HOME DEPOT INC

The project was a disaster. It was scheduled for 4 days and a month later it was finally finished. Initially the wrong crown molding was delivered and had to be reordered. That arrived at the installers and was the wrong color and was ordered again. After the cabinets were in there wasn't enough shoe molding. Another delay waiting for delivery. The installer was a company from Florida (Morris). Numerous calls to Home Depot on constant delays and finally the quality of the materials and the overall dissatisfaction with the end result. For the cost and amount of time involved a complete tear out and installing new cabinets would have been better and much cheaper. I was disappointed that HD never offered anything or acknowledged our dissatisfaction with the delays or final product. I will not let HD do anything for me again.

unknown

I cannot remember the exact cost but I know they were expensive because I got the best. I guess the price was average. My contractor was the one who dealt with Home Depot so I did not have a direct contact with them.

I've used Home Depot before for tool rental and have always been satisfied. My experience yesterday was mediocre; the tool worked as described by the rental associate, but I really think that the blade on the machine was overly dull. I mentioned it when I returned the grinder- kindof in a joking fashion and the rep was kindof taken aback, insisting that "it was sharp when it left here four hours ago!" Anyway, I got the stumps ground and it was all good. They have many tools to choose from and always more than one! I recommend them...

I've waited three months to allow anger to be replace with a proper perspective. All in all, Home Depot did not fulfill it's responsibilities as I see it. The problem is the dysfunctional communication and interaction between Home Depot, a 3rd party estimating service and another 3rd party installation service. They did not meet promised deadlines which in our case was critical as we had family coming home. It was a disaster! I would not trust Home Depot to deliver on any promises that it makes. Now let's talk about installation. The carpet installation went fairly well. The crew worked quickly and, so far, everything still looks fine. Although they took care in moving furniture, there were three scratches on our wood floors that were not repaired but, to be honest, it was an easy fix. The kitchen flooring is another situation entirely. The crew did not remove the old linoleum, as we wanted, as they said it was not necessary with the type of flooring we were installing. However, we did point out two places in the floor that needed to be fixed before the installation but this was not done. At this time, one of those locations has created a crack between the flooring pieces yet all of our efforts to get Home Depot to remedy the problem have not been met. They have indicated that flooring repair would be an additional cost. The estimator indicated that they when they removed the linoleum, they could easily put a small amount of patching compound to level the two small spots. Again, this was a communication breakdown due to Home Depots use of 3rd party companies and the lack of notification back to the Home Depot flooring department, even though I also told them about this problem beforehand. Also, the transition piece to cover the edge between the kitchen and dining room did not get installed until about six weeks later! As far as quality of components, we are satisfied with the quality of the carpet and the flooring. If someone wanted to buy their products but contract with a local company for installation, I don't think they would be unhappy with the flooring. However, we will never use Home Depot again for any type of installation.