cleaning which was represented by Veterans. The real problems were with our carpet. First, it was not cleaned well at all. And I mean, AT ALL!! None of the spots which Tim, on the pre-inspection process assured us would come up were removed, but it certainly wasn't from lack of using enough water, as our floors were absolutely drenched and soaking wet. We've had floors cleaned in previous homes and have always had a good response (especially with Steamex years ago). The process is wet, but most of the water should be EXTRACTED from the carpet as that is how the soil and stains are gathered back into the cleaner tanks. Our floors were so covered in water that they were still soaking wet the next night, over 24 hours later. It was as if they wet everything down to look as if they had done something and then just left. Plastic covers that were supposed to be put on the feet of our furniture in wet areas was only applied under under chest of drawers in one bedroom. Our bedposts sat in water, as did our cabinet and entertainment center. All wet and unprotected! We ran our A/C and ceilings fans at full blast trying to dry the floor, which took over 36 hours. When the carpet did dry it was brittle and crunchy as if there had been solvent left on it. Not sure if this is why, but I'd bet on it. It was obvious that they decided to get done fast, get paid and get out. I believe they were told to do so by Tim, but that is certainly nothing that can be proven. Veteran's representatives rushed my wife into paying them and they hightailed it out by 3:30 or so. Funny, as we were told that this process would take over four hours to complete. Remember, they didn't actually start working until approx 12:30. When my wife actually saw the mess and amount of water on the carpet, she know that she had made a mistake in paying them for completed and quality work. This was neither! She called me at the school panicking. I told her to call them back, but Tim did not answer her calls. I then called Tim four times and left two different messages to call me back immediately as we had a problem. Tim never called either of us back that afternoon or evening. Nor did he call the next morning, so we decided that the only recourse we had was to stop payment on the check we had given them. In our history together, over 17 years, neither me, nor my wife, have EVER stopped payment on a check. (Our other contractors, Mr. Brown -$2,000- and Mr. Bryant - $1,000 - were paid just as soon as their services were completed in full in cash, and we were very pleased with those services. They would both attest to this fact.) Two days after the check was cancelled, we received a call from another representative at Veteran's, named Jim, saying that they wanted us to pay them for services rendered, immediately. There was no mention of our calls or complaints, just "Pay us now." Later, they sent threatening texts saying that they would put a contractor's lien on our home unless we paid them immediately. My wife called Veteran's and told them the problems and how absolutely shoddy their "service" was to us. They asked us for a chance to look at the work and to see about giving them a chance to make it up, but when my wife met with owners John & Jim at our home, taking off from work to do this at our expense, she was told that everything they did was good and that we shouldn't have expected to see those carpet stains come up, as had been promised. They even told my wife that Tim would not have told her that they could clean the stains and that it was probably from "animal feces", as we do have three very clean, and house-trained dogs in our home. These dogs are almost never upstairs and never unattended. This was obviously an attempt to call my wife a liar and say that our house is filthy. (A tactic called shifting the blame.) I can assure you the house is clean, except for the carpets.... thanks to Veterans. I also assure you that my wife did not lie as to her being told the carpet would come clean as that is what Tim point-blank told me on the same day. Obviously Tim knew that if he had stated that Veteran's couldn't guarantee cleaning our carpet that he would lose this sale, so he told us what we wanted to hear. (Actually, I purchased a carpet cleaning solution from Amazon for $15 that I tried one two of the "impossible to remove" stains and guess what: Gone!! I plan to hit the larger stains and use a small steam cleaner, which I bet will have the same effect.) We eventually agreed, at Veteran's request, to pay Veteran's a little over $200 for the tile, though it was absolutely shoddy (3 out of 10 scale) work. Our attorney told us that we'd certainly not have to pay, but that if we didn't want to miss work for court, or have a lien on our home, we should pay them and just learn a lesson from the experience. Here's the lesson: We used Veteran's in part, because they had very good reviews on A.L., but the big reason we chose them is that they advertise that they are owned an operated by U.S. Military Veterans. We thought we'd have our floors cleaned well & also help out American veterans, whom we both truly appreciate, because without them our freedom would be impossible. I know, my brother is a Lt. Col. in the U.S. Army. It seems clear that Veterans CAN do good work. They probably do it most of the time, but they certainly did not do, or attempt to do, this at our home. In our opinion, Tim probably told the workers to 1) get done fast, 2) get paid, and 3) get out. This is not the mark of quality leadership and training, so I can't say anything good about John and Jim, the owners who intimated that my wife and I were lairs and looking to beat them out of a bill that was significantly less than our other contractors were paid happily by us, complete and on time. You'd think that they would have looked at that, but they just went straight to menacing us. The much bigger issue is that, when they were called on it, rather than take the "Customer is always right" approach, they went straight to threatening speech, calling me and my wife both liars, in so many words, and threats of liens on our home. Lesson learned: CHOOSING VETERAN"S WAS A BIG MISTAKE!!

