Classic Gardens & Landscape Inc

Classic is a company that has two different identities which I can best sum up by saying: Lawn Service - Top Notch Customer Service - Not So Much I've used Classic for 8 years now and have been very pleased with their lawn service but in most of my interactions with those at their office, I've gotten the impression that business is so good that they aren't really concerned with the details of good customer service. I'll give a few examples. A few years ago I decided to make some changes in my back yard which involved the laying down of new sod. When I spoke to someone about the project, I was told that it was too small of a project for them and they weren't interested. When I call, I seldom have the phone answered but instead get their answering machine. The message actually says that you can leave a message but they only check for messages once a day each morning. Translation - we think that you need us more than we need you so if you really want to get in touch with us then you need to be the one to make the effort. Their lawn techs suggested that I have the lawn aerated, so I went along and signed up for it. Then I was informed that they wouldn't do it until I went around my yard and marked all the sprinkler system heads with a flag. Well, I don't just happen to have 20 or so flags in my garage waiting for just such an occasion. I understand that they don't want to risk the liability of breaking a sprinkler head, but good customer service would be to drop off some flags and THEN ask the customer to mark their sprinkler heads. Then they can just take their flags back with them when the job is done. You don't tell your customer he has to go out to the store hunting for something of their own to do the job. You're the ones getting paid for the service. Earn your money. This is my most recent issue. My monthly fee is charged automatically to my credit card. When the card expired, they called and asked for new information. Fair enough. I called back and left a message telling them that the card number is unchanged and here's the new expiration date. I use this credit card for any number of services with other companies and that's all that was needed for any of them. They continued to get paid. Everyone was happy. That wasn't the case here. I got another phone message that didn't even acknowledge that I'd called and asked again for the credit card information. I called and left another message with the expirations date again. Then I get an e-mail explaining that their system deletes the credit card number when it expires so they need the card number again. I work in an office Monday through Friday and making and taking personal phone calls is frowned upon so I can't call them or have them call me during their regular business hours. When I do try to call, I usually get their machine. Obviously, I'm not leaving my credit card number on an answering machine or in an unsecured e-mail where anyone can get it, so this has been much more of a challenge than it needs to be. I called multiple times on Saturday and finally got someone to answer the phone. She was very nice but had to explain that she couldn't help me because they don't allow her access to that system. I've never had such difficulty getting someone to take my money! I stick with Classic because their lawn service people and the service that they provide is so good. When I signed up they promised that my lawn would be the first in the neighborhood to be green in the spring and the last to stay green in the fall. They were absolutely right and I've been very pleased with that. On a couple of occasions, I've been home when they've come by to do the service and watched them work and couldn't have been more impressed. Their service tech paid such attention to detail that he actually got down on his hands and knees to comb through the grass when he thought he saw signs of insects that could damage the lawn. When I've spoken to them, they've been polite and courteous and very knowledgeable. These guys know their stuff. Bottom line, they're gardeners and landscapers but not business people. Either no one has taught them the little things needed to provide good customer service or, as I said earlier, business is so good that they're just not worried about that. If that's the case, good for them and I hope they're always so fortunate. That's not something that works for most companies though, and I'll admit that it's frustrated me more than a few times over the years. Their service will give you a great looking lawn. Just be ready for some headaches on the administrative side.

System works well and contractor made some needed changes.

The lawn service has been very good and I have used Classic Gardens for years. I did call recently and requested a quote for landscaping and mulching and did not get any response back.

She told me how to take care of the roses, made suggestions

They make the grass green and lush!

They just do a much better job than the other one service I have had in the past. When they say they are going to come they always call promptly because of my dogs, they always call before to let me know they are coming so I make sure the dogs are not at the lawn.

Someone called Mike came to appraise and give quote. Was extremely honest and professional. Said that since I had so little lawn (the only really 'thirsty' thing), and because my flower beds had a good selection of drought tolerant plants,. there was very little need for us to spend thousands on an irrigiation system. A few oscillating sprinklers would work just fine to maintain the beds. I was incredibly impressed by his honesty 9and his knowledge of plants....he is a gardener himself).

Mike Pender's and his sons were great to work with. This was a major project and involved a great deal of labor, machinery and material. They were on time and delivered a very nice final product. They have continued to be responsive when we had follow-up questions.

Like clock work on a monthly basis.

Classic provides top notch services. My lawn looks great and they are quick to address any issues

Classic Gardens and Landscape have been a wonderful company to deal with, and have provided excellent service! We are so satisfied with the quality and would recommed them to anyone! Our yard has never looked so good!

Plan was detailed and appropriate. Always follow up after service. Efficient and organized.

So far service seems to be as expected.

I hired Classic Gardens after getting several estimates. They were promt about giving me the estimate and come about the same time each month. My lawn looks much better than before. They let me know when I need to do something about different bugs that may be in my lawn, which I do myself. I plan on continuing use them. They charge me $33.00 per month.

Called company and talked to very courteous young lady. She set up a service tech to come by and look at our lawn. The tech was on time and gave us a quote in writing. I agreed $33/month for a monthly application of fertilizer and weed killer for our lawn was an acceptable price for the service, signed the agreement and emailed it to the company. They came out when they said they would and we have started the service on a very positive basis.

On fertilization they do an excellent job. I would give them an "A" overall. But, I called and asked them for an estimate to do some other work and did not even receive a return phone call. For this I would give them an "F".

I was given a free estimate before deciding to go with them. We arranged a convenient time and they called me at work and gave me time to meet them at my home. I was able to discuss the problems that were found in the yard with the technician and he spent a half hour or so walking the yard and answering my questions. I have been very happy with the service so far and would recommend their service without reservation.

he cleaned out over grown weeds, and hedge out of my flower beds. Cut the grass an trimmed all the monkey grass, took down a few saplings and generally did a fine job.

They did an okay job. I discontinued the service because it did not work for my needs. There seemed to be a disconnect between the office and the people who provided the service. There was a lot of follow up required and slow responses. We did have some particular issues that weren't their fault also. I am sure they are not a bad company, they just did not work for our needs.

They did great work. They are a professional company. I would recommend them.

The lawn has done great under them so I am pleased with their service. They followed up with me communication wise.

They are reliable, professional and their price for that service is competitive. I will use them again in the future.

I recently had new sod put down in my yard and the landscaper discovered a cut worm. After researching on Angie's List, I found Classic. I called them to ask what they offered regarding pest control. The woman who answered was VERY helpful. She told me about the different options they had. She did not push for the most expensive option- instead, offered specific things I could do either on my own or with their professional services. Due to her genuine nature, I went to their garden center to buy a product to treat the cutworms. I am sure I could have gone to a chain home store, but due to their honesty, I will support their business and would feel very comfortable using them for other needs in the future.

I am on a contract with them, but I never know when they are coming. I will use them again in the future.

They do what they say they're going to do for the price they say they're going to do it for. We've had no surprises with them. They're very dependable.