Vivint

Well I guess I should have looked here before giving these con-artists my business! Well I'll add some color to these lames... 1. This company is deceitful. They totally got me in communicating the contract terms. They told me that I could finance the equipment for 60 months, but only have a 36 service contract, with the understanding that if/when I stopped service I would need to pay off the equipment. I agreed to that, but they snuck in that 60 month term and I didn't catch it. Now of course they wont honor it. 2. Their equipment is HORRIBLE! I had to replace my thermostats, yes both, after they died. Of course just after my year warranty expired! Their cameras (yes it is their best) don't work. I can walk to my car, get in and drive away for hours, come back and the camera will show that I never left (yes the settings are right on the cameras). Of course, its going to cost me money for them to come out and fix it. 3. They are dangerous, creating a false sense of security for my family. It's better to have no security at all! Oh when I call, that's when they stand behind their contract...maybe if they tried standing behind your products and service they would earn a higher rating than 1.06 stars.

The service was good, but the customer service was not.

We have used Vivint for our home security system for the past 5 years (at 2 different houses) and can not recommend them enough. The camera picture is very clear & the techs are very helpful and knowledgeable. Installation is quick, and they go over how to work all the equipment (which is all very user-friendly).

While looking for a security system for our home, we knew we wanted an upgrade from before. Vivant offers a variety of products that has given us piece of mind while at home or away. One of our favorite features are the fun doorbell chimes that come out around holidays. Their workers have passion for what they do and it shows with the ease of working with a Vivant team member either on the phone or in person.

John was amazing at what he did. He was very knowledgeable and good at what he does! He installed within minutes and fixed other issues I was having with my DVR. Would 10/10 recommend!