The service people were very prompt, professional and courteous. They made the old carpets looks much better and cleaned up when they were finished.

Veterans began work on schedule, worked hard and long, and completed a great job of stripping and cleaning, then laying down 4 coats of high-gloss wax that make our training facility look brand new.

They do a great job. They were very very nice. Pleasant to talk to. There were two workers.

Great. They adjust their schedule based on climatic conditions and needs of the yard. They are fast, consistent, and professional. The price is based on the size of the yard, and we have about half an acre of mowable lawn.

They done great job. Carpet looked good when they got finished.

We already use Veterans Lawn Care and they are great! So we decided to give the pressure wash guys a try. Let me tell you - these guys are awesome! Prompt, courteous, and very professional service all around. They did such a good job on the pressure washing that we are having them refinish our floors in the next couple of months. They do it all - carpets, pressure washing, lawn service, refinish floors, etc. Wish I could give them a higher rating than "A"

Veterans did a great job washing my house. They showed me spots before that concerned them on the roof and then completely cleaned those areas and the entire house. They were very prompt and very easy to deal with.

Did a great job - vacuumed and cleaned the carpets. Put what few pieces of furniture on blocks so it wasn't touching the carpet once they were finished. We had a walk through - and it was nice to see that they got out the high traffic areas and a few stains in the dining room. Professional staff who were also very polite.

I give Veteran's an A for professionalism because they did work very hard with me when my expectations were not met after their first try. Jim is a consummate professional, but I have to admit I was very upset when all of my plants around the deck were damaged (rows of elephant ears and cannas) as well several problem areas where the pressure washing did not clean the deck and fence and they had to be redone. Jim did work with me until I was satisfied and deducted for the damaged plants Overall I had to give the experience a C because it was pretty stressful, but I wish Jim and his company all the best..

To go on the roof to clean the chimney. While he was there he soft washed some spots of mildew on he roof and cleaned the skylights. That's what I mean by going the extra mile. I highly recommend Veterans Carpet and Lawn Service. They are so much more than that!

It went well. We are very pleased with the job and confident our carpets are very clean. There was a misunderstanding about the door being unlocked, but they came over immediately and did the job once we got that cleared up. The cost is a little high compared to other companies, but we liked their method better. Plus, we liked dealing with honest vets. Everybody on their team is former/retired military. Really nice guys who do an excellent job. I would absolutely recommend them and would use them again!

They were just starting out and we needed our carpets cleaned but also a Turkish carpet that we thought would be very difficult to get cleaned if at all. The two men with Veterans Carpet were extremely professional, took the time to explain the process and what could happen to our Turkish rug, and did a fantastic job. None of the colors ran. Since two years ago, they continue to say hello to me whenever I see them in the community and are super go-getter's which should be rewarded! I would highly recommend them.

Excellent job! Jim called before coming and showed up at appointed time. He explained what he was going to do before he did it to make sure my understanding of the task required was the same as his. I had previously damaged some limestone tiles with an acid wash and thought them impossible to restore. Jim spent approximately four very labor-intensive hours repairing the damage and restoring the shine to the limestone. The task involved sanding/polishing the tiles with several grades of honing substance with accelerated grades of polishers. It was a lot of work, but the tiles were returned to their original beauty. Awesome.

