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46 years of trusted experience
Services we offer
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Reviews
4.225 Reviews
Showing 1-25 of 25 reviews
Henry C.
01/2017
appliance sales
+ -1 moreI ordered it on-line, so I didn't really deal with anybody. Everything went as expected. There were no surprises. It was very good.
Description of Work: I purchased a washer.
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Yes, I recommend this pro
$649
Pam C.
11/2015
carpet installation
+ -1 moreunknown
Description of Work: I purchased garden items for my yard. They were helpful in my selection process.
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Yes, I recommend this pro
Michael M.
03/2014
carpet installation
+ -1 moreTried to order carpet/hardwood flooring for a remodel and was told from customer service all associates in flooring we unavailable and in a meeting. Waited 30 minutes and left. This occurred at 4PM.
Description of Work: Carpet/Flooring
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$6,500
Cheryl C.
11/2013
roofing
+ -1 moreIt was a hassle from the beginning. We knew we were being over charge. They did not have good workers and the communication was lacking. They had a disagreement on what the procedure was and the job was done sloppy. They missed several appointments. They came early for both project due to poor communication and one day they didn't show up at all. I felt like we couldn't trust them and we pulled out of the radiant barrier insulation project.
Description of Work: They did my roofing and they were supposed to do a radiant barrier insulation in my attic.
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$14,000
Stephen R.
06/2013
carpet installation
+ -1 moreExcellent communication by Pro desk. Delivery arrived on time and was exactly as requisitioned. We had significant detailed parts for a highly detailed decking project and all the sized screws, joists and lumber was exactly as ordered. Lumber was especially well picked with minimal warped boards, which is difficult with treated lumber.
Description of Work: Pro desk pulled lumber for large construction project and had it delivered to location
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Yes, I recommend this pro
Karen M.
06/2013
flooring contractor
+ -1 moreI love the laminate; it is beautiful. I haven't had any problems with it. The installation was wonderful. The installation was a little too costly; it was about double the price but they really did an excellent job. I was happy with it.
Description of Work: Home Depot installed laminate floors for us.
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Yes, I recommend this pro
$3,800
Hazel M.
04/2013
carpet installation
+ -1 more. Ii
Description of Work: The installers were late. The carpet was loose and became wavy after 3 months. After five months, 2 people sent out by home depot to look at carpet, it was decided it was never stretched when it was installed. Home Depot would not come out and stretch the carpet because they would be held accountable if the carpet was damaged. I even offered to sign waiver not holding them accountable, even if they should have been accountable. When the carpet first began wavy I went to store finally found manager who sent me to flooring where he assured me the problem would be handled. After waiting in flooring for an hour i made another attempt to talk to manager but was told he had left and call back tomorrow. At the time this began my mom had been placed in the nursing home. working full time i spent my off time sitting with my mom. I did try contacting by leaving several messages with flooring.Talked with Customer service at corp office they felt sure It would be handled. I was given run around for about four months or more and was told the year to report problem with install has passed. I was given a 150 dollar gift card and told that was all they were going to do. I still shop at home depot but I had a bad flooring install experience and could not believe such a large company would not stand good for there installation. It caused me a lot of stress trying to deal with being sent to different people in store and having to beg for someone to even look at carpet. I know this install was a while ago I just want others to know to ask the right questions up front and realize to watch the installers and be aware.
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$3,500
John M.
12/2012
flooring contractor
+ -1 moreGood job by the installers who were prompt, courteous and quick at completing job.
Description of Work: Laminate flooring purchase & install.
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Yes, I recommend this pro
$4,000
Patrick W.
06/2012
carpet installation, home improvement stores
+ 0 moreThey were always pretty responsive. I would not use them.
Description of Work: I used Home Depot to get quotes for a carpet.
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$50
paula S.
06/2012
flooring contractor
+ -1 moreAbsolutely excellent and the flooring itself was ok but the pricing for installation was double the price for the floor.
Description of Work: I worked with The Home Depot in Birmingham for my flooring. I bought my hard wood floors from them and the main installer came and seen I has crowning and said they couldn't put them in. They did give me my money back and came and picked it up. They were really, really nice about it. They did say that the initial measure guy should have caught that problem and they had a couple of problems with the measurers and I think they fired them. The house has been shifting and the floors were uneven. that would have ruined the warranty that I had purchased. He told me what floors I should not use and what floor I should use. He gave my options how to level the floor out.
