Ontime Service - Electrical, Heating & Cooling, & Plumbing

Electrical, Lighting, Ceiling Fans,

About us

We specialize in home electrical, plumbing, heating & cooling and major appliance service and repair. We provide up front, guaranteed pricing on every job. If our technician ever smokes, swears or leaves any mess in your home the service is free! And you always get our OnTime guaranty - Service OnTime or we pay YOU 59!. We have earned Angie's List Super Service Awards for 2009, 2010, 2011, 2012, 2013, 2014, 2016, 2017, 2018 & 2020.. We are members of the BBB with an A+ rating. We have been locally owned and operated since 1975. Our service area includes most of Jefferson, Shelby, Baldwin & Mobile counties. For more information please check our website, www.ontime59.com.

Business highlights

49 years of trusted experience
Emergency Services Offered

Services we offer

Our services include all home electrical service, repair & installation as well as service, plumbing repair, service, & installation. Repair and replacement of all types of heating and cooling equipment. We also provide annual maintenance of your heating & cooling system. We repair all makes and models of major home appliances like, washers, dryers, dishwashers, cook tops, ovens, ranges, microwaves, refrigerators and freezers.

Services we don't offer

We do not provide the following - Commercial plumbing service, commercial fire alarm systems, security systems or large commercial HVAC systems.

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.7162 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
6%
3
6%
2
1%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.1
professionalism
4.8
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 1-25 of 162 reviews

Joe W.
08/2024
5.0
heating & air conditioning/hvac
  + -1 more
OnTime is good as always. They always do a great job.
Description of Work: Replaced the fan on the outside unit that was no longer working

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Gregory S.
07/2024
5.0
electrician
  + -1 more
Everything went great. They were very professional.
Description of Work: Outlets and switch had to be fixed

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Stacey J.
06/2024
5.0
electrician
  + -1 more
Great Work! Ken Stone came out to give me an estimate and ended up giving me some really great suggestions for alternatives for my budget. He is very knowledgeable, understanding, and patient to hear out the customer. I am very pleased!
Description of Work: Estimate for electrical panel outside.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Amy M.
12/2023
5.0
electrician
  + -1 more
Did a great job. Assessed everything I needed and installed fixture that day.
Description of Work: Install new light fixture. Assess other electrical issues.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Kerbe F.
10/2023
5.0
electrician
  + -1 more
Ken and Tyler were absolutely awesome. They were very professional and on time. I would definitely recommend and use them again.
Description of Work: Outlets installed, rewiring, and Ceiling fan hookups

