TruGreen Lawn Care - 5768

I was contacted by phone when I requested communication by email, no message was left I answered after about 10 calls from the same number in the same day. I was given a price over the phone and sales rep was upset when I wanted a contract to look at. I asked for contract to be emailed to me, never happened. They only wanted a credit card. Called 5 to 10 times a day for the next 5 days

Since they just recently took over the lawn care company I used for many years, I guess it's okay. My grass looks good. It's hard to grade them because I never see them. They don't come to the door or anything. They are good about staying in touch and letting me know when they are going to be here. I never see anybody, but they are good about notifying me when they are going to be here. Their prices are about the same as the company they took over. I haven't compared their price with other companies. I can just compare them with the prices of the previous company; either they went out of business or sold to TruGreen. I don't really know what happened. My yard doesn't look any better or any worse. It just looks okay. I haven't had to call them, they are always in touch with me.

My grass looks so much better and is growing so much better. They are very nice. They take their time to talk to me about what is going on.

I would like it to be a little more scheduled. It seems like they don't really notify me other than just a day or two ahead of time. I'd like to know a little bit more throughout the year how they schedule it out.

I signed up for services and after the first treatment had large symmetrical stripes across my yard. Initial explanation was that the lawn would look worse before it looked better. The stripes didn't go away and eventually filled with weeds, in fact, my weeds never went away through the course of service. I tried repeatedly to contact management without success, however, the manager did call me and scheduled appointment to come see the lawn for around 8-9am. I rearranged work schedule to meet and he did not show, instead coming in the afternoon when he knew I would not be there. Response was admission of stripes in yard but unsure if their services were actually responsible. He may be right but I had never had this problem before they came. It could be coincidental. I'm leaving out the amount of attempts it took to contact the manager. He is a nice guy and always says the right thing but follow up is terrible. Jaime at Trugreen called me to follow up on conditions of my yard and I explained to him what was happening; he isn't the manager but obviously knows what he's talking about and was able to secure free seeding and additional aeration (manager had initially set this up but due to poor follow up with other items I addressed again.) I was with them for a year partly because of my procrastination of getting the service actually cancelled and waiting to get free seed. When you call the local number you will get redirected to the national line and they can page the manager if you'd like to talk. Good luck with that. There are multiple yard services on my street and it got to be a running joke about how bad my yard looked. I can take it, it was definitely funny but lesson learned.

I have a contract with TruGreen. They were here last spring. I had a lightning storm that knocked out everything at my house. I was pretty disappointed in the cost. The company communicated by email and text, I thought it was a pretty good company but like I said I hated to spend that much money. If I couldn't fix it myself, yes, I would probably use them in the future.

The service was the usual 1 month maintenance.

Excellent job. My lawn has never looked better.

Buyers beware! I contracted Trugreen to treat my lawn in the summer of 2014. They showed up the first time, no problems. Next scheduled visit, they did not show up, but billed me anyway. I called and they came out the next day. Next scheduled visit, same thing happened again except they billed me again when they came out. In October 2014, I filed a complaint with the Better Business Bureau, Trugreen credited my account and I canceled the service in writing. Then in December 2014, I received a bill for $82.00 again for services NOT performed. I returned the invoice explaining this to them and now I am receiving collection notices from a collection agency. You will regret doing business with these scammers.

I've used them for several years. The staff are just okay. I had an incident with them last year and I thought about going to somebody else but I didn't. They did a pretty fair job on my yard. They kept it in pretty good shape.

It went well. I have a yearly contract just to spray for weeds and they do a good job.

I used TruGreen for over 8 months through 3 seasons and noticed no difference in my lawn or shrubs. I called back several times for follow up treatments because a few of my shrubs had spots on the leaves and the treatment didn't address the problem. The services are very expensive and they could never get the automatic payments to be applied correctly.

Less than 30 days from prior treatment of lawn. Service is too expensive.

They are satisfactory. They gave us notice before they come. They show up on time. They provide information about they've done and why they've done it and just very prompt and thorough.

About two weeks ago I walked outside and noticed Tru Green signs in my yard and a door hanger on our front door saying they'd been there. Only problem is, we don't use Tru Green. Our neighbors do. They sprayed the wrong yard. Our lawn care company (Turf Masters Lawn Care) came out the same day to evaluate the yard and see what was sprayed so they can come up with a plan of action for the rest of our treatments. On the door hanger, the Tru Green tech had written that the customer was unavailable (which wasn't true, they never knocked, my husband and I were both home). It also said that ALL AREAS were treated, which is untrue. My neighbor pays for full yard service. We have two dogs in the backyard, so I know for a fact that they didn't spray our backyard at all. My neighbors called Tru Green to cancel immediately. They were already planning on switching to Turf Masters because our yard looks so great. Tru Green begged and pleaded with them to give them one more chance, so they did. Tru Green came out the very next week to give my neighbors yard the treatment they missed, and they sprayed OUR yard AGAIN!!! For the second time in a week span, they sprayed our yard. I walked out to deja vu, with signs in the yard and a door hanger. Again, my company came out to assess the damage and I called Tru Green. They didn't really seem to care, just said, and quot;Oh, I'm sorry.and quot; When I brought up the fact that my money has been wasted on our own lawn company because our treatment plan has been messed up, the guy said, and quot;Well, look at it as two free treatments.and quot; Yeah, two free treatments that were a week apart and burned our grass!! The tech on the receipt was the very same tech that sprayed the wrong yard the first time! Again he wrote that the customer was unavailable (which again wasn't true because we were both home) and that he sprayed all areas (which wasn't true because we had the dogs in the backyard). I would NEVER recommend Tru Green. Sure, their customer service reps are nice. They have to be, because their workers screw up so much!!!

