Very, very bad. Total Rip Off. This company would have to offer me a free furnace to set foot on my property again.
Description of Work: I had hired and paid this company though an Angie's list deal for 2 years to clean and inspect my HVAC system for 2 years. They came out in spring to "clean and inspect and top off the R22 coolant if needed " my HVAC, and told me my AC contactor and capacitor needed to be replaced (they were burning out and inefficiency) and also the furnace was cracked and needed to be replaced. I allowed them to replace the the AC contactor and capacitor, to the tune of $300 , but declined the furnace replacement. I did track my energy usage throughout the summer, and found that there was no difference between the amount of energy I used with my AC before and after the $300 parts replacement. The rest of the deal was that I would pay them a fee, and I would have priority for repairs. By the way, the conactor and capacitor cost about $30 together (Google it if you don't believe me). They came out this fall for the cleaning deal, and ended up sending 3 people to hard sell a new furnace AND air conditioner. They kept telling me there were large cracks in the furnace burn box, and it needed to be replaced immediately because the there were big holes and AC was leaking a lot coolant (there was no problem with it when I hired them originally to check and refill it). Again, I declined. When I went to start my furnace this fall it would not start. I could get the pilot to light, but the furnace would not turn on. I investigated, and found the thermostat wires to the furnace had been disconnected. Now I can tell you, only myself, and the technician from Freedom Heating and Cooling had access to my HVAC system, and I promise that I DID NOT CUT THE THERMOSTAT WIRES TO MY FURNACE. They apparently think that I am retarded, and can't find wires that have been disconnected, and think that I will call them for PRIORITY service for furnace repair and pay for it. I am here to tell you that Freedom Heating and Cooling purposefully cut the wires between my thermostat and furnace. The technician and manager may think that they were doing me a favor by making me call them for service and paying them $10,000 for a new furnace and AC, but I can see clearly what they did. This company will purposefully sabotage your HVAC system so they can make money. I have a MS in Engineering, and have tons of experience with electronics and mechanical systems, and I can tell you this company is not to be trusted. To the layperson, they put out a very trustworthy face. But to someone with the knowledge, skills, abilities, and tools to investigate their claims, the are full of it. Unfortunately for them, I am able to track down cut wires and figure out that something is wonky. They will charge you money for parts you do not need. I am fortunate that I was able to detect their duplicity before shelling out $10,000 to replace my whole system, and I implore you to find a different HVAC provider that is more reliable.