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Yes, I recommend this pro
Kay M.
10/2011
carpet installation
+ -1 moreEverything was perfect. The paint clerk tried to direct me to more conventional choices, but quickly followed my wishes. He was polite and was just trying to ensure my ultimate satisfaction. When he recognized that I was determined in my selection, he quickly backed down. The men came to measure for the carpet and the blinds. They were installed when promised. I have no complaints. The discussion with the paint clerk was amusing, not annoying. The price for the carpeting may have been a bit high, but I got exactly what I wanted. I have since redone another room using products from Home Depot. The paint, blinds, and flooring were exactly as selected and the quality, thus far, excellent.
Description of Work: I went to Home Depot to buy paint, carpeting (including installation), blinds (including installation), etc. to completely redo a room. Everything was done exactly as promised. Everyone appeared on time, completed their business, and performed to expectations. All sales personnel were informed and courteous.
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Yes, I recommend this pro
$2,000
Katherine S.
06/2011
roofing
+ -1 moreOverall everything went really well and I had a great experience. They had 5 or 6 guys up there with hammers, and they went over every single board and pulled out single boards to replace them before installing the new roof. They were very thorough, they cleaned up everything and finished in one day. In the future if I ever have a problem I know where to find them. I could have gotten it done a little cheaper, but I wouldn't have the peace of mind that comes with knowing they will come back if anything goes wrong in the future.
Description of Work: They put a roof on my house with a warranty stating any time you need something they will come back to fix it.
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Yes, I recommend this pro
$8,000
Kay M.
10/2010
carpet installation, window treatments
+ 0 moresatisfactory service and product
Description of Work: They sent someone out to measure for carpet and give an estimate. I bought the carpet and pad. The products were installed when and as promised. In other words, the service was satisfactory.
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Yes, I recommend this pro
$1,500
MARILYN L.
08/2010
carpet installation
+ -1 morePlease see above. We appreciated Home Depot making good on the people they use. the estimate might have been a little high, cause of the measuring problems---it was just on the stairs. I would use again and have.
Description of Work: we went into Home Depot 's Trussville location to look at carpet for upstaris. We found a sample we liked from the special samples. We order and had estimate done by Home Depot. The measuring people and installation people, were consultants they use. The measuring folks did not do a good job on est, for stairs , so the installers were confused as to how to finish the statirs, which caused a problem. We called Home Depot and they took care of the problems and had it all fixed.
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Yes, I recommend this pro
$1,800
Phil L.
08/2007
carpet installation
+ -1 moreI could not have asked for a better crew that installed my carpet. They were very professional, on time and did not stop until the job was finished. The crew was Hispanic but there was not a language problem.
Description of Work: Purchased and had installed approximately 600 square feet of carpet.
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Yes, I recommend this pro
$2,000
07/2006
carpet installation
+ -1 moreI had a big problem with the installation of my new carpet from Home Depot. The people who came out to lay the carpeting used tacks that show through the carpeting. It looks horrible. I was even more disappointed in the lack of professionalism from the people who installed the carpets. However Home Depot was quick to apologize for the problem and sent out new people to reinstall the carpeting. I will use Home Depot if I ever need carpeting laid again.
Description of Work: Home Depot laid 200 square feet of carpeting on my hallway stairs
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Yes, I recommend this pro
$900
07/2006
garage doors
+ -1 moreI was not real impressed with any aspect of my experience with them. They were not here on time and it seemed to take a rather lengthy time period to do the work. I will say the door opener was nice and did what it should, but with how they marked the price up so they could make a profit and all; I just expected a rather simple and convenient service which I didn't get.
Description of Work: They installed an opener for our garage door.
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Yes, I recommend this pro
$400
VICKI H.
07/2006
garage doors
+ -1 moreOur garage door was in very bad shape so we ordered a new one. It took about a week to order it and they installed it in two hours. They did a good job and we've had no problems with it since.
Description of Work: Home Depot installed a new garage door.
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Yes, I recommend this pro
$800
07/2006
garage doors
+ -1 moreThe first guy out burned up the opener that he put in, so they had to send out someone else to do another one. That guy got it done right, and I was really impressed with how this turned out overall. The doors were exactly what we wanted, and the opener operated perfectly. Other than the little miscue, I would say this was a great service.
