Southeastern Fireproofing & Insulation LLC

We hired this company to install R38 cellulose insulation and provide overall insulation for our attic space. The workers arrived on time and finished the work within a few hours. They were friendly and polite and did their job reasonably well. However, after they left, we checked the work and noticed that they did not install the correct amount of insulation. R38 is 10-11 inches of loose insulation. The measurements showed only 8 inches of insulation which qualifies as R30. We contacted the company and told them of the problem. They checked their records and agreed that they did not install the correct amount. They admitted that there must have been a mistake or miscommunication with the installers and promised to send the workers to finish the job. The initial job was performed on 8/12/2009 and we have called back repeatedly each month to get a status for when the job will be finished. Each time, they give us excuses and empty promises to finish the job. As of today's date 2/11/2010, it will have been 5 months since they performed the initial attic insulation and have yet to finish the job. They promised to come a week ago to finish, yet they never called back to setup an appointment. We have contacted a family attorney in hopes that this can be resolved soon.