Service Care Inc

Great effort to make repairs however, disappointed to find out parts for my model no longer made. So time for a new refrigerator. Ugh!

Was difficult to find the problem but Matt was patient and fixed the machine.

It didn't go at all. I requested a quote and was never contacted.

I was very impressed with knowledge of my technician, Brian. He fixed and cleaned the mechanics of our 15 year old SubZero frig/freezer and fixed our Maytag stackable dryer. Overall a very good experience with ServiceCare.

Excellent service from call to completion of repair

Great! Excellent service and on time! Couldn't ask for a better person than Brian. Plus, love the chance to check on line when to expect the service.

Perfect. Cliff the service tech was on time, called, neat, clean, and exacting in doing a great job.

Tech arrived timely; determined problem; left. Ordered parts; returned to install; fixed it Left me with instructions to let him know later in day-4-6 hours - of the temp in both refrig and freezer to ensure all was as it should be. He went the extra mile to get it right.

My dryer has stopped working (it's only 1.5 years old) and I had a tech come out to check it out ($140). The tech came to a conclusion that it was a hi limit thermostat. When the part came in (one week later) it took the tech three hours to take my dryer apart and put it back together. Once it was finally put back together he said he cannot turn it on until he calls the service line to make sure everything works. So the third time the tech came out he got everything back together and (surprise surprise) it did not work. The tech said he will have to order another piece. To make a long story short, I had to take off of work three times totaling about 5-6 hours of my time to tell me he doesn't know what is going on. I have been without a dryer for three weeks now and service care (who claims to provide the best service in and around Birmingham) still hasn't fixed anything. They charged me $140 to come out and still could not fix anything. When I have asked for a refund service care just gives me the "run around". I highly do not recommend this company for any types of repair.

The technician was professional, courteous and on time. Work was completed in a timely manner. We would recommend Service Care.

They were here about 10 minutes and said the drain pump was leaking and would cost $460 to replace! They charged us a full $89 service fee for this short visit. (I could see paying this much for a longer time to figure out what was wrong, but it seemed an excessive fee for only 10 minutes and not fixing anything) They asked to use our towels to clean up the water on the floor (maybe they were not prepared with their own towels?).

Scott was very prompt to come and check it. He found the problem right away. It was temp and heater/defrost switch. He ordered all 3 switches since the refrigerator is 20 years old. He returned a few days later when parts came in. I was very pleased that he did NOT try to price gouge me, saying that 1 of the parts was NOT needed which saved me $55.00..... I will definitely call on them again and I highly recommend them to others.

Excellent. These guys are competent and professional!

Excellent. Well done and professionaly.

I had used Service Care previously for a problem that was handled promptly and completely. Yesterday, Scott (technician) came out to work on the same machine for another problem. Scott was at our home off and on all day - until 8 p.m last night trying to fix it. The machine is 23 years old and the problem turned out to be due to failure of wiring that could not be obtained because of the age of the machine. Throughout all of the hours Scott was here, he was polite and did not get aggravated because everything he tried did not work (as I kind of did). He is one of the nicest workmen I've ever come across. Needless to say, I was not charged for any of the services tried yesterday.

Scott was excellent. We have used ServiceCare for 5 years and consider them reliable and professional. They are our go-to for appliance service as Realtors and also for our own home.

This company was recommended by Frigidaire for warranty work on our dishwasher. They did a great job of getting our broken dishwasher fixed within about a week, just in time for Christmas.

They sent their "ice maker " specialist who came over , checked it and determined that it needed a certain switch. He ordered the switch and came back in three days and put it in. While there he also rerouted the drain line so it works better. This guy really knows icemakers. I had it worked on last year by "another" repair company. They took it back to their warehouse and kept it a month.

Jordan called KitchenAid service to get advice for the problem. KitchenAid service walked him through the process of disassembling the drawers from the dishwasher to locate the problem. He discovered that the drawer doors were not closing properly and that the motors to close the drawer doors need to be replaced. This was the cause for water leaking out of the drawers and activating the flood switch. He gave us an estimate of the repair cost and reassembled the drawers of the dishwasher.

The service went great, but we were shocked at the cost. I had asked for an estimate, but he brought the part and was able to do the service while here. I forgot to ask again how much it would be. I had been told the call was $85 and that would be applied to the repair cost. It did take him quite a while to get to the part he had to replace, but we paid about half of the cost of a new dishwasher just to have the door not swing down too fast. I guess if the dishwasher weren't working well, I would not have been so shocked, but for the door hinge pulley - I was very disappointed it was so expensive. I might have waited if I had known it would be that much.

He did everything necessary and in a professional manner.

Communication with the office was easy. The technician communicated about the time of his arrival. He was very friendly and calibrated our oven so that the actual temperature is closer to what it is supposed to be. I wish such a service were available for a smaller price, though I assume the majority of appliance repair companies would be comparable.

Great response; very honest and reasonable. Did everything they said they would. Offered some great tips on washer maintenance too. Hopefully no more appliances will conk out, but if so, I'm calling them!

I called on Tuesday to schedule an appointment to have the in-door ice dispenser repaired on my refrigerator I was surprised - and delighted - when they said someone could be here the next day. The repairman called before coming and arrived exactly at the time he said he would be here. He was very polite, professional, courteous and knowledgeable. He told me what it would take to repair it and called to secure the parts kit that I needed. He came back a short time later, installed the kit and now the icemaker is working better than it ever has, even when the refrigerator was brand new! If I ever have another appliance that needs service, I will definitely call them again!

Responded to urgent request. Professional, quality service