Description of Work: They installed 2 double-sided steel doors with foam in the middle and an opener to our garage.
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Yes, I recommend this pro
$2,000
07/2006
carpet installation
+ -1 moreWe had a bad carpet experience before, but I know Home Depot will replace free of charge because they mean it when they say they stand behind it. The people at the store are great, they actually have real product knowledge. The guys that installed the carpet were experts. It was done so quick, all the furniture was moved and put back right where it was. There are no seems or anything sticking up. We are very pleased.
Description of Work: We had them do our upstairs carpet in the hall and bedrooms. It was over 1,000 square feet of carpet.
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Yes, I recommend this pro
07/2006
garage doors, doors
+ 0 moreSo far every thing has been great with my new doors from Home Depot. They look nice and work properly and I think that is about all you can expect from a job like that. They did not charge a fortune like I thought they would either. Things were actually pretty cheap if you ask me. I am sure I would have no problems hiring them again.
Description of Work: Home Depot replaced a garage door and the main door in the garage as well.
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Yes, I recommend this pro
$1,500
07/2006
carpet installation
+ -1 moreWhat I loved about them was how convenient they made this for me. They moved the furniture and removed and disposed of all of the old carpeting. They did a great job putting down the new carpets too. All I had to do was pick out the carpeting from a nice selection and pay for it. They handled everything else from there and really well, I might add.
Description of Work: They installed new carpets in 4 rooms, a den, 2 bedrooms, the basement and a hallway.
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Yes, I recommend this pro
$12,000
07/2006
window treatments
+ -1 moreHome Depot was very quick to order and install the blinds in our home. They gave us many money saving tips on the care of them as well as special cleaning for them. The blinds were special ordered, and they were very informative about all of the styles of blinds. They were very respectful and tidy.
Description of Work: They installed five sets of blinds for our two double wide windows and three single windows.
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Yes, I recommend this pro
$500
07/2006
water heater repair
+ -1 moreHome Depot did a great job. It was a very pleasant experience. I was very happy with the price and end results. The techs that came out were clean and I trusted them to be in my home. They were not here long before the work was done. They cleaned up behind themselves too.
Description of Work: They took out our old water heater and installed a new one.
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Yes, I recommend this pro
$650
Polly N.
07/2006
carpet installation
+ -1 moreThis was the only bad experience I ever had with a contractor. The company uses independent laborers. It was a very wet, nasty day when the truck pulled up with my carpet. It turns out, they sent me a crew of men who spoke not a word of English. They unrolled my carpet on the front lawn in the rain on wet grass. I tried and tried to convey for them to stop, but they couldn't understand all the carpet was wet. The workers scratched up my floors and walls bringing it in. Noone understood me telling them to stop. It was a mess. All the seams were crooked and showing. I was waiting on my Spanish speaking neighbors to get home to translate for me. Finally with the help of the neighbors, I was able to get some control over the job. I did complain, and the store sent out people to repair the damages done to my home and fix the carpets.
Description of Work: They replaced our carpet for five rooms, the stairs, and hallway. I liked the selection and cost, so I went with Home Depot.
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Yes, I recommend this pro
$3,700
Contact information
3670 GALLERIA CIR, Birmingham, AL 35244
www.homedepot.comLicensing
Insured
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Service Categories
Carpet Sales and Installation,
Garage Doors,
Flooring Sales and Installation,
Window Treatments,
Roofing,
Hardware & Home Improvement Stores,
Doors,
Appliance Sales and Installation,
Water Heaters
FAQ
HOME DEPOT is currently rated 4.2 overall out of 5.
HOME DEPOT accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, HOME DEPOT does not offer free project estimates.
No, HOME DEPOT does not offer eco-friendly accreditations.
No, HOME DEPOT does not offer a senior discount.
No, HOME DEPOT does not offer emergency services.
No, HOME DEPOT does not offer warranties.
HOME DEPOT offers the following services: Store inventory consists of up to 40,000 different kinds of building materials, home improvement supplies, appliances and lawn and garden products for all of your project needs. Services include Home Services. Contractor Services. The Home Depot Clinics. Kids workshops.
Contact information
3670 GALLERIA CIR, Birmingham, AL 35244
www.homedepot.com