Get matched with top patio pros in Elrod, AL

"We hired Mr Muncey based on his FB page and that he lived close by. We had a roof problem over a screen porch which had caused water damage to the soffit and some of the wood under the roof. We had hired 2 other people previously to fix it but both times it started having problems again. A couple of people thought it was the gutter so we had the gutter in that area replaced. We explained all of this to Mr. Muncey and he promised that his roof repair would solve the problem once and for all. We also had him clean the gutters. I did something I have never done before and didn't get an estimate for the work. We were so impressed with him and his "spill" we just told him to go ahead. When he gave us the bill I was shocked because his workers only worked a couple of hours. I assumed they would replace some if the wood decking and more extensive work on the roof. I also felt the charge for gutter cleaning was excessive since I usually paid $50-75 for that. I told him is was much higher than I expected but the only thing he did was say he guaranteed it would not leak or he would give me my money back. I asked him to write that on the invoice which he did. Several months ago I noticed the ceiling to the screen porch had a very bad leak. I was not on that porch often especially when it was raining and due to the natural beadboard color, the area of the leak was not noticeable except during an active rain at which time is was dripping badly. So I have no idea how long it had been leaking.I hesitated for a few months about contacting Mr Muncey because I don't like to complain about someone's work. I think this is the first negative review I have ever written. I wish I had seen the one's on here before I hired him. I have gotten estimates from about 3 well known roofers and all of them and the building inspector said any roofer should have known that the roof's pitch was too low to be repaired as it was. After I discovered how much it is going to cost to have the roof and the ceiling to the porch fixed, I finally sent him an email explaining the problem, pictures of the damage, and the invoice that stated money back guarantee.. I did not ask for any compensation but did hope he would honor his warranty. Not surprising, I never heard from anyone from the company. I noticed he has not responded to any of the other negative reviews on here which is meaningful also. I actually hired someone from Angie's list due to a negative review because I was impressed that the person took ownership of the problem and didn't try to make excuses.Hopefully I have learned my lesson and others will learn from the reviews."

"His work is amazing! His quality is great and he is easy to work with! I have used him several times!"

"Performed quality work while explaining what was being done in a very friendly manner."

"Excellent work. Patio is better than expected. 10 out of 10"

"These guys showed up when they said they would. Went above what they said they would to. Helped consultant me on my options. They take pride in their work, and get the job done."

"Excellent and professional work. I would most certainly use them again."

"When he came to my house he dropped off one of his workers, then he left for awhile for something. I asked his helper how long he had been do brick work, and he said "not long". Marco came back then left again. It was also raining. Marco returned, and was in a hurry to do the job. The next day or so the mortar dried and turned white! The original mortar is gray! It looks like crap!! I took pictures, and sent it to Marco, and got no response. Some of the bricks were lose, and I was able to pick up about a 5 brick section! I texted him again, and he said he was busy, and would be over the next day. That didn't happen. So i paid 500 bucks for a job that looks like a beginner did the work. Very very poor quality!"