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,900

DeAnnea C.
11/2020
1.0
plumbing, water heater repair
  + 0 more
This is the worse service I have ever received being a prime member of any company. 1st issue of concern is when the technician, Brandon Moore, came out to inspect my water tank and stated that the issue was due to my water tank being 2006 (50Gal-Rheem82v52-2) and was past it's prime. The technician (I call him that with the most sarcastic sound as possible) stated that my price, as a prime member, for a water tank was $1705 for 8year and $2142 for a 12 year. I've since priced the water tanks and could have gotten a much but good quality for $399. Brandon stated that as a prime member he quoted me the cheapest rate possible. He didn't include any time of installation fee or parts for the water heater but the full amount needed. 2nd issue of concern was that as a prime member, I am allotted 1 free tune up on electrical and plumbing yearly. I requested Brandon Moore perform a tune up on my water tank to see if it would fix the issue but was discouraged because he stated he would have to drain the water tank (getting rid of all calcium deposits) as well as replace the electrical panel and due to the age of my water tank a tune up would have no effect on my water tank producing hot water. Brandon Moore advised that I should get another water tank. I contacted my brother, who is neither a plumber nor an electrician, to advise that I still did not have hot water after the technicians left. My brother inspected my hot water tank and advised that the electrical panel looks like it went out. I went to Home Depot and paid $28.98 for at Rheems Electric WH repair kit (4500W/24OV+Thermo). My brother replaced the electrical panel and once he flips the fuse at my fuse box, my tank immediately started to heat up. 3rd issue of concern is when I contacted the company the next day to inquire about a receipt for my credit card payment; I was advised that they do not send receipts until the invoice is paid in full. I instructed Taylor, the rep I spoke with that I paid the invoice in full with a credit card and not a debit card before the technicians left therefore I needed my payment confirmation receipt. I verified my email address and waited for my receipt. My work order and invoice was processed 11/18/2020 but as of today 11/22/2020, I've yet to get a receipt or any email advising of the order from 11/18/2020. I have since verified that the credit card payment processed successfully. I'm am very upset, frustrated and sad that I was taken advantage of and lied to by this company who I was advised was reputable. The technician verified that I live alone therefore he knew that there was not a male around that could vouch for the misinformation I was given. I've paid for my plan as well as paid for service that I DID NOT RECEIVE. The technician knew that I didn't have hot water when he left my home and fully thought I would call them the next day to pay for a brand new water tank. He neither wanted to help me nor do I feel he cared that I was both paying for and quoted prices he KNEW were way more than the standard rates. I was also advised that my water was showing a leak so they did fix my commode. The price for changing the tube coming out the wall you wonder, well that cost me $261. I was advised that I would have a rebuilt commode, but all they did was change the tubes. Yes, I agree.... Yikes. Would I recommend this company, NO I WILL NOT!! As an African American female, I feel that this company was not looking out for my best interest. If you are a single female, don’t use this company because they will likely take advantage of you.
Description of Work: Water heating issues

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
5.0

$499

Amanda S.
06/2020
1.0
plumbing, air duct cleaning
  + 0 more
I recently had someone plumbing issues and called On-Time Service. Their Google reviews were good and they were able to come out sooner than anyone else. BIG MISTAKE. I needed my water pressure regulator replaced. The original quote was $1200!!! I told the technician there was no way I could afford that. He immediately dropped the price down to around $800. Not knowing any better and having no knowledge about cost of parts I agreed to pay it. I had an uneasy feeling about it after and contacted a local plumber for a quote. He quoted me at around $300. I have also spoken to several other people who have recently had their regulators replaced and they all paid around $300 as well. This company will completely screw you if you don’t know any better. Stay away!!
Description of Work: Water Pressure Regulator Replacement

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Michael S.
04/2020
5.0
electrician, lighting
  + 0 more
Very good. No surprises. Michael was very professional, and explained everything he was going to do, and then did it. Great experience.
Description of Work: Outdoor flood lights replaced

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Nathaniel D.
11/2019
5.0
electrician, ceiling fans
  + 0 more
The work went very well. They Service Techs were on time, courteous and very efficient. Thank you
Description of Work: Ceiling Fan(s) Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ken S.
09/2019
5.0
electrician, ceiling fans
  + 0 more
Fan needed to be replaced. Put off for now- might do next spring.
Description of Work: Check ceiling fan

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Shauna W.
09/2019
5.0
heating & air conditioning/hvac
  + -1 more
Works great now. No leaks. And came out twice on this holiday weekend! (We also had ceiling damage from this leak so it was an emergency!)
Description of Work: Replacement of a/c leaking drain pipe and resolve stoppage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$177.95

Anissa H.
08/2019
5.0
electrician, ceiling fans
  + 0 more
Ceiling fan was installed quickly and efficiently!
Description of Work: Ceiling Fan Installation

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$174

Jonathan B.
10/2018
3.0
electrician
  + -1 more
Just wanted everyone to know - they charge you a $79 "dispatch fee" just to come out - and my home is 5 minutes from their office. That is NOT applied as a credit to any work you have done. I wouldn't mind paying it if they came out and I did not use them for the repair - I understand they don't want people to waste their time. However, if I do hire them, then that fee should be waived or credited toward the work - that is what most legitimate companies do. Would recommend hiring someone else.
Description of Work: Have 2 light switches not working - not getting needed power
Rating CategoryRating out of 5

Response from Ontime Service - Electrical, Heating & Cooling, & Plumbing
Thank you for your feedback. Customer Service is very important to us. I just wanted to make sure you understand our dispatch fee is what covers the visual inspection and as many estimates as you would like along with straight forward pricing before any work is started, and if you prefer to have the work done a different day, there is no additional service fee to come back and do any work that's already been quoted. We hope you were able to find someone that met your needs, if not we would still love to take care of the work for you. Please let us know if we can be of any assistance. Thank you, have a blessed day!

