Ontime Service - Electrical, Heating & Cooling, & Plumbing

OnTime is good as always. They always do a great job.

Everything went great. They were very professional.

Great Work! Ken Stone came out to give me an estimate and ended up giving me some really great suggestions for alternatives for my budget. He is very knowledgeable, understanding, and patient to hear out the customer. I am very pleased!

Did a great job. Assessed everything I needed and installed fixture that day.

Ken and Tyler were absolutely awesome. They were very professional and on time. I would definitely recommend and use them again.

This is the worse service I have ever received being a prime member of any company. 1st issue of concern is when the technician, Brandon Moore, came out to inspect my water tank and stated that the issue was due to my water tank being 2006 (50Gal-Rheem82v52-2) and was past it's prime. The technician (I call him that with the most sarcastic sound as possible) stated that my price, as a prime member, for a water tank was $1705 for 8year and $2142 for a 12 year. I've since priced the water tanks and could have gotten a much but good quality for $399. Brandon stated that as a prime member he quoted me the cheapest rate possible. He didn't include any time of installation fee or parts for the water heater but the full amount needed. 2nd issue of concern was that as a prime member, I am allotted 1 free tune up on electrical and plumbing yearly. I requested Brandon Moore perform a tune up on my water tank to see if it would fix the issue but was discouraged because he stated he would have to drain the water tank (getting rid of all calcium deposits) as well as replace the electrical panel and due to the age of my water tank a tune up would have no effect on my water tank producing hot water. Brandon Moore advised that I should get another water tank. I contacted my brother, who is neither a plumber nor an electrician, to advise that I still did not have hot water after the technicians left. My brother inspected my hot water tank and advised that the electrical panel looks like it went out. I went to Home Depot and paid $28.98 for at Rheems Electric WH repair kit (4500W/24OV+Thermo). My brother replaced the electrical panel and once he flips the fuse at my fuse box, my tank immediately started to heat up. 3rd issue of concern is when I contacted the company the next day to inquire about a receipt for my credit card payment; I was advised that they do not send receipts until the invoice is paid in full. I instructed Taylor, the rep I spoke with that I paid the invoice in full with a credit card and not a debit card before the technicians left therefore I needed my payment confirmation receipt. I verified my email address and waited for my receipt. My work order and invoice was processed 11/18/2020 but as of today 11/22/2020, I've yet to get a receipt or any email advising of the order from 11/18/2020. I have since verified that the credit card payment processed successfully. I'm am very upset, frustrated and sad that I was taken advantage of and lied to by this company who I was advised was reputable. The technician verified that I live alone therefore he knew that there was not a male around that could vouch for the misinformation I was given. I've paid for my plan as well as paid for service that I DID NOT RECEIVE. The technician knew that I didn't have hot water when he left my home and fully thought I would call them the next day to pay for a brand new water tank. He neither wanted to help me nor do I feel he cared that I was both paying for and quoted prices he KNEW were way more than the standard rates. I was also advised that my water was showing a leak so they did fix my commode. The price for changing the tube coming out the wall you wonder, well that cost me $261. I was advised that I would have a rebuilt commode, but all they did was change the tubes. Yes, I agree.... Yikes. Would I recommend this company, NO I WILL NOT!! As an African American female, I feel that this company was not looking out for my best interest. If you are a single female, don’t use this company because they will likely take advantage of you.

I recently had someone plumbing issues and called On-Time Service. Their Google reviews were good and they were able to come out sooner than anyone else. BIG MISTAKE. I needed my water pressure regulator replaced. The original quote was $1200!!! I told the technician there was no way I could afford that. He immediately dropped the price down to around $800. Not knowing any better and having no knowledge about cost of parts I agreed to pay it. I had an uneasy feeling about it after and contacted a local plumber for a quote. He quoted me at around $300. I have also spoken to several other people who have recently had their regulators replaced and they all paid around $300 as well. This company will completely screw you if you don’t know any better. Stay away!!

Very good. No surprises. Michael was very professional, and explained everything he was going to do, and then did it. Great experience.

The work went very well. They Service Techs were on time, courteous and very efficient. Thank you

Fan needed to be replaced. Put off for now- might do next spring.

Works great now. No leaks. And came out twice on this holiday weekend! (We also had ceiling damage from this leak so it was an emergency!)

Ceiling fan was installed quickly and efficiently!

Just wanted everyone to know - they charge you a $79 "dispatch fee" just to come out - and my home is 5 minutes from their office. That is NOT applied as a credit to any work you have done. I wouldn't mind paying it if they came out and I did not use them for the repair - I understand they don't want people to waste their time. However, if I do hire them, then that fee should be waived or credited toward the work - that is what most legitimate companies do. Would recommend hiring someone else.

They did a great job installing a new electrical panel and grounded our outlets in the home.

Art was on time and he traced the problem and faults in the electrical system repaired.

On Time communication was punctual and professional. Dennis & Corey were professional and explained each part of repair.

Their service guys identified cost effective solutions to the HVAC systems issues and the knowledge and tube wiring in the attic (which prevented the addition of insulation in the attic).

I was extremely pleased with Ontime Service. I received an advance email letting me know who would be coming to my home, with a picture I believe, and Sam introduced himself upon arrival. I liked that I could schedule an exact time for service and Sam was on time. They have a fixed pricing structure, so you pay for service, not time. Sam was very thorough and careful to protect his work area, and even helped me move my table back in place, which was thoughtful. I would definitely use Ontime Service again for my electrical or plumbing needs.

The other comment I will make is that they use a 4 hour "window" for their arrival and when it's 10 to 2 that pretty much blows your whole day!!

WONDERFUL, PROFESSIONAL AND FANTASTIC!!!

We called first thing in the morning because our refrigerator had turned off due to problems with our electrical panel. They worked us in and showed up within the hour to fix the problems. Extremely professional, kind, and knowledgeable. Will definitely use them again in the future for any electrical, a/c, or plumbing needs.

He arrived timely and was very professional. The issue was never completely identified but he checked all outlets in the master bedroom and made some adjustments as necessary. The breaker has not gone out since his visit. The cost was a little higher than I thought, but the promptness and professionalism was worth it for this visit.

Scheduling was immediate and polite. Electrician arrived on time. Knowledgeable and efficient. Found problem, repaired and did safety inspection. Jacob was a gentleman and provided great service. Would hire again and highly recommend.

OnTime Service always send very professional, courteous and timely technicians every time they visit our home. The work is always excellent.

I have always been pleased with the work they do, as electricians and in the heating and cooling area. I don't call anyone else.