Integrity Remodeling & Construction LLC

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No work was performed.

Haven't decided that it was time to bring new life into a family home that had been a bit neglected I found myself in need of a contractor. The house itself is structural sound and with some work could really be something to enjoy. I reached out in the past and have found that now a days most want to simple get in and get out without much regard for the finished project. I say this as a result of having tried several to do smaller portions of the work needed only to be disappointed with the finish job. One main high-up I have with any job is that the joints should be cut with enough precision to come together smoothly with minimal chalking needed. Some in the past would get close I suppose but when I would call out areas I just couldn't live with I would be told things like "Well you know - it?s not a piano"!! To me that is just unacceptable when money is being exchanged for services rendered by what are expected to be professionals - heck if I wanted what I could do, I would just do it myself :). With all that said I finally came across a job being completed by Integrity Remodeling & Construction owned/operated by Mr. Mike Matthews close to my house. I watched as this major remodel progressed up to and including the end of the job and was very pleased with what I saw occurring. As a result I called Mr. Matthews and scheduled an appointment to discuss my overall thoughts on what I wanted to complete at my house. Mr. Matthews was prompt to the scheduled meeting and patiently walked thru and around my entire home listening to my visions on grandeur of what I wanted to do. After having completed this daunting task of what must have seen like I should just bulldoze the house and build new Mr. Matthews simple suggested let?s get started on the outside and ensure we seal it up then move inside. We decided to paint the outside first replacing/repairing any wood that was needed. Now this was not just a simple paint job as it hadn't been painted in many many years and required quite a bit of extra prep work just to begin. It was advised that the job should take approximately 8 - 10 days to complete and a scheduled start date was established. Without fail Mr. Matthews and his team arrived as expected - Work began and was moving along well each day. I was very pleased as I watched the progress and renewed beauty coming together. As luck would have it at a certain point within the prep process an infestation of termites was located. The damage was extensive and ran thru many of the support headers holding up a large carport area and connected patio space. This in spite of having a termite bond with annual inspections/treatment however did not provide coverage for Formosa Termites - but that's another story for another day... Mr. Matthews and his team did not miss a beat and immediately began to uncover and expose the damaged areas along with building/providing temporary support for the roof areas effect. Mr. Matthews was very supportive and cooperative during this time as he would be needed to work with the pest control company to properly address the issues. Obviously the job expanded as did the timeline for completion. Mr. Matthews continuously advised that his team would be there until it was finished regardless of his work load and other commitments he had - as it turned out the job ended up being almost 8 weeks long. I watched as all of the bad headers were removed and replaced paying special attention to the craftsmanship and was pleased with the attention to detail to do the job right and not cut corners in spite of the delay. As the job came to a close I was very pleased with the final product and Mr. Matthews?s insistence that I call out anything I thought was not up to standards of which were possible only 3 things that he address right away. The only call out I would/could provide is, and only say this so that you may know going in, that the original quote was a bit on the higher end however I knew that the work required more attention than normal as a result of the years not maintained and felt comfortable that the quality of the craftsmanship would be at a professional level one would expect from a true PROFESSIONAL. Needless to say the unexpected increase in cost as a result of termite damage will delay the next step in this make-over however once that time arrives I will be calling Mr. Matthews and his team once again as I know I can depend on them to do whatever it takes to get the job done right!!

First, Mike responded immediately when I first contacted him from Angie's List. (We are new to the area and knew no one, so we've had to rely on AL for all of the work that needs to be done). He was very helpful, courteous and professional. We were looking for a contractor to do the whole remodel, but ended up getting the roof job priced out separately and using Mike because his price was better for that part of the work. We would have liked to use him for the entire job, but we had to budget very carefully and this just made sense. His crew started promptly and kept a clean work site. We had a problem when a gully washer of a storm hit before the roof was completely sealed, causing some water damage....sagging wet ceiling, floor, etc. What really impressed us was how this was handled!! There were no excuses, no shortcut fixes....none of that! He came within the hour. (On a Saturday!). He had a crew right behind him! A great deal of care was taken to get up in our ceiling and take care of any water damage. Old insulation was pulled down, drywall/plaster replaced, everything carefully dried out and repainted. The floors were unharmed because of his prompt clean-up. I have a serious autoimmune disorder and am very susceptible to mold, so I can't tell you how appreciative we were that Mike did this all so carefully! So far, so good! Mike is very concerned about his reputation ("Integrity" is a perfect name for his company), so we really don't have any worries that he wouldn't stand behind this roof should something show up down the line. I think this whole situation is key to this review because it provides insight into this company's way of doing business. Things don't always go smoothly in life, and it's important to know how a contractor is going to be when they don't!!!!

I decided we wanted to change some stuff up so I called the contractor with whom I signed with the quote on it. It was great. I speak to the gentleman, Mike Matthews, almost daily and spoke to him weekly during the process. The quoting service was not actually done on that particular day, it took multiple days. Whenever I go to have something else done, he would leave alone doing it. It’s been an excellent experience. He worked with me and he has changed some stuff. When he made changes, he would tell me what the changes would be from the bottom line. He’s very knowledgeable. I have not have any issues.

The deck is beautiful. Looks brand new and I now have steps that are safe and beautiful. Mike and his entire crew are very professional, courteous and efficient. I will definitely use this provider again.

It was good. They worked hard. They were very professional. They were quick and did a good job. They were here when they were suppose to be here. Their price was very reasonable.

He did an excellent job. I feel he is honest and is a good person. He pays attention to detail. His work is always very good. I would highly recommend him.

The GC performed the work outlined in the contract, provided for all the subcontractors, and worked with us on the finish details, flooring, bathroom, kitchen, and storage spaces. The work was done professionally, promptly, and courteously. We continue to work with this GC, and look forward to our finished product. The garage is finished, with working garage doors, places to put our cars, and a family room upstairs.

It was fine and I like it. The owner did what she said she was going to do and when she said she was going to do it which is kind of unusual in construction. I already have one of her people to put in a door for us.