LOWES

My mother paid to have a new washer and dryer delivered and installed. They brought out the washer and dryer but brought the wrong power cord. They ordered a new cord and after three weeks it finally arrived but was the wrong cord and my mom had to go pick it up. They didn't even bring it out to finish the installation. It's been four weeks now and she still doesn't have a washer or dryer.

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I had contracted with the project manager Jonathan for my old deck to be torn down and replaced as well as a privacy fence, paid in full in March 24th. There were a few rain delays, and the work was done early April. There was to be a "fence" crew and a "deck" crew, but it turned out the fence people were too busy so the deck crew also replaced the privacy fence. The deck crew had no fence experience, so not only was the fence installed poorly, the gate/door layout was completely changed. I contacted Jonathan with my concern after the installations were complete to discuss the privacy fence installation, he sent someone out to check and the man that came out agreed to redo the fence as well as correct installation problems with the deck. (The railings were not secured to the deck, none of the deck nail heads were countersunk, etc.) Jonathan also committed to contacting the rebate center to confirm the work and payment-the receipt and form I mailed in were not sufficient. The original deck installation was also short some hardware; 3 post toppers. The fence was re-done in May, and I have been calling and texting Jonathan since then for a final walk-thru. There are some boards in the deck that are split, and I am still missing post tops. The excuse of weather no longer holds, and he has not responded to my calls or text messages. He also did not follow through in assisting with my claim for the rebate. I have posted my concerns on the Lowe's customer service website on 08/17, and still have had no response. I began all this very happy with the prospect of a new deck, but I am very disappointed with the professionalism, responsiveness and customer service. Lowe's will not be my choice for any of my upcoming home improvement projects or purchases.

We purchased a lawn mower from Lowe's last year. Unfortunately, the lawn mower's motor failed and we had to return it to the Bessemer store (closest store to our house) to be sent to the manufacturer for repair. The lawn mower was still under warranty and was suppose to be ready for pickup within a week's time. After a week, I called to check and see if the lawn mower was repaired and was greeted by a rude customer service representative who informed me that they would call when it was ready. I double checked our phone numbers (multiple numbers) in the system so that there would be no problems. A week later, I still had not heard from them so I called again. Again, I was greeted by a rude customer service representative who, again, informed me that THEY would call ME when it was ready and that she has no way of knowing what was wrong with the mower or how long it would take to repair. So, another 2 weeks go by... Don't forget that this is the Summer time and our grass has been neglected this entire time. I call again and am greeted by another rude customer service rep who tries to tell me the same thing as the past 2. However, I ask her to please have someone check the back for the lawn mower because it had been almost a month's time. She gets back on the phone and says that the lawn mower is in and we can come pick it up. FINALLY! We picked up the lawn mower and was asked to pay ~$80 for the repair. It struck me funny that we were asked to pay, but we were so happy to get our lawn mower back, we (stupidly) just paid and left. When we got the lawn mower home, we noticed that the paperwork stated that the lawn mower was ready for pick up 3 weeks ago. Lowe's failed to call and let us know that it was ready. In fact, it was ready every single time I called. Also, the lawn mower had a giant hole in the tire AND, although the motor ran (it did skip and sputter a lot), the blade would not turn. We called the Lowe's Customer Service hotline and they were very nice and informed us that we should not have paid a dime for the repair and to take the lawn mower back to Lowes and ask for the manager, Tony. So we did... Again, we were greeted by a rude customer service representative who quickly informed us that "Tony ain't here"! Once we FINALLY got Tony's equivalent (maybe), he told us he couldn't help us because we purchased the lawn mower at a different Lowe's. REALLY???? You are the guys who made the mistakes and sent the lawn mower off for repair!!! They made us drive another 20 minutes to the Hoover Lowe's where we bought the lawn mower from. It turned out that it was a blessing because the Hoover Lowe's actually HELPED us! We will never ever ever step foot into the Bessemer Lowe's again! We have never been treated so poorly by someone who we give our hard earned money to! By the way, we spent over $5,000 at the Bessemer Lowes this year and we won't be spending another penny there- EVER! Rude, lazy people and poor service!

He showed up when he said he would, and was a nice friendly guy. He pulled the old one out quickly, and installed the new one pretty fast. He was a good worker, did a great job and cleaned up all the mess. You couldn't even tell he was here. I would recommend Lowes to anyone. Nothing had to be converted, so the installer hooked up the existing pipes and valves to the water heater.