Affordable Heating & Air LLC

It was not satisfactory, to provide the service that I needed. they didn't do anything I had to pay for the service call.

As with the previous review, this company was assigned through our home warranty company, Old Republic Home Warranty. Affordable came out went directly to the compressor and said that we needed freon added. He also took a picture of the of the compressor and said that he was going to recommend that the unit be replaced. By 7 PM that evening the ac was not cooling again. At this point we were under the impression that we had a problem with the compressor so we called Old Republic only to be told that by looking at the picture that was submitted by Affordable they could tell that the compressor had been damaged with a ball peen hammer(!!) and they were not going to cover the unit. We called our own repairman and the first thing he told us is that most freon leaks are inside and he did indeed discover that our issue was inside our home not out at the compressor. Affordable did not even bother to come inside to check. We also found that there was absolutely no issue with our compressor. As our repairman stated "The covers are to protect what is inside and there is no damage to your compressor." Affordable not only missed diagnosed the problem but actually tried to tell us that we needed to replace a compressor that is not damamged to this day is working fine.

This company was assigned to me through my home warranty company to fix my air conditioning system. I had turned it on during the warm spell in March, and it was blowing warm air. They were responsive, professional and punctual. I told him the history of my old system, and that it had been filled the summer before with coolant. However, all the tech did was put refrigerant into my system. Little did I know at the time that he should have looked for the reason the coolant was empty after 4 months, and that there was a leak somewhere. He told me he was going to have another company come out to look at the system. I was essentially pawned off on someone else to fix it. After he took my service call check. I know now, two months later, that it should have been obvious to this tech that my system needed to be replaced. I know this because the forth company that has come out to look at my air conditioning system was honest with me and is replacing the entire system. In the meantime, I've been without air conditioning for two weeks because all the coolant leaked out. Overall, responsive, professional, friendly, and punctual but I don't feel they were honest with me or the warranty company about what needed to be done to fix the problem.