The quality cleaning services

I purchased an Amazon coupon to try their service. I purchased the voucher on Jan 14 and called to set an appointment, they said they were booked until Feb 10 so I set the time for 8:30 am. on Feb 10, 2014 I waited and waited and at 10 am I called and got no answer then I received a text saying if I wanted to set up an appointment just text the date and time. I text the person on the other end that I already had an appointment and were they still coming. They did not respond. I called the number again and left a voice mail and still no call back. I contacted Amazon customer care and they refunded my money. This company seems to be a scam so I am very happy they did not come into my home.

For overall cleaning services, they did an okay job the first time. We keep a pretty clean house, so it isn't as if there is a ton to do outside the normal maintenance. They tout that they "touch everything in your house", not so. My shower stall was not cleaned very well and there was dust in places that I would not leave myself, especially if I owned a business. The service was for 2 hours worth of cleaning. The second time they came, they were about 8 hours late. Yes, I said 8. I guess because they didn't actually make it to my house until after 5 o'clock they didn't feel the need to clean the whole 2 hours. I made a complaint and they deny that this was the case, saying they don't clean houses after 5. I guess I made up that they came to my house after 5 and only stayed for about 30 minutes. I guess that explains the short service. Also, they are VERY, VERY unprofessional. I can't say enough about the way they handle themselves. I was a little caught off guard the first time (after they were 1.5 hours LATE!!!). Their conversation was less than desirable, their presentation was also less than desirable. I don't know that I even need to go into their lack of punctuality. Needless to say, both times we used their services, they had excuses as to why they were late (flat tire, family emergency, stolen computer and appointment keeper... you name it) Yes, there were multiple excuses because I tried to schedule them the 2nd time on multiple occasions after they totally failed to show up for an appointment. Needless to say, I DO NOT recommend this cleaning service. They have a long way to go to be anywhere near other professionals.