Pro Caliber Fence and Deck

The team was professional, courteous, and efficient. They kept me informed with construction needs, which was a lot after a long term leak caused floor and frame damage. The crew also helped with flooring and wall tile chioices. They cleaned up constantly and the small bathroom floor and walls look amazing.

Overall good quality. Just a few soon to be problem spots. A lot of knots in the deck lumber. Top step board has large knot that already raised up. End of some boards not screwed down.

I would like to start off by saying these guys did a really great job on tearing down and rebuilding a new deck front and back for me they leave no mess behind great customer service definitely recommend

They were very personable and professional. Did a quality job on the fence for a competitive price. Would definitely recommend!

My fence installation was completed on 5/9/2024, so this review is 4 months after install. BLUF: Excellent quality work and knowledge. Great communication about project while in-person. Poor communication about coming and going. Unclear communication about costs throughout. Poor customer support after final payment. Will not use again. *The company* below means *Pro Caliber Fence and Deck*. *The owner* below means *Jeremiah Strawderman*. *The crew* below means *employees or hired hands for Pro Caliber Fence and Deck*. Knowledge and Work: - Mostly outstanding! - No other fencing company walked me through what would be best for my situation. - Very pleased with the crew. - A gate was installed incorrectly and needed repairs after 4 months (used different company). Pricing and Costs: - Very pleased with the initial quote. - I believe the cost should have decreased at the end, but I did not argue it because things happened during this project where I know the company lost money (Ill explain below). - Your cost may go up if material cost increases, and your cost will not decrease if they use less materials than quoted. There is no written policy on this. - My initial invoice pricing never changed. The amount of material and labor required during the job turned out to be less than the original quote, and the owner said money would come off of the labor. The total remained unchanged even after reminding the owner. Im okay with it, but its not great practice. - The company bought the wrong fence posts initially. The owner told me this was *on them* as far as cost (plus the correct posts were in the original invoice), but toward the end of the project the owner used it as an excuse for why money did not come off the total. It was a crap excuse, but I took it as meaning he was not going to take any money off and the series of events made me okay with this. Timeliness / Logistics: - Multiple things affected the timeliness of this project that made the company seem like they didnt have their stuff together logistically. - Day 1 was supposed to be post install day. They bought the wrong style of fence posts. The correct style is in my original invoice, but there was an oversight. - The business they bought cedar stringers (two-by-fours) and pickets from had ruined their stringers (two-by-fours) when they arrived to pick up the materials, so they had to repurchase stringers (two-by-fours) from another business. - During install, the air compressor for the companys nail guns died, so they had to buy a new air compressor and new nail guns. - After returning with new nail guns and air compressor, the crew had realized they purchased longer nails than intended and had to leave to buy the correct size nails. - A couple times the crew would leave without a word and come back many hours later. Communication / Customer Support: - Communication was mostly great while on site. Very friendly and willing to explain things. It lacked when off site. - Times for showing up or returning to site were rarely communicated. - When it came to communication about costs, it came across as hand-wavy/unclear/misleading. - At fence completion, the owner said to me, *If you need anything at all, please contact us.* The owners interaction with me does not support this attitude.- We agreed on a metal gate latching system versus a pull-string on my single door which was not installed after my final payment. After 4 weeks of getting a different timeframe that they would be installing the new latch and then didnt show up, there were a couple of fence pickets that could use replacing so I asked the owner if they replaced that sort of thing. The owners response was, *Its wood. Thats not on me,* and lectured me on how I got a deal on pricing and repairs cost them money instead of simply saying *no*. I got another company to complete their job and repairs.

Fantastic people to work with. Very understanding as to what I want. They made recommendations that added so much more to the outside of our home. Would highly recommend these guys. This went WAY beyond my vision.

Knowledgeable, caring and efficient!

Easy to work with. Communicated our needs and met our expectations.

Very straightforward, great estimate, very friendly and highly skilled. Got the project done in less time than expected and got to the project on a sooner date. A 10/10 for these guys!

Great crew

Very professional.

Great job. Very competitive pricing. Prompt and professional. Would use them again.

Couldn’t be happier!!!! Started researching last year and had the hardest time finding a contractor that would even call me so I put the projects off. 2nd time around I was fortunate enough to find Reds Asphalt restoration. LLC. They called me minutes after my initial request and was at my house the same week to review the projects. They did a fabulous job and I couldn’t be happier. They are very responsive and top notch!

Great

Excellent communication throughout the project. Completed the project in a timely manner. They did an excellent job.

Great work done and will definitely hire again. Very courteous, and knows what heâ s doing. He left the job site clean and worked very quickly during the entire process.

good

Great to work with. Very upfront w costs and issues. Did an outstanding job.

Very courteous.He does an excellent job.