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The Cleaning Authority - Birmingham

House Cleaning

About us

Our goal for each and every customer we serve is to provide the Best Quality clean with excellent Customer Service. Our Total Quality approach to daily operations makes us the benchmark in the residential cleaning business.

Business highlights

23 years of trusted experience

Services we offer

Weekly Cleaning, Bi-Weekly Cleaning, Monthly Cleaning, One Time Cleans, Move In/Move Out Clean, Green Cleaning, Apartment Cleanings, Detail-Clean Rotation System, House Cleaning/Residential Cleaning,

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.613 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
54%
4
8%
3
8%
2
8%
1
23%


Rating CategoryRating out of 5
quality
3.6
value
3.8
professionalism
3.7
responsiveness
3.8
punctuality
3.8
Showing 1-13 of 13 reviews

will C.
12/2024
1.0
house cleaning
  + -1 more
I couldn’t trust them. I found metal wire twisted into my bedsheet after they made the bed, which caused a tear that ruined the sheets. I don’t know if it was on purpose or not, but I still can’t imagine how it got there or where it even came from. They also flushed a rag down the toilet, and it has never worked the same. And lot of other little things, like finding my things moved from one end of the house to the other. Plus I cancelled my service over a month ago, and still haven’t gotten my key back.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0


Jason M.
07/2014
2.0
house cleaning
  + -1 more
We called to finally let them go tonight. We got home and the did not clean our bathroom and did not vacuum the bed room.. We just called the manager last week to tell him how unhappy we were. So we had high hopes this week and they did the worst job since we hired them. My friend that suggested we use them gave them up last month. They must have a major management problem. There is boo follow up from them at all.
Description of Work: We have used them for a few months and sometimes they gave good service. the last 3 cleans we had a different crew each time. The service had been progressively worse.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0

$79

Betty G.
06/2014
3.0
house cleaning
  + -1 more
unknown
Description of Work: House cleaning service. Some of the ladies were good, and some were not so good at the job. Never knew what time they would arrive or take when they were here. I can't recommend them.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
1.0

$119

JOHN N.
08/2013
5.0
house cleaning
  + -1 more
The two ladies did not clean the ceiling fans and they did not move furniture to clean behind and under those places, since I did not detail those instructions ahead of time.
Description of Work: They did a thorough cleaning on a surface level. The two women signed to clean completed the job in three hours it hour taking break. They worked hard and fast to get it done.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Joseph M.
06/2013
5.0
house cleaning
  + -1 more
They did a pretty good job.
Description of Work: They came every two weeks for a routine cleaning for about 2 years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

donna M.
07/2012
4.0
house cleaning
  + -1 more
They do a great job.They provide a list of what they're going to do each week so that you can evaluate their work specifically, and they meet my expectations.
Description of Work: They come every week and do general house cleaning around my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$104

Libbie T.
01/2012
5.0
house cleaning
  + -1 more
I started using them a year ago. They come out once a week. They do the best cleaning job than any other company that I have ever used. I spend about $80 every time they come out. They are really good and I will continue to use them.
Description of Work: I used The Cleaning Authority for housecleaning, a week ago. They clean my whole house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Efram P.
11/2011
1.0
house cleaning
  + -1 more
Update - notified the company that we were ending our reltionahip and asked for our key back. They said they would destroy it for us we asked for it to be returned they said they would after it was destroyed. That was almost two weeks ago, shameful behavior Progressivley deteriorating quality, mynwife is your standard clean the house before the cleaning folks come anyway, yet we continue to find find item sundone, small furniture pieces unmoved and accumulated dust/dirt is the usual place we would clean ifnwe did it on our own, rarely do we see the sma efolks and most recently we suspect these folks in the dissappearance small amount of cash we had kept behind a bread basket because my wife and I are perpetually looking for small bills for tooth fairy money for our kids. I plan to put the owner on notice that if no consistent improvement there done
Description of Work: General housecleaning