Three men showed up at the appointed time and worked over eight hours. They moved the furniture, cleaned the tile, sealed the grout and fan dried the floor. Then they replaced the furniture exactly as it was. While they had heavy equipment, they also cleaned by hand where necessary and protected appliances, cabinets, etc. They were very professional in their manner and worked constantly. While Garrett and Derek worked inside, Brandon got busy with the driveway. It was a big job, but when he finished it looked like the concrete had just been poured. Impressive job. Then he helped inside. Our house is over 3000 SF, and only two rooms are carpeted, so it was a big job for 2 or 3 men. I was sceptical when they started, as I thought I had tried everything and still couldn't get them as clean as I wanted. Even after using a wet pickup shop vac, a carpet/floor cleaner and good old elbow grease, I still couldn't get the floors clean enough to pass the "paper towel test". These young men did an excellent job. I was able to go to several high traffic areas and scrub with a damp paper towel, and it always remained clean and white. So I'm a believer. They did what I haven't been able to do, and believe me, I've put in a lot of effort in trying to do the job. I highly recommend Veterans Carpet Cleaning and Lawn Service. In fact, I'll probably have them back to clean the outside of the house. Also, they cleaned up after themselves. I didn't have to pick up ANYTHING after they left. In our experience that is a rare thing, and these gentlemen should be commended for that too.

Veterans, represented by Brandon, arrived on schedule. Brandon was professional and very respectful...he embodied a desire to please. If I were to mold the perfect service person, it would be Brandon. He set up his equipment which required a hose and electrical cord from the outside. He placed an inflatable pillow around the portion of the front door that was cracked open sealing the opening from the outside (bugs, cool air, etc). IMPRESSIVE!!! My 30 year old carpeting, now looks like NEW!!!! With no remnants of the canine catastrophe. The second time I requested Brandon, his perfoirmance was a repeat of the first. This time cleaning my couch and returning the 8 year old furniture to flawlessly like new condition. The rug cleaning for complete living room (Brandon moved the furniture), 2 bedrooms and hall (walked area no furniture moved) was $157.50. The furniture cleaning, couch and back and seating pillows (6) and the chair and seating and back pillows (2) was $123.25. For rugs and furniture I have decided the cost is doable for the quality of the result that I will have Veterans come out every other year. I really didn't realize how dingy my rugs, couch and chair had become.

First, they called stating they would be late, I told them I couldn't be there at the time they gave me. Somehow, they made arrangements and still made it the time that I originally asked. They spent a lot of time cleaning my carpet. I have a large dog in the house so it was pretty dirty. When they left my carpet looked awesome. I actually had someone come in about a week later and asked if I had new carpet!! It is the best carpet cleaning we have ever had!

very professional and did an awesome!

Did not show up on the appointed time? I made the appointment weeks before and the tech called 40 minutes late to explained that they had an impromptu meeting. Business name said it all, being a professional soldier with over 20 years of time management skill, I refused to understand.. Manager called back with an explanation and offered a 15% discount. Not, I took off from work and time and money is very important with my ex-military background. I really don't know what went wrong, but I can speculate. .

I paid about $155ish for carpet cleaning and sanitizing of 3 rooms. They arrived in the morning and cleaned and sanitized the carpets, I had to work but there was an adult at the house. When I returned home at approximately 2:15 pm, the carpets were still wet. I mean wet! As in, I stepped on the carpet and left footprints on the paper mats they placed in entrance of each room. The carpets remained wet well into the night and after 11pm. I was very upset about that. AND in the Living Room the entire outer edge of the carpet which is a light sandy brown in color, was still noticeably dirty (darker and a slight reddish from clay) about 2 inches into the carpet from the edge connecting to the ceramic tile in the Dining Rm. The 2 bdrms were clean but still extremely wet; as was the living room, even w/all the windows up and the ceiling fans on all day. This volume of dampness had to settle well beyond the cushions into the subfloors which aggravated the heck out of me. Once the carpet finally dried (by the next morning), I slowly got over the aggravation of experiencing subpar carpet cleaning or should I say carpet drying and a slight absence in attention to detail. They were prompt, professional and reasonably priced.

Everything went very well and I was amazed at how well the light colored love seat came out. They were prompt and efficient.

Great job. Very profesional, cleaned up after they finished. I will definetely use them again.