Scotts was hired to provide some basic lawn treatment services, specifically with fertilization. I hired them about a year ago to provide these services and "turn my yard around." They performed liquid irrigation in addition to treatment. My yard did in fact show tremendous progress and was starting to look pretty good going into the Fall. Fast forward to this past Spring. My yard was not "waking up" and I had lots of patches of dead grass in my front yard and dirt in my backyard. My backyard was looking worse and worse with each passing week. I called Scotts and told them of the situation. They said they would a tech out, free of charge, and they did. They said due to a late winter, my grass needed more Nitrogen to "wake up." They put this out on the yard in addition to normal fertilizer treatment. My yard continued in a rapid state of decay with each passing month and I began to get apprehensive. Currently, my yard looks absolutely terrible. I have dirt patches and dead grass that was not present over a year ago pre-treatment. I expected that over a year an a half of treatment, my yard would look better and not worse. I then cancelled service with Scotts. I thought something seemed amiss and called some other services to get their analysis on my lawn. They believed that the front and back yards were treated with the same fertilizer treatment, which is very bad since it is two different types of grasses. They also thought that my lawn possibly had too much nitrogen, which was reflective of a lot of the present damage. Opinion: I thought Scotts was very professional over the phone and very responsive on my questions. They were polite and courteous. I don't think the techs give a very personalized treatment of my lawn. I think they sprayed the general treatment all over, without consideration of the grass or the current state of the grass. I don't know what they did in my back yard as it has more weeds and dirt than grass at this point. My opinion is that the techs were going through the motions, but never looked at my yard and said "Why does this look worse each time I visit? Maybe I should do something differently." I think if they would have reacted with different / correct treatments then my yard would not be in its current, detrimental state. I know some people have had good luck with Scotts and I originally contracted them based on the reviews here. Unfortunately, they did not work out for me and I am moving to a different provider. The opinions of the future providers is that it will take 2-3 years to recover from the damage currently in place, which I am not at all pleased with.

Sometimes, if I called them, they came in free of charge and fixed things. They had a high price. They increase price through the years.

My experience was fine. I used them in the Summer. They are timely. My last contact with them was about a few weeks ago and I spent about $55.

My yard is overrun with weeds even though Tru-Green makes visits about every 6 weeks. The first two years they were good and now the weeds are winning the war. I have been written up twice by my homeowners association for weeds. I called Tru-Green and complained that stated that they would do an extra treatment in 48 hours, but it took them 2 weeks to come back and apply another treatment. Within that 48 hours that they promised to provide the follow up treatment, a trugreen truck came to the house directly across the street from mine and treated the lawn. I reported that to the company and they stated, and quot;We have different trucks that do different things and it was hard to get my treatment rescheduled.and quot; After that treatment the weeds have increased in lawn space. I will be cancelling.

Have used Tru-green for the past 9 years- no weeds in my front yard-shrubs and trees are healthy and lush. I would definitely recommend their service. While they may be a few $ higher than the smaller companies, I can say they are quick to respond if I notice a problem with a weed pop up or if a tree looks unhealthy. Very reliable and a worth while service.

We used TruGreen for several years. We always had problems with weeds and those problems were rarely cleared up. Our grass did not thrive under their care and as of the time we quit using TruGreen, we have very little grass left in our back yard and our front yard sod is not looking well. The final problem which caused us to discontinue the service was when their technician sprayed our yard with some chemical which killed the grass in several areas. They supposedly corrected the problem but the bare spots are still there. TruGreen was supposed to replace the sod in the bare areas but they never did. We have replaced that sod and it is growing nicely. As far as the scrub service is concerned, we have lost several shrubs and many of the other shrubs do not look well. We can do just as well treating the plants ourselves and the plants will probably do better under our care.

I had a bad experience with them. I didn't call them; they came to my door and I let them do some work for me. On their second trip I locked my backyard so they couldn't get into it because he didn't know the difference between a bush and a very large bed of ferns. You can't fertilize ferns because it will kill them. He was walking through and never bent his knees or back. He should have gotten up underneath my shrubs. He was very large and overweight. He didn't do anything that required him to bend. He just threw handfuls of fertilizer. He helped my azalea bushes but he burned the grass in front of one bush because it was too heavily applied. I had to stop him from doing the ferns and some other plants that I have. He was not supposed to do anything except for the trees and bushes. Their rep was very nice and he made it sound like the man who came out would have supervision, which he did not. I signed a one year contract with them but I'm going to call them and pay for the two times they've been here and let them know about this young man. I don't want them any more.

They are good. We have used them for a long time. They came last month. They always call before they come. They provide the services we need. They have been fine. My husband says they are excellent. The price is a little high, but not terribly.

Not a weed to be found and grass looks great. We don't have a huge yard but we have enough that I needed help. Service is great. Always call ahead, prompt and answer all questions, very pleased.

They are consistent. They are able to do the job. They are professional. It went well.