Roto-Rooter

Paid them a few years ago to put in a main drain line and during the main line replacement did they bring up an issue with the slope and distance. Fast forward to last 90 days. They have flushed the line twice, rooted it three times and have ran a camera once. Keeping track that’s 700 plus dollars. Fast forward to 14th which was the 2nd time they flushed the lines in less than 45 days. Tech tells me because of the road construction and settling the slope is no longer there, Come out on the 21st cause it’s backed up again and they ran a camera, I’m on the porch watching the city water guy is out there with him. He does his thing talks to the City guy and leaves, doesn’t say jack to me only conversation he had with me was where was a power source, the city guy tells me it’s holding water in a section of my yard, so my main line they installed has a belly in it keeping it from draining properly. So it’s not due to settling and road construction out by the road causing the slope to be off it’s due to sucky installation and now it has a belly in a section keeping it from working properly as the slope is good before and after it. And guess what now Roto Rooter will not return calls. And at no point offering a solution either. Got a solution today and it was I could put a pump in but because I had a bad attitude because of their workmanship and throwing money at a problem they won’t even touch it. At no point in the last 12 months zero recombinations were given to fix or correct the issue.

SCAM WARNING: YOU PAY & THEY LEAVE WITHOUT FIXING YOUR PROBLEM!! While I was under the impression he was there to fix the leak and not just tell me what I already knew, he left and told me he would call me later that day or in the morning to confirm a start date once the office scheduled it in. Well, that evening went by with no calls and so did the next morning so I decided to call to get an update at 11AM on Friday, April 21st. I spoke to someone at the office and they told me that I would receive a call back shortly with a schedule update. I again waited for a call but no call came so I called yet again at 4PM and got an answering service so I left a message. Shortly after this someone, not the original tech and not the manager, called back just to tell me they had decided to not do the job. I immediately inquired about refunding the $85 they charged me to walk around my house and state the obvious as this should have been applied to the repair. What plumbing company “decides” not to perform plumbing services?? THIS ONE!!! The person they got to call me told me they would check on a refund for me and get right back to me. Well, I guess I will provide an update if that ever happens. As of now, unless you want to be out $85.00 for a tech to come to your home and then tell you they don’t want to fix the issue, then you should AVOID THIS COMPANY!

Everything went very well. Arrived on time. Called before coming out.

I called the company around 9:30 am to let them know about a leak I had. By 10:00 am they are on the job, fixed the leak by replacing the valves to the washer. Great response, Bryan, Great service thanks for repair. I will use them again for all plumbing problems.

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I was very pleased with the work and the helpfulness of all staff.

I would highly recommend Roto-Rooter. He did a wonderful job. He got out here right away. He was nice, and fast. He cleaned up after himself. I will use them again in the future.

They were called to unstop the commode in my down stairs bathroom. They sent the first guy, he couldn't get. that tech called his boss, that didn't seem to have much effect. They were here for a total of 4 hours, and then said there was nothing they could do and handed me an invoice. We called another Drain Company they sent one guy, he was here 20 minutes...............Problem solved.