COVAN WORLD-WIDE MOVING INCORPORATED

The University of Alabama arranged our move with Covan as part of their job offer. We moved from NJ to Birmingham and assumed UAB would hire a competent mover. We were wrong and this turned out to be the move from hell. On the day they were supposed to come, we got a call from the driver telling us he would be late. He was in Pittsburgh, Pa., about 400 miles away to the west. He did not show up but the next day called from Virginia, about 200 miles south asking for directions. Meanwhile, Covan called asking us if we knew how to get in touch with the driver. On the third day another driver showed up. Before the move we informed Covan that a transfer vehicle was needed, due to the narrow road we lived on. I repeated this requirement at least six times. The driver was uninformed of this and thus spent a full day trying to arrange a rental van from U-Haul. The crew he left was completely inept, inexperienced and thieves as well. The driver had no way to get the packing materials to our house and I had to drive the boxes in using my vehicle. In addition, the crew had no tools, not even a knife to cut tape. The packing of our furniture was done in a sloppy and careless manner with no regard for protecting it. They had no wrapping materials. When the driver declared that the loading was done and left, we discovered a large quantity of goods that still remained. A final walk through had not been done. We were so exhausted and stressed that we forgot to do this. As a result, we simply abandoned a roomful of goods. When they showed up, the disaster continued. Furniture and belongings which now were severely damaged were scattered and thrown about in a completely haphazard manner. Now, two years later, reviewing this Keystone Cops do a move, or maybe Cheech and Chong, it's hard to believe the incompetence and thievery, e.g., they stole among many other items my passport. But everything I said above is true. Working with their claims department was another horrible experience. Only because UAB was involved, did we finally get some monetary recompensation. Do not even think about using Covan!

They did a pretty adequate job for us. We didn't have anything go wrong or any real complaints. They didn't break anything and nothing came up missing. They didn't really do anything to go above and beyond for us. Otherwise I would have graded them higher. I just left room for improvement.

They packed our things into the truck properly, so we didn t have any damage done to our property. They were pretty honest, and nothing came up missing. They were very timely and showed up when they said they would. I didn t have any real complaints. It was a long process though, and there was room for improvement. The company paid for the move.