Lovelace Services

Nothing went. Called the first time, Receptionist said she could get someone for me that same day and would give me a call back. Four hours passed and no call. I called back, someone different picked up the phone. I asked the if anyone was coming and apparently the job ticket was never submitted. Then, they assured me that they would send someone Tuesday. Tuesday came, no calls or show. I called three times. The second time someone picks up, asked for my info, told me to hold, realized who I was, and then hung up the phone. I called back, someone different answered and said my ticket was not submitted and assured me someone would come the next day. The next day comes, one of the technicains calls and say he will be at the house in 2hrs. Did not call me back until 6hrs later saying that he will call an hour in advance the next day. Long story short, if anyone is reading this, I beg you, DO NOT GO WITH THIS COMPANY. PURELY WASTE OF TIME

AC unit was always running called our HWC issued a SO with LS. Mike is the Service Tech that came to my house on 6-3-20 5-25-21 and 6-7-21. He came out to my house put in 5.8lbs of freon dye and wrote "got to come back and do leak search," he never came back after calls to LS office in the month of June. 8-11-20 received an email saying the job was completed I called LS to ask why it was turned in as completed when they didnt do the work. The woman I spoke to said not to worry if I had any issues to call them be taking care of. 5-24-21 our unit was always running I called LS Mike came out on 5-25-21 added 7 lbs. of freon dye and said he will be back to do a leak search on 6-7-21 I paid 395. 6-7-21 Mike came to house into attic and found several leaks in unit. I told Mike I believed this is an issue that he and LS should have found last year that if he had done the leak search like he wrote on my invoice the leak would have been caught and my HWC might have replaced unit. He said he would talk with people in office when he got back that afternoon. Phone call with Houston on 6/14/21 I asked for my $ back that I paid on 5-25-21 because it should have been taken care of last year and he said who will pay for it and I said I assume you will eat the cost and he said I’m not eating nothing I don’t know what you’re thinking. My issues: the invoice I have for the work done in 6-2020 mine and the HWC matches for line items but LS invoice does not match either one. I was told they didnt put max seal on the handwritten invoice or home warranty invoice because there was nowhere to put it and that they changed out a sweater valve and that fixed the leak, I was told that the HWC is supposed to “red flag” a service order when they see so much freon being added and tell LS to do a leak Check. I was told my HWC rejected a leak check, and that they put Leak seal in it on the 6-2020 service so that fixed the leak, and the HWC never told them to do a leak check so they didnt.

unknown

Lovelace would not return my calls. It was the middle of summer, and the highs were in the 100s. I could not stay at my own house due to the heat. I had to purchase a window unit for my pets in my home. After four days of them not calling me back or answering my calls, I called from another number and they answered. They said they would come fix it the next day. Needless to say, I found someone else to do it and they came out the same day and fixed it. Lovelace came by the next day without a phone call, and when I was not home. They left three business cards on my front porch and I never contacted them again.

Lovelace Service was great. We had moved into the house and the house just wasn't getting warm. He said the breaker on the heat strip was off. He replaced the thermostat to an easier to understand model. He checked everything and went all up in there and said nothing needs replacement. They were really helpful. He was an all around nice guy.

unknown

They were prompt and got it working for me. I had a Homesure warranty with a $60.00 co pay and they sent them out. I was very pleased with it them because once they sent them out, I do not care for it at all. That's why I felt good enough about them. I do not know how much it would have cost without the warranty. So far the quality has been right and the air conditioning was cooling quickly.