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3.89 Reviews
Showing 1-9 of 9 reviews
Sharon H.
06/2014
carpet installation
 + -1 moreAt the time of this writing, the job complete, but my sink is still leaking. I called two weeks ago for the plumber to come back. But he has yet to show up.
Description of Work: I bought all my materials from Lowe's and tried to work with their subcontractors for installation. But they had so many restrictions, that I had to hire other subcontractors to do the work. They do not work on walls, so could not install my shower tile. They also were unwilling to do the demo needed on the walls for the job to be done right. They do not do any structural work, so were unwilling to replace my badly damaged subfloor. The subcontractor who was going to lay the floor delayed me several times, stating he could not even schedule the work until all the materials were in. We were only missing a marble threshold piece, which I later found out, I did not request, and that did not even match my tile. I finally got so aggravated, I cancelled the installation of my tile with them, and hired my own subcontractor. The only things good about the experience with Lowe's was they did extend my credit limit to cover the costs of this project, the salesperson, Chika, was knowledgeable and friendly, and the salesman in building supply department was also knowledgeable and helpful. The plumbing contractor who installed my vanity, scratched the mirror during installation, and the plumbing underneath the sink, began leaking after only a week. Woud I use them again, definitely not, for a remodeling project.
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$3,700
Anna J.
06/2012
carpet installation
 + -1 moreI purchased new carpet for a small bedroom in my condo 2 years ago at Lowe's. The carpet itself has held up fine and stains are easily cleaned, BUT within months of installation the carpet was pickering and fraying at the bathroom door. Now, two years out I have MAJOR rises in the carpet that cannot be smoothed out. I have had several people tell me that this is due to poor installation and I would like to warn others against this. As a single, female, home-owner I am often wary of being overcharged on services to my home and I am never really sure who I can trust to do a job correctly. When i was looking at new flooring, I chose Lowe's b/c of the many positive experiences I have had with their products and in-store customer service. I am a huge fan of Lowe's, but I wish that I had not used them for my carpet installation. Lowe's contacts a plethora of individuals for jobs like this, so I don't actually know which crew I got. I'm sure that some crews are better than others, but mine did an awful job and now I have to have the choice of paying a professional a few hundred dollars to fix the problem, living with it, or replacing the carpet all together. When I do replace the carpet I will be using a different company for sure.
Description of Work: Carpet installation
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$600
JANE J.
05/2012
appliance sales
 + -1 moreI really liked the service person that came and installed the dish washers for me. He was a super and exceptionally nice delivery person and installer who did a clean job. He explained everything I needed to know. He taught me some tricks on how to make it last longer. He was so friendly and went out of his way to do a good job and be helpful. He really stood out in my mind.
Description of Work: I used Lowes to buy and install two dish washers.
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Yes, I recommend this pro
$1,000
Anita C.
12/2011
appliance sales
 + -1 moreWe purchased a new gas stove when ours went out on Thanksgiving. The Lowe's appliance department set up an appointment time for the installation, using a company that contracts with them. The installer showed up on time. He was courteous, friendly, and professional. He completed the installation quickly and instructed us on how to use the range. Everything about the experience was good.
Description of Work: Purchase & installation of gas range
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Yes, I recommend this pro
$696
John M.
03/2008
carpet installation, hardwood floor
 + 0 moreI've even recommended them to people. It was a convenient one stop shop. We picked out what we wanted and they lined up the people to do the work. We only had to pay them.
Description of Work: They replaced our downstairs with hardwood floor and put new carpet upstairs.
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Yes, I recommend this pro
$3,800
JEFF I.
02/2008
carpet installation, flooring contractor, home improvement stores
 + 1 moreLowe's sub-contractor for installation is where the problems were. The sub-contractors arrived on time and worked a full-day on install on a Friday morning. Worker committed to returning Saturday morning to finish the job and never showed nor called. Worker did not return again till Tuesday morning to finish and did a horrible job of clean-up. Left carpet shreds downstairs and upstairs where he was cutting. Left dresser he moved by the front door. Owner offered to come back again but was ready to move on and clean up on my own. Lowe's was gracious to remove the installation fee from the project for all of the problems. I would recommend Lowe's again, not the sub-contractor.
Description of Work: Carpet removal and installation of new in three bedrooms and hallway.
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$2,100
SCOTT O.
04/2007
doors, home improvement stores
 + 0 moreThe door took 3 weeks to come in and then another week before the installer could come put it in. Upon arrival to install it, Installer discovered a bent piece of hardware and was forced to postpone install until replacement was ordered/arrived. It took another 2 weeks for the piece to arrive and then another week for the installer to come out again to install it. I was extremely disappointed that a reputable and well established company like Lowe's would bumble a simple storm door installation, taking almost 2 months from order to final install. Lowe's management apologized profusely and gave me a gift card for my troubles, but I would've preferred to have had the door in on time.
Description of Work: Custom storm door and installation (door was several inches too tall for in-stock doors). The door took 3 weeks to come in and then another week before the installer could come put it in. Installer discovered a bent piece of hardware and was forced to postpone install.
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$500
ANNA K.
10/2006
appliance sales
 + -1 moreWe encountered several problems in the purchase and installation of our dishwasher. First, when we went to purchase the dishwasher we had to wait 20 minutes after we had filled out a contract for the product and installation just to get a manager to sign off on it. The next problem came when the installers did not arrive within the time frame they had specified over the phone. A manager did call from Lowe's to let my husband know the installers would be late and after talking with my husband about our experience, he took $50 off our installation. We received the credit in the form of a $50 gift card. Dishwasher works great and we haven't had any problems, but it was a lot of hassle.
Description of Work: We bought a dishwasher from Lowe's and paid to have it installed.
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Yes, I recommend this pro
$600
07/2006
carpet installation
 + -1 moreI though that they did a good job and got the work done in a fair time. I was very pleased with the service. The workers were very courteous to us and our home. They made sure that everything was cleaned up and neat.
Description of Work: They carpeted three bedrooms measuring approximately 1000 square feet.
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Yes, I recommend this pro
$3,000
Contact information
375 STATE FARM PKWY, Birmingham, AL 35209
www.lowes.comLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Appliance Sales and Installation,
Hardware & Home Improvement Stores,
Doors,
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation
FAQ
LOWES is currently rated 3.8 overall out of 5.
No, LOWES does not offer free project estimates.
No, LOWES does not offer eco-friendly accreditations.
No, LOWES does not offer a senior discount.
No, LOWES does not offer emergency services.
No, LOWES does not offer warranties.
LOWES offers the following services: HARDWARE & HOME IMPROVEMENT,APPLIANCE REPAIR AND SALES,LAWN AND GARDEN,ELECTRICAL, WINDOWS AND DOORS SALES AND INSTALLATION, FLOORING SALES AND INSTALLATION
Contact information
375 STATE FARM PKWY, Birmingham, AL 35209
www.lowes.com