Response from Holland Homes Llc
I'm sorry that you had a poor experience with us. It is unfortunate that we received such poor grades from you. However, in this case, we were contacted based on our reviews and grades from other Angie's List members. We honestly do our very best with every job and person we meet with. In no way did we think this job was to small for us. As other reviews show, we have done many projects smaller than the one discussed in your review. For example, the review on July 13th for $1,500 was obviously a small project that we excelled on and we were more than happy to do. There was also another review from June 24th for a project that was only $600 in which the customer was very satisfied with us and our work. I'm not sure that it is fair to us to say that your project is "too small" for us. We are a growing company who does not like to say no to anything. We have completed (and have reviews) countless jobs in the $10,000 to $15,000 range which is still less expensive than your job. We set up an appointment for a date shortly after you first contacted us on the phone. We drove over thirty minutes away to look at your project and we gave you a price a week later. If it were not for a miscommunication over the telephone for an email address, the estimate would have been to you after a few days. We have since tried to reach out to you through phone calls and voice mails that have gone unanswered and un-returned. Once again, we're terribly sorry for your feelings and grades towards Holland Homes, however, we feel that your particular experience is a clear outlier in relation to countless others whom we have been fortunate enough to work with. We truly value our customers and the relationships we have with them. Sincerely, Robert