Wilbur's Air Conditioning Heating & Plumbing

Very professional experience from my first call to completed service!

Clean, professional, thorough and efficicient. Price on other quotes seemed a little high but I would use them again. Guess that says it all.

We started using Wilbur's Plumbing in 2011 and continued into 2012 for the various plumbing problems we had in the neighborhood. We are a group of townhomes. When we first started using them they were reasonable on their rates, but as we started calling them on a return basis, they started escalating their rates and started using creative accounting for the time they actually spent on a job and the work that actualy needed to be done. We are no longer using them because of this reason.

They just did an average job and they charged too much for it. It was unlevel and plumbers putty was coming out the side.

As I said above the work was excellent. I call Wilbur’s about 1:30 pm. The lady that answered said they would have someone come out between 8 and 9 am the next day. She asked if they needed to call before arriving. I said no; I would be waiting. 8:30 the next day the tech arrived. He asked what the problem was. I told him the original problem was the clogged drain and about two other problems. We then looked at each problem so he could get an idea of the work. He then told me the firm price of each job. He said he could do two job today and needed a helper for the third. I agreed on the jobs and each price. He started working on each in progression. He finished the clogged drain then the sump pump. Each price is by task not by hour. He did not hurry and he was not slow. It took about four hours to complete the two jobs. In case you’re interested my dog liked him. I signed for the work completed that day and he said he would be back first thing the next day. True to his word first thing next day he was there. But there was a problem with the drain work. He could not complete the work. He explained why and calked around the drain to patch the leak. He did not charge for the next day visit and we completed the transaction. Work performed was excellent.

Overall very good, as the workers were very professional , arriving on time and worked on the project to completion withot stopping and with minimal disruption. I will call Wilbur's for future plumbing needs.

The installation of the new faucets and plumbing assembly was perfect. They supplied all of the necessary parts except the faucets. They were very considerate, wearing overshoes to prevent tracking dirt on the floors. They were prompt. They arrived at the appointed time and they were courteous and professional. They cleaned up the mess that occurred while installing the new plumbing. They honored the Angie's List Groupon deal and deducted the specified amount from the total bill. They explained the cost of the service prior to beginning the job and they used high quality parts on the under sink plumbing and provided the new drain assemblies. After they left, we discovered a slight problem with the leaky shower that they had repaired. When we turned the shower from the faucet to the shower, only about half of the water was diverted to the shower. Apparently, one of the replacement parts had a flaw which prevented the full diversion of the water to the shower head. They returned the next day, took everything apart, reassembled it and determined that a replacement part is needed. They ordered the new part and are scheduled to replace it tomorrow. As stated above, the work comes with a guarantee and they have been very responsive in resolving the problem. Wilbur's did everything that they could to resolve the problem with the shower diverter but unfortunately the company that manufactured the original plumbing was sold to another company and that company's replacement part does not work properly in the old original plumbing. Wilbur (owner of the company) became involved and contacted several companies to try to obtain a replacement part that worked properly. He sent out his technician twice to try new parts. Wilbur called us personally to give us updates while he was searching for the replacement part. Although the problem was not resolved 100%, the most recent replacement part diverts almost all of the water now instead of just diverting half of the water. There is a small trickle that does not get diverted. The only possible 100% resolution would be to pull ot all of the old original plumbing and replace the whole shower plumibing assembly. That would involve tearing out a bedroom wall. We have opted to just live with the small trickle instead of tearing up a a wall. In my opinion, Wilber and his technicians did everything humanly possible to try to satisfy us. These people genuinely take pride in their work and they care about doing a good job. I should also note that the leak issue was resolved 100% on the original service call.

The pipe leading to my refrigerator ice maker kept freezing, causing water to drip into the refrigerator. The house was build in 1967, before the invention of icemakers, I believe, so the first person to install the ice maker didn't think to put an on/off valve on that particular pipe. IF something went wrong, we had to turn off all the water to the house to correct it. Wilbur's serviceman cut the pipe, installed an easy on/off valve and corrected the leaking issue. Plus, now we don't have to turn all the water off to correct a small issue with an icemaker.

He did a good job. I had him unclog a clogged drain and it works just fine now!

They called prior to arriving to let me know they were coming. Very professional, kept me informed during the whole process, cleaned up after themselves. They checked my plumbing, climbed into the attic and found that it was actually a roof leak. Very impressed with the company and their people--will definitely use them again!

The day of the estimate they ran late, but because they did, they waived the service call fee. John Michael was very courteous, he took pictures of the plumbing under the house. He gave me two estimates, one was a short term fix, the other a long term fix. I chose the long term fix. The second time they came they were very prompt and had the plumbing done in a very short period of time.

