Ontime Service - Electrical, Heating & Cooling, & Plumbing

4.7(
162
)

Electrical, Lighting, Ceiling Fans,

... +10 more

About us

We specialize in home electrical, plumbing, heating & cooling and major appliance service and repair. We provide up front, guaranteed pricing on every job. If our technician ever smokes, swears or leaves any mess in your home the service is free! And you always get our OnTime guaranty - Service OnTime or we pay YOU 59!. We have earned Angie's List Super Service Awards for 2009, 2010, 2011, 2012, 2013, 2014, 2016, 2017, 2018 & 2020.. We are members of the BBB with an A+ rating. We have been locally owned and operated since 1975. Our service area includes most of Jefferson, Shelby, Baldwin & Mobile counties. For more information please check our website, www.ontime59.com.

Business highlights

49 years of trusted experience
Emergency Services Offered

Services we offer

Our services include all home electrical service, repair & installation as well as service, plumbing repair, service, & installation. Repair and replacement of all types of heating and cooling equipment. We also provide annual maintenance of your heating & cooling system. We repair all makes and models of major home appliances like, washers, dryers, dishwashers, cook tops, ovens, ranges, microwaves, refrigerators and freezers.

Services we don't offer

We do not provide the following - Commercial plumbing service, commercial fire alarm systems, security systems or large commercial HVAC systems.

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.7162 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
6%
3
6%
2
1%
1
4%
Rating CategoryRating out of 5
quality
4.8
value
4.1
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Write a review

Filter reviews by category

Showing 151-162 of 162 reviews
Stephen M.
06/2014
5.0
electrician
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Arthur C.
06/2014
5.0
electrician
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ronald H.
05/2014
5.0
electrician
  + -1 more
unknown
Description of Work: They performed electrical work for my new gas stove.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Anne S.
03/2014
5.0
electrician
  + -1 more
I would recommend them to anyone.
Description of Work: We have used them more than one time for minor electrical repairs and have been very pleased with the service and the technician.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Theodore B.
02/2014
5.0
electrician
  + -1 more
It went very well.
Description of Work: Replaced light fixture that I provided.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$126
Ashley L.
11/2013
5.0
electrician
  + -1 more
Repaired dead outlets. Great job.
Description of Work: I used Adkins Ontime Electric
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
diann W.
07/2013
3.0
electrician
  + -1 more
Great work , excessive pricing.
Description of Work: Great work , excessive pricing
Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Christopher K.
07/2013
5.0
electrician
  + -1 more
unknown
Description of Work: Service pro was very knowledgeable and took time to go through all questions write up pricing and make suggestions. Very clean and would hire again if not for price. The services are extremely pricey for the amount of time and labor involved. Will likely find another electrician before the next project.
Rating CategoryRating out of 5
Yes, I recommend this pro
Patricia D.
01/2013
1.0
electrician
  + -1 more
y w
Description of Work: I called Atkins Electric and explained that my water heater was not working. The receptionist knew exactly what I needed and said someone would be out to fix it. Well, the man arrived on time and said "We don;t fix water heaters." I responded with "Well, what are you doing here then?" All he did was check the fuse box which I had already done and then gave me a bill for the 139.00. I called the company approximately 5 times and was told they wouldl fix the problem. It is over a month and I have no "fix" and they won't return my calls not. I had to call another company to fix the water heater. All the receptionist had to say was we don't fix water heaters and that would have been that. I will never call them again. They won't respond to my calls.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0
$139
Response from Ontime Service - Electrical, Heating & Cooling, & Plumbing
Thank you for your review of our service. I was not aware of this problem so I am glad you brought it to my attention. I did some research on this and could not find a record of five phone calls related to this issue. I also looked back at the original work order. The information we had was "the homeowner was taking the faceplate off of the water heater it sparked and kicked off the electricity and tripped the breaker." It is very difficult for our customer service representatives to know if a situation like this is actually an electrical problem or a problem within the unit. Based on the description we assumed it was an electrical problem and we should not have made that assumption. We have a written 100% satisfaction guarantee on everything we do. I'm not sure weather or not you have requested a refund but I will refund all of your money anyway. We never collect any payment up front so if you were unhappy at the time of the service the technician never should have accepted your payment. According to our records the charge was 113.00 which I will mail to you today. Please feel free to call me directly at 369-5652 if you would like to discuss this further. Thanks again for bring this to my attention. Kerry Adkins, President
john B.
01/2013
5.0
electrician
  + -1 more
n/a
Description of Work: good, as usual
Rating CategoryRating out of 5
Yes, I recommend this pro
$190
chad W.
11/2012
5.0
electrician
  + -1 more
unknown
Description of Work: I had a new garage wired by them and they did a great job great to work with.
Rating CategoryRating out of 5
Yes, I recommend this pro
Lillian H.
07/2011
5.0
electrician, lighting
  + 0 more
Overall, it was great!
Description of Work: They put in recessed lighting for me.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro

Contact information

2668 Old Rocky Ridge Rd, Birmingham, AL 35216

http://www.ontime59.com

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 PM - 6:00 PM

Licensing

Bonded
Insured
Licensed*

Trade License Number
3627
Trade License Locale
AL
Trade License Authority
Alabama Electrical Contractors Board
Trade License Expiration
03/30/2023
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Electrical,
Lighting,
Ceiling Fans,
Heating and Air Conditioning,
Plumbing,
Landscaping - Lighting,
Electronic Gadget Repair,
Phone Wiring,
Air Duct Cleaning,
Water Heaters,
Generator,
Home Automation

FAQ

Ontime Service - Electrical, Heating & Cooling, & Plumbing is currently rated 4.7 overall out of 5.

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 PM - 6:00 PM

Ontime Service - Electrical, Heating & Cooling, & Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Ontime Service - Electrical, Heating & Cooling, & Plumbing does not offer free project estimates.
No, Ontime Service - Electrical, Heating & Cooling, & Plumbing does not offer eco-friendly accreditations.
Yes, Ontime Service - Electrical, Heating & Cooling, & Plumbing offers a 5% senior discount.
Yes, Ontime Service - Electrical, Heating & Cooling, & Plumbing offers emergency services.
Yes, Ontime Service - Electrical, Heating & Cooling, & Plumbing offers warranties.
Ontime Service - Electrical, Heating & Cooling, & Plumbing offers the following services: Our services include all home electrical service, repair & installation as well as service, plumbing repair, service, & installation. Repair and replacement of all types of heating and cooling equipment. We also provide annual maintenance of your heating & cooling system. We repair all makes and models of major home appliances like, washers, dryers, dishwashers, cook tops, ovens, ranges, microwaves, refrigerators and freezers.
We do not provide the following - Commercial plumbing service, commercial fire alarm systems, security systems or large commercial HVAC systems.

Contact information

2668 Old Rocky Ridge Rd, Birmingham, AL 35216

http://www.ontime59.com

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 PM - 6:00 PM