Molly M.
09/2018
5.0
electrician
  + -1 more
They did a great job installing a new electrical panel and grounded our outlets in the home.
Description of Work: Switching to new electrical panel and outlet grounding

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

doris B.
09/2018
5.0
electrician
  + -1 more
Art was on time and he traced the problem and faults in the electrical system repaired.
Description of Work: burnt wall sockets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

MV H.
07/2018
5.0
electrician
  + -1 more
On Time communication was punctual and professional. Dennis & Corey were professional and explained each part of repair.
Description of Work: Needed GFI and breaker(s) replaced after lightning strike. They additionally found some faulty wiring in breaker panel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Sally M.
05/2018
5.0
electrician, heating & air conditioning/hvac
  + 0 more
Their service guys identified cost effective solutions to the HVAC systems issues and the knowledge and tube wiring in the attic (which prevented the addition of insulation in the attic).
Description of Work: Rewiring and, separately, AC system replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Valerie B.
05/2018
5.0
electrician
  + -1 more
I was extremely pleased with Ontime Service. I received an advance email letting me know who would be coming to my home, with a picture I believe, and Sam introduced himself upon arrival. I liked that I could schedule an exact time for service and Sam was on time. They have a fixed pricing structure, so you pay for service, not time. Sam was very thorough and careful to protect his work area, and even helped me move my table back in place, which was thoughtful. I would definitely use Ontime Service again for my electrical or plumbing needs.
Description of Work: Two chandeliers hung

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Chris M.
02/2018
5.0
electrician
  + -1 more
The other comment I will make is that they use a 4 hour "window" for their arrival and when it's 10 to 2 that pretty much blows your whole day!!
Description of Work: The staff is very professional & knowledgeable. However, in my opinion, way too expensive. Usually you don't have to pay for a house call if you end up using & 0paying for the service but the $79 was ON TOP of the very enormous service charge. Also, what they repaired kept tripping & they had to return 3 more times to get it right! (no charge)

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$1,150

thuan T.
01/2018
5.0
electrician, plumbing
  + 0 more
WONDERFUL, PROFESSIONAL AND FANTASTIC!!!
Description of Work: I used Ontime Service Electrical & Plumbing on 2 different occasions. The first time was for an electrical problem. ( light bulb fused and I was unable to unscrew and separate the fixture from the metal covering.) The electrician, Sam, after some difficulty finally was able to separate the pieces and then replaced the fused bulb. He did a great job. I mentioned to Sam that one of my toilets recently had been acting up: -- that I hear the toilet partially self flushing and seeing water dripping down the toilet bowl. Sam stated that his company provided plumbing services. He made a call to his office after I requested for assistance. The next day, 2 plumbers showed up: Tim Williams and John Fullerton. They both were very friendly, pleasant and professional at their job. They replaced my flapper, fill valve and supply line. They took the time to find the correct size and fit for the flapper. Now the toilet flushes well and there is no leakage. They cleaned after the repair and did not leave a mess. Tim also checked my water pressure for the house. The gauge showed a high level. Tim stated that I needed to have the pressure corrected. He stated that my current pressure reducing valve (PRV) is over 15 yrs and needed to be replaced. We negotiated and finally agreed to a reasonable price. The PRV was replaced and water pressure re-tested. The gauge showed a normal water pressure. I am very happy and satisfied with the work done. Tim and John both did a wonderful job!! I will definitely use Ontime Service again. I will also recommend this company to my friends. I