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$150

Marilyn P.
06/2011
5.0
house cleaning
  + -1 more
The girls do a great job. They get in, do what they came to do and get out. They are very thorough and even fold the end of the toilet paper in to a cute little point. When I come home, my house is sparkling!
Description of Work: They clean my house from top to bottom. They sweep, vacuum, mop, scrub, etc...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Joseph M.
02/2011
5.0
house cleaning
  + -1 more
I've been very pleased. The ladies are very nice. I've been home because when they first came I had knee surgery which is why I started it. They are very nice, very courteous. They do their work very efficiently. I am very well pleased with them.
Description of Work: They clean the house. Regular cleaning and they deep clean one area each time they come.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Harry H.
06/2010
1.0
house cleaning
  + -1 more
We have used Cleaning Authority for the past six months, once monthly for general cleaning. Today we were ROBBED by one of their cleaners of my wife's wedding band and engagement ring. Luckily one of us always comes home around lunch time after their morning cleaing to let out the dog and check on the house. My wife checked her jewelry and the rings were gone. The police were involved immediately and one of the rings recovered from the cleaner when they arrived back to the main office. Phil the manager never apoligized nor was sympathetic. We are still waiting to see if they recover the other ring or if it made it to a pawn shop.
Description of Work: Monthly house cleaning

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$100

Marilyn P.
12/2009
5.0
house cleaning
  + -1 more
They were good. They did what they said they would do. The house was clean and they were on time.
Description of Work: I used the Cleaning Authority for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

MARILYN B.
10/2006
5.0
house cleaning
  + -1 more
Excellent. They have an area of special emphasis every time, such as cleaning kitchen, range top, special attention to baseboards over a four time period of rotation, they give special emphasis to everything. I've been very pleased. I've called them to come back for specific concerns only three or four times in the 18 months, and each time they've done so promptly. In addition, we have never experienced any theft or concern about breakage.
Description of Work: For 18 months the Cleaning Authority has come every other week to clean my house. I have hardwood floors and high ceilings.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$84

    Contact information

    25 W Oxmoor Rd Ste 22, Birmingham, AL 35209

    birmingham.thecleaningauthority.com

    Service hours

    Monday:
    7:00 PM - 4:30 PM
    Tuesday:
    7:00 AM - 4:30 PM
    Wednesday:
    7:00 AM - 4:30 PM
    Thursday:
    7:00 AM - 4:30 PM
    Friday:
    7:00 AM - 4:30 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    The Cleaning Authority - Birmingham is currently rated 3.6 overall out of 5.

    Monday: 7:00 PM - 4:30 PM

    Tuesday: 7:00 AM - 4:30 PM

    Wednesday: 7:00 AM - 4:30 PM

    Thursday: 7:00 AM - 4:30 PM

    Friday: 7:00 AM - 4:30 PM

    The Cleaning Authority - Birmingham accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, The Cleaning Authority - Birmingham offers free project estimates.
    No, The Cleaning Authority - Birmingham does not offer eco-friendly accreditations.
    No, The Cleaning Authority - Birmingham does not offer a senior discount.
    No, The Cleaning Authority - Birmingham does not offer emergency services.
    Yes, The Cleaning Authority - Birmingham offers warranties.
    The Cleaning Authority - Birmingham offers the following services: Weekly Cleaning, Bi-Weekly Cleaning, Monthly Cleaning, One Time Cleans, Move In/Move Out Clean, Green Cleaning, Apartment Cleanings, Detail-Clean Rotation System, House Cleaning/Residential Cleaning,

    Contact information

    25 W Oxmoor Rd Ste 22, Birmingham, AL 35209

    birmingham.thecleaningauthority.com

    Service hours

    Monday:
    7:00 PM - 4:30 PM
    Tuesday:
    7:00 AM - 4:30 PM
    Wednesday:
    7:00 AM - 4:30 PM
    Thursday:
    7:00 AM - 4:30 PM
    Friday:
    7:00 AM - 4:30 PM