The Mad Hatter

After getting quotes from 7 different companies, and researching the reviews online, I finally settled on The Mad Hatter Inc to do the duct cleaning in my house in Vestavia Hills. I liked the reviews I read, and felt that their price was very fair. This company has Duct Cleaning as its primary job whereas some of the other companies do mainly AC/ Heating work, but do the Duct Cleaning as a side (and they quoted exorbitant price). Two nice gentlemen from the Mad Hatter showed up promptly at my Front Door at 8:40AM on Sept 20th. They were very polite. First they looked through each room and the location of the vent, and the garage where the Central AC/Furnace is located. They did a thorough job in cleaning each of the air ducts (both vents and inlets). As they were about to leave, I learnt that they were brothers, and their names were Terry Hill and Lee Hill. It turned out that Terry Hill is the owner of the Mad Hatter Inc company ! I am very pleased with the job they did, and recommend The Mad Hatter Inc company for Duct Cleaning wholeheartedly.

On time, neat, professional and very skilled. I was impressed and would recommend them to anyone.

Prompt response from Jackie at the office. They were actually able to get here a week earlier than originally scheduled. The servicemen were right on time as scheduled, explained the service, no mess. A + service.

They called ahead and arrived on time. They also gave me some advice in my gas log unit. Very helpful!

Quick and they never leave a mess. Always do a good job.

Very pleased all around. The office staff was very pleasant, communication was great, and the technicians arrived on time and did a great job. Also provided some good tips and pointed out some features if the fireplace we were not aware of.

They were outstanding from start to finish. They were very prompt and very professional. They did everything they were supposed to do. I am planning to use them again for an air duct cleaning.

It went very well! They got to my house before me, and they were already working on putting the mesh on the chimney cap! Took them about 15-20 minutes to install the canopy for my fireplace. Very professional, courteous, and respectful of my time!

Jackie in front office was courteous and professional, called me day before appointment with reminder. The two gentlemen who performed the service were obviously experienced. They were thorough, fast and friendly, answered all our questions.

The two gentlemen arrived on time and did a very thorough job. They were honest, very polite and pointed out several things to me that were very helpful. There were no "extra" charges - the price was exactly what I had been given on the phone when I set up the appointment. I was very satisfied with their work.

It went perfectly. I really liked them. They were wonderful and fast. I would use them again.

He was efficient, on time, and courteous. He removed a lot of debris from our chimney and was finished within 30 minutes.

Prompt, on time and very quick. Also cleaned up after the job was done. Was impressed with their services.

They are so honest!! The owner explained to me that they could not thoroughly clean my ducts because my major runs are behind the Sheetrock ceiling in the basement. Even though their system could not 100% clean my ducts, they did refer me to someone who had a different system and could thoroughly clean it. I really respect him for not just going ahead with the partial cleaning. I have used Mad Hatter before for my fireplaces and will definitely continue to use them in the future. It's rare that you have the opportunity to experience a company that has this kind of integrity. Kudos to them.

Arrived ahead of schedule. Worked quickly and efficiently. Slid fireplace insert back into position. Cleaned up work area. Suggested a product to prevent glazing and creosote build up.

We have used The Mad Hatter once before and were impressed. The first visit was around 5 years ago. They cleaned all the air duct vents in our 50+ year old house. They also checked our gas logs and Chimney. We ordered special reusable filters from them as well as a new chimney cap. VERY pleased with the purchases and their service! Since we have four indoor cats and an old home, we wanted to have the ducts cleaned again. Called and they were able to come the very next week - even offered an earlier appointment when they had a cancellation. Prompt, courteous, and efficient. We have been able to tell a difference in the air quality both times they have come. Many people wonder about the cost since there are those who advertise for much less money. Beware and read the reviews and find print on coupons, etc. What they don't tell you is that they use different equipment (not as effective) and then offer you the BETTER cleaning for more money OR they start adding on costs for "extras" that should be included in the cost to begin with! I can't explain the difference in the equipment but if you call Mad Hatter, I'm sure they will explain it to you. We will use them again without reservation!

The crew worked hard straight through. They were friendly and their work was clean, efficient and professionally done. These were two very nice fellows. They even played a little bit with our female Pembroke Welsh Corgi "Sugar".

On time and very professional.

They did a really good job and I was very pleased. They were able to come out quickly. Scheduling was good and the technician was very nice and explained everything. They were very thorough and explained what they had checked.

Two men arrived a few minutes before our scheduled time. They were very helpful and knowledgable. They arranged my gas logs properly (we didn't realize they have to be set in a certain manner), vacuumed out the fireplace, turned on the gas to the logs and turned on the pilot light. They tried to fix the remote for the logs, but it apparently needs replacing. The flue would not close, and they removed some sort of clamp that had been put on there to keep the flue in the open position. Why it was there, we have no idea; we've only been owned this house for a few months. They also gave me a quote for a new chimney cap. They were there almost an hour, and I feel they gave me my money's worth. I would definitely use them again.

Very thorough - answered all questions. Job took about 2 hours.

We had moved into a new house and had no idea when the air ducts, chimney or dryer vent had been cleaned. Technicians came out exactly when they siad they would be there. One of the gentlemen remembered cleaning the air ducts for the previous owner and let us know when it had been done and that it wasn't necessary to do it again. Really appreciated the honesty and saved us a lot of money by doing so. Turns out the clothes dryer vent was almost completely clogged. The dryer works so much better now that the vent is clean.

Very knowledgeable and checked everything out for us. Didn't require any repairs but was nice to know we were safe to use the fire.

Response was prompt. In fact men arrived 2 hr. before scheduled. Both very polite. Charge was as promised on phone. I trust they did the work and the price was fair. I didn't check.

The workers called ahead of time to verify the appointment. Showed up on time and went right to work; no slacking. They seemed genuinely interested in the job and wanted to get things right, even when I was their last call of the day on a Friday. The senior of the two guys noticed that the firebox was missing a piece. That spoke to his experience and familiarity with his job. The guys were approachable and answered all my questions; weren't uncomfortable with me looking over their shoulder as they worked. Good experience and worthy of return business.