Rustic River Stone & Tile

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Rustic River was great. We picked out some granite and they installed new counter tops in our kitchen and bathroom. They also installed a new sink in the kitchen and 2 in the bathroom. They were great to work with and got to us in a hurry. The workmanship was excellent. I would highly recommend them.

We had just installed hardwood flooring through the whole house when the installers came. They carried a few pieces of the granite in, but rolled one of the pieces in on a large cart, which left dents and marks in our flooring. I didn't discover these until I took the protective paper up that evening. I emailed the owner pictures of the marks, but she never responded. They also left streaks in our new stainless sink, which I couldn't get out, so they had to come back to the house to remove them. The installers dropped one of the metal suction clamps that hold the granite in my living room and put a huge dent and scratch on the floor, and even though I was sitting 5 foot away from them, never even acknowledged it. The installers were trimming the granite at one point, but instead of taking it outside they did it inside the house, which probably led to the problem I found later..the granite against one wall was cut so crooked that it left a 1/4" gap, and not having a back splash on that wall is a problem, because now I don't know what to do with that gap. Not to mention them trimming it inside the house made me very nauseous. The owners were supposed to call us and come out and do an estimate for some other work, but never heard from them. I think if you're having any work done under $30k you shouldn't call these people, because they seem to only care about the more expensive jobs, and don't seem to care about the quality on the less expensive jobs. 1/31/14 (Response to the owner's comment) - Yes, the sink issue was fixed the day of the install, as I stated earlier. As for the other concerns, the owner didn't call about them until AFTER the review was posted online, even though I'd emailed her on Jan. 8 with pictures of the floor, and it wasn't several attempts, it was one to my husband and one email to me, where she claimed she didn't have my # to call me, so I emailed my # to her. The side of the granite that was ground crooked is on a sidewall, not the back wall where the tile back splash goes, and was done after the slab was brought in, not in their fab shop. As for the reason being because the wall isn't straight, I put a square on it..it's straight. As for the hardwood floors being covered, they were covered by me, not the installers. I'm not sure how the owner knows the installers were careful when she wasn't there. We didn't appreciate the fact that she placed pictures on this web site of our house without our permission, and not even sure why she did, because we live there, we know what it looks like. In my opinion, it's not great business practice to not ask an owner's permission to use pictures of their home.

They were very prompt and very helpful. They have a very automated list of cost. Their quote was reasonable. They were very professional. The got a quote back to us in a timely manner. They should have more helpful ideas in the remodel process.

Very professional

Our bid was given in a timely manner. Jill, the owner, worked with us to stay within our budget price. Mark, the construction manager, was in contact daily, and supervised the subs schedules and work. We were very pleased with the quality of the work performed and have not had any issues.

I obtained multiple quotes and from the start, they provided the most professional and detailed estimate. I knew that all parts of the project were accounted for in their estimate and when the effort concluded, they came in on schedule and within budget. I could not have asked for better service. They ensured that I was part of the decision making process each step of the way and they did not make assumptions regarding even the most minor design decision. It was great! They ensured that the construction mess was kept to a minimum, each crew cleaning up after themselves as the work progressed. The dust and debris was never an issue. I used Rustic River previously for kitchen tile/granite work. This time I asked them to supervise and contract for the entire remodeling effort. Glenn and Jill were diligent and worked consistently to ensure that work progressed smoothly and as promised. The subs were all of the highest caliber and we could not be more pleased with the final product.