LAMPS FANTASTIC INC

An older man was the only person in the store on the day that I walked in. I thought I'd found the right lamp for my needs and purchased it. Once I'd gotten the lamp home, I discovered that it was to wide for the space that I'd purchased it for...once I'd taken the plastic off of the shade I also discovered that the dual-layering of the shade had completely mis-aligned seams, a manufacturing error. Since I noticed that the receipt had a less than 24 hour return policy (not the law in Alabama), I went immediately to exchange the lamp for a more expensive one at the same store that I also liked. I walked in with the lamp (and one that I needed to be repaired)...and before I could finish my sentence "the lamp was too big..." I was told that there were NO REFUNDS if the plastic was removed from the shade...the man then rudely indicated a little sign taped to the checkout desk. I was not permitted to discuss EXCHANGE or the defective shade. I simply left...Now I know why this place is always empty!!! To follow up, I went and purchased another lamp from a different vendor in town as well as 6 others (total order was close to $1800.00 (I was furnishing a new home)...I hope the old guy enjoys that $175.00...you just lost $1625.00 due to poor negotiating skills and very bad customer service.

This is my first negative review on Angie's List! My elderly mother gave us a floor lamp for the family gift this Christmas, but we had no spot in our house for it and wanted to discretely swap it for a needed desk lamp. Luckily the "Lamps Fantastic" name was on the side of the box, so today I took my family down to help pick out a replacement. A man at the door met us with a scowl and quickly stated there were no refunds. I said that store credit would be fine and he asked if I had a receipt. I explained the nature of the gift and my mother's age, but he could have cared less. I assumed my mother spent 50-75$ for the lamp and I was willing to spend up to another $100 to get a nice desk lamp for my office. Merchants like this are what is destroying small box retail. Save yourself and go to Walmart!