WASTE MANAGEMENT

I recently moved and contacted this company to set up garbage service. There were issues trying to determine if my address is part of their service area. Over a 2 week period I had to call multiple times. Each time I was told a Supervisor or Manager would get back to me within 24 hours but this never happened. Every phone call that took place was made by me. After a week and a half with no resolution I called and the representative set up my account. I paid the first bill and initial deposit by phone and was told when service would start. A few days later I just happened to check my bank account and noticed that I had a refund in the amount that I had previously paid over the phone. When I called to ask why I was told that my account had been cancelled because I'm outside of city limits and they don't service my address. They apparently couldn't figure this out over the almost 2 weeks that I spent calling trying to get service established. There was a note that someone was supposed to call and tell me this but that never happened. Had I not noticed the credit, my account would have been cancelled without my knowledge. The reason I wanted to use this company is because their prices are reasonable but after this experience and the horrible service I received I will NEVER try to use them for anything nor would I recommend them to anyone.