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jennifer D.
10/2017
5.0
electrician
  + -1 more
We called first thing in the morning because our refrigerator had turned off due to problems with our electrical panel. They worked us in and showed up within the hour to fix the problems. Extremely professional, kind, and knowledgeable. Will definitely use them again in the future for any electrical, a/c, or plumbing needs.
Description of Work: We were having issues with our electrical panel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Todd L.
09/2017
5.0
electrician
  + -1 more
He arrived timely and was very professional. The issue was never completely identified but he checked all outlets in the master bedroom and made some adjustments as necessary. The breaker has not gone out since his visit. The cost was a little higher than I thought, but the promptness and professionalism was worth it for this visit.
Description of Work: The circuit breaker was continually going out in the master bedroom so we wanted someone to come and check the circuit box. We used Angie's List to find an electrician and Ontime was highly reviewed so we contacted them. They responded within the day and the technician came out in less than 2 days.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Raymond L.
05/2017
5.0
electrician
  + -1 more
Scheduling was immediate and polite. Electrician arrived on time. Knowledgeable and efficient. Found problem, repaired and did safety inspection. Jacob was a gentleman and provided great service. Would hire again and highly recommend.
Description of Work: Breaker kept flipping off. Needed analysis and repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

TRACEY B.
04/2017
5.0
electrician, heating & air conditioning/hvac, lighting, ceiling fans
  + 2 more
OnTime Service always send very professional, courteous and timely technicians every time they visit our home. The work is always excellent.
Description of Work: I use OnTime Service for heating and cooling as well as electrical work. I am on their monthly service plan and get a tuneup for heating and cooling twice per year, and an electrical inspection also. I have also used their service for the installation of many electrical fixtures and fans.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

TRACEY B.
04/2017
5.0
electrician, heating & air conditioning/hvac, lighting
  + 1 more
I have always been pleased with the work they do, as electricians and in the heating and cooling area. I don't call anyone else.
Description of Work: I use On-Time Service for electrical and heating and air-conditioning on a regular basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

2668 Old Rocky Ridge Rd, Birmingham, AL 35216

http://www.ontime59.com

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 PM - 6:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
3627
Trade License Locale
AL
Trade License Authority
Alabama Electrical Contractors Board
Trade License Expiration
03/30/2023
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Electrical,
Lighting,
Ceiling Fans,
Heating and Air Conditioning,
Plumbing,
Landscaping - Lighting,
Electronic Gadget Repair,
Phone Wiring,
Air Duct Cleaning,
Water Heaters,
Generator,
Home Automation

FAQ

Ontime Service - Electrical, Heating & Cooling, & Plumbing is currently rated 4.7 overall out of 5.

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 PM - 6:00 PM

Ontime Service - Electrical, Heating & Cooling, & Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Ontime Service - Electrical, Heating & Cooling, & Plumbing does not offer free project estimates.
No, Ontime Service - Electrical, Heating & Cooling, & Plumbing does not offer eco-friendly accreditations.
Yes, Ontime Service - Electrical, Heating & Cooling, & Plumbing offers a 5% senior discount.
Yes, Ontime Service - Electrical, Heating & Cooling, & Plumbing offers emergency services.
Yes, Ontime Service - Electrical, Heating & Cooling, & Plumbing offers warranties.
Ontime Service - Electrical, Heating & Cooling, & Plumbing offers the following services: Our services include all home electrical service, repair & installation as well as service, plumbing repair, service, & installation. Repair and replacement of all types of heating and cooling equipment. We also provide annual maintenance of your heating & cooling system. We repair all makes and models of major home appliances like, washers, dryers, dishwashers, cook tops, ovens, ranges, microwaves, refrigerators and freezers.
We do not provide the following - Commercial plumbing service, commercial fire alarm systems, security systems or large commercial HVAC systems.

Contact information

2668 Old Rocky Ridge Rd, Birmingham, AL 35216

http://www.ontime59.com

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 PM - 6:00 PM