They were very responsive. They had a cancellation, so they sent someone out the morning after I contacted them via e-mail. The job was fine. The leaking water into my bowl happens no longer. They gave me the price before the work. However, my options were limited since I had already purchased the "Big Deal" and they would charge a trip charge ($49) anyway. My problem is the price. I bought a "Angies Big Deal" coupon. The actual cost to me was $190; $290 is the retail cost they charged before the coupon. I called a few plumbers after I did the deal since it seemed so high. The closest I could find was a quote of $170 for a similar job, but the average was about $130. They charged $240 for the toilet and $50 for the trip charge. Once I told the guy to go ahead, it took him about 15 minutes. Assuming the parts cost $40, that is $800/hour for work.

The service was excellent. They checked out our heater and found there was some debris in there. After they cleaned out all of the debris, the issue seemed to be resolved. They did a good job and at a very reasonable price as well. I appreciated how they did not try to upsell us or pressure us into any other jobs. They were on time, professional, and able to pin point the issue immediately. I would recommend them.

do not hire these people. they told me the water heater in one of my rental units was broken and wanted to charge $1,400+ to install it! the replacement water heater costs $360 so the install was roughly $1,000 (they were also supposed to unclog a drain which they didn't do but tried to charge me for any way). I called my handyman (who wasn't available originally to go fix the water heater). he checked it out and told me there was nothing wrong with the water heater. my tenant confirmed that turning up the heat a little solved the problem. my handyman then fixed the clog. if you're not familiar with the process of putting in a new water heater, I'll tell you that it's a little more difficult than putting gas in your car. they wanted to charge approx. $1000 to do it because I was out of town and they thought they could get away with it. I would never ever hire them again.

I called Wilbur's to schedule a service call for repair to a shower and kitchen faucet leak. They were scheduled for the afternoon and did not show up, called after the appointment time. Scheduled for the next day and they showed up ten minutes after the appointment window closed. This was important to us as I had explained that my son had to leave by a certain time to make a class at UAB. The service technician "repaired" the kitchen faucet ( I will deal with Wilbur's on their guarantee after the issue is resolved on their charges. The technician also repaired the bathroom shower. I was then advised that the water pressure regulator was bad and needed replacement. It was "replaced", again I will address this issue with Wilbur's as each time the water is turned on in the kitchen or the bathroom, it is very forceful and then returns to a normal flow. My issue with this company is that I paid $881.00 for less than 90 minutes in my house. When I asked (in writing) for an itemization of labor, parts and service call, I was told they didn't do itemizations. When I responded (again in writing) that I had never used another service company either at home or where I work that didn't provide an itemization. Their response this time was a list of all their services and a "package" price for that service. I responded if that was the case then each service include travel time and an assumed amount of labor. At the very least I feel that I am owed a refund for two travel charges. I will not use them again. I feel that you shouldn't use anyone who will not itemize their service.

It went very well. I was impressed with the plumbers that came, they were very friendly and gave me options on ways to save money - fixing the old faucets in the bath tub. I wanted to use the new one's that i had bought so they would match the sink, so i paid the extra $$$. They gave me my opitions ($$$), which I appreciated.

Wilbur's A/C and Plumbing has provided us with great service for a long time. They consistently respond quickly to my requests for service. This is very important. Will continue to use them as my go to plumbing service.

The service went well. The person who returned my phone call was polite, and assured me that the service technician would contact me when he would be available. He called promptly and came as promised. The work was thorough, and the technician was professional and competent. I would use this compary again.

I called Wilbur's plumbing to schedule someone to come out and look at our garbage disposal, which was broken. I was told that diagnostics would be about 50 dollars, someone would come out between 1 pm and 4 pm, and would call half an hour prior to coming. I took off of work and sat at my home for those three hours, and no one came. Finally at 3:30 I called Wilbur's and spoke to another person to said they weren't sure what happened, but they didn't even see my name on the schedule. The second person on the phone was nice enough and offered to have someone come out but it would at least an hour. At that point, I was very frustrated at having taken time off work, and had errands that needed to be run and wasn't willing to sit there any longer. Apparently whatever system they have for scheduling clients needs some work. I will not be attempting to use them again

Every time I've used them their people are always very nice. They're clean, polite, and professional.

The technician told us that it was a relay switch, which my husband ended up just replacing himself. The experience was about three years ago, but it was fine overall.

They came right out, but their estimate was high.

The experience was good overall. They were polite and did a good job. I didn’t have any problems.

Everything went well. They were able to come out the same day that I called and got everything taken care of professionally. They even wore covers over their shoes to protect the floors in my home. Their price seemed fair and I would definitely call them again!

The experience was great overall! They would’ve been able to come out the same day that I called, but I wasn’t able to, so they came out the next day. The workers were polite and careful, covering their shoes and were considerate, too. Their price is comparable with other companies. Everything went well.