ACME FLOORING COMPANY INC

No one returned my calls.

Thiis was a newly purchased house that needed work on the floors.

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The contract started off with an estimate which was provided in a neatly typed letter that was scanned and sent by e-mail. All the clauses of the contracts were visible upfront including the separate charges for the cleanup. Once I agreed on the price and terms, the material was delivered for and quot;curingand quot; and lay in the house for a couple of days to acclimatize. The work was started soon after by two contractors who were well-spoken and mild-mannered. The only negative was the smoking. They provided a lot of information about the leveling of the floor they had to do and the way they would have to fix some creaking noises in the loft area etc. The job took a little longer (1/2 day) than expected, but that also meant the job was being done very meticulously. Did have some marks on the newly painted walls that were made during the service being rendered. After the final inspection when the work was accepted by us, we discussed the payment which they wanted us to do as a check. I was not aware that they would not take a credit card payment and I mentioned this to them. Highlights: Prices were competitive. Very experienced and detail oriented. Installation staff were monitored for the work being performed. They recommended that I get professional cleaning done by someone else while offering some basic cleaning by the installation crew. Overall it was a very positive experience and I will recommend this business to everyone.

Mr. Ross did not show for scheduled time for estimate. No call to cancel appointment.

overall experience was good, very professsional

First, the owner came out and gave us an estimate. He came after work on his way home and was very professional. He explained what would need to be done and why. I was impressed. It took him awhile to write up the quote and provide it to me, but, they have been extremely busy. Due to the latter, they were also not sure of when they could get to the job. Thankfully, a spot opened up. They called and asked for permission to do the job and started it. Prior to coming over at any time, they always called, which I found very helpful and professional. Then, over the span of a week, they sanded (2 days) and replaced boards, stained (1 day), and polyurathaned the floor twice (3 days with 1 day of dry inbetween). They vaccummed/swept up their mess when the job was complete. . They moved furniture out of the room prior to starting the job, and moved it back in afterwards. They were careful to cover items in the den with plastic before starting the sanding. The one thing that I wish had been more clear is how long the process would take, and some of the other details, such as not being able to put the carpet/rug back down on the polyurathane for 48 hours to a week instead of 24 hours later like the other furniture. There seemed to be some breakdown in communication there. But otherwise, I was happy with all that was done.

They did a great job. I was hoping that they floors would have a little more shine than what they have but the stain looks great. I had them lay hardwoods in the entry way and it matched great to the existing hardwoods.

From the first phone call, it went well. We received an estimate, a start and finish date and the deal was set.

The floors looked beautiful. They do have older equipment and there were some areas that were rough. When I asked them to redo those areas, they were happy to do that. I had a good experience with them as they were anxious to please. Although I had to have them redo some areas, I was happy with the end result. That part was excellent.

Very well. They put in the needed extra effort and time to match flooring throughout..

This is the 4th or 5th time I've used ACME in the last 25 years. I highly recommend them.

ACME is the best! Highly recommended.

I spoke to them over the phone. They came out to give me a quote. They were expensive. They quoted $14,000 for everything I thought needed to be done. I found someone else who did it for $9000. I will probably not use them in the future.

The floors turned out absolutely beautiful with a lovely satin finish. Care of floors immediately following the refinish and installation was clearly detailed. The new floor placed in the MBR was done by a contractor in advance of the refinish work but the hard part was performed by employees who appeared very knowledgeable and tireless workers. They did lots of work by hand and the larger expanses with multiple machines. Dustless in not really "dustless" so be prepared. There was some accidental damage to my refrigerator when attempting to move it (the freezer drawer lost some ball bearings from the slide..it could've happened to anyone including myself). This was corrected as quickly as possible. The new flooring installed in the MBR and stair landing and new steps PERFECTLY matched the existing flooring that was 10 years old. Repair to a water damaged area is undetectable. Charles Ross and his employees are professional and hard working. His wife was also a very nice person to deal with. I would use them again and would recommend them. I picked them because of the high reliance on their own employees work, reference checks with honest feedback, response to my questions exhibited sound experience and knowledge, price, and professionalism. Not the cheapest, but not the most expensive. I solicited quotes from 4 companies, with 3 ultimately quoting.

We couldn't have asked for better service or craftsmanship.

I would consider Acme to be very busy when I needed them to come out. Our communication wasn't all that great. I wound up having to call them multiple times before getting a call back. They were very professional when they were here and their price was very good. My house is 100 years old, so custom work had to be done. They did an excellent job under those circumstances. I recommended them to my friends.

When I needed the hardwood flooring refinished, I called Acme because I heard from a few people that they did very good work. We had set up an appointment for about a week away, and much to my surprise, they showed up a day early, which I thought was great, being I wanted it finished as soon as possible.

Acme Flooring Company did a nice job on our kitchen floor. I am pleased with the quality of the installation. The workers were on time and very polite. The service from beginning to end was very professional. I would recommend them to others.