KT's Home Repair Service

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I asked for a quote on a kitchen remodel. I did the garage doo project first and when he finished he tore apart my kitchen without giving me a quote. I ordered the flooring and kept asking for that quote. Kenny had completed two other projects for me and besides being over budget, the work was good. The Subzero refrigerator I had built in had leaked and when they went to repair it, they kept adding more things to do before I could put the flooring in. Four weeks after they started, I still had no floor, no kitchen, 8K of my budget was gone and the garage door they put in fell off. It was every bad thing that could happen to you. I still had no quote on what the cost of the kitchen would be if nothing went wrong. The last week the contractor had them putting sheets of plywood down for a week. He comes in complaining and makes signing noises. Then he starts talking about me and my house. I had a guess about what his overhead was and that was another thing he was complaining about. Finally I told him to give me the d*** total and fired him. The garage door was finally repaired, but I lost all the money I paid for the garage door opener which he claimed he could not return and never brought back. This man went on constantly about the work he redid for free even if it was not his fault. He used to be good, but now is a liar, a fraud, and does not stand behind his work. The filth that came out of his mouth was bad as well. Even Angies list can not save you from bad contractors. I hired another contractor. It cost me another 3K to correct what Kenny had screwed up. They leveled the floors correcting what he had installed and in 3 hours, they removed what he had spent two weeks on. He had no other work and was just using me to keep his overhead paid. The new contractor was great. My dentist had recommended Herve and he was quick and was good. I gave good reviews for other projects with this contractor, but I cannot recommend him to anyone because he doesn't see us as people. The way he cussed me out over the phone makes me wonder how stable he is mentally. DO NOT USE THIS CONTRACTOR!!!!

It was snowing, but Kenny came anyway since he promised. We were actually getting ready to remodel the kitchen and I found the garage door was not working. The bottom was falling apart. We needed to go in and out the garage for the remodel, so we did it first. My house is 19 years old and lots of things need sprucing up, repaired or replaced. Kenny set up a propane heater and worked in the cold. Once they were working to set up the beam that sends that door back up if it hits an obstruction, we saw a lot of damage to the trim wood around the door. Kenny took care of that as well. The price includes labor, new two car insulated garage door and new garage door opener and trim material and paint.

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He spoke to my husband and told us that he would come out to put up that fence on Memorial Day. We told him that wasn't going to work for us, so he agreed to come out first thing on Tuesday (today). Well, my husband called him last night, and there was no answer. Today, my husband took time away from his teaching responsibilities and even called him this morning as well. Well, KT Home Repair Service never came out/showed up and never returned any of our phone calls.

I contacted KT's Home Repair after seeing the reviews on Angie's List. On April 10th, When I called I, Kenny immediately answered. I described to him the work needed and when can he look at the home to provide a quote. He stated that he was in Huntsville but since he lives in Athens, he can swing later on and see the repairs needed. He stated that he would call me later on for me details as he was in a middle of job, but seemed quite keen on working with us. He called me in the afternoon and stated that he would not be able to see the house that day, and willing to come by tomorrow morning. I stated that I would be at work and my husband comes home from third shift a little before 9. He stated that he would be available and would give me a call before 9 am to make sure my husband was there. The next morning I called both numbers listed on Angie's list around 8:26 am. Both went to voicemails that were full so one could not leave a message. So I sent a text to both numbers. He responded in text later on saying that he was sorry he could not answer. He said he could meet my husband but it would be closer to 9:30 a.m. I texted my husband could not meet him then, and lets try for Friday morning at 9:00. He agreed. On Friday, April 12th, he met with my husband and saw the house and said they would have to go to Lowe's to see the cost of supplies to be able to provide a quote. My husband said the two gentlemen were very nice and seemed like good people. We never received a quote that day. So on Monday morning, April 15th, I sent another text asking Kenny if he would be able to quote on the job. At 1:00 pm he texted back stating "Yes ma'am I'll have it for you shortly". And that was the last I heard from him. I sent repeated texts asking if he can quote...no response. I have called and it rings and the voicemail is full so I cannot leave a message. Its been one week since he looked at the house and by his actions it shows he does not want to job. Which is fine by me, but a professional would at least have responded to my inquiries and turned down the job. Not ignored me. Its a shame since the other reviews seem to show that although he was busy and hard to get a hold of, he would eventually get to you. I needed this job done as soon as possible, and waiting on him for over a week has delayed it more.

Initially, I had to call Kenny (Gatlin Home Restoration formerly KT Home Repair) twice to get him to give me an estimate. He made a drawing of the job and provided me with an estimate and accepted a $1000 deposit on materials. He delivered the materials to the backyard but we noticed that there were 13 planks of hardie board instead of the 17 planks that were listed in the estimate. (We had taken a picture of the estimate from a local supplier and had returned the estimate to Kenny). This was a discrepancy of approximately $80 from the original estimate. Some materials used on the job were already here from an older repair and Kenny incorporated those into the repair, decreasing the need for the 4 other planks, but the estimate was not reduced. Other than this shaky start, the work went well. Kenny and his crew, were very professional and polite. The job was completed in three or four days. They made sure that plantings were not damaged and they cleaned up after the job was completed. They calked the hardie board and replaced all gutters. I would hire Gatlin Home Restoration again to do additional siding on my older home but I would question the estimate from the beginning and ascertain that the materials in the estimate were purchased and used in the job. The quality of the work was good and the overall price for the work performed was of good value but there were ethical issues.

This contractor was just named #1 in Madison and Limestone County and stays busy but somehow gets to you. This is my second major project with Kenny Gatlin. I had a fireplace job that turned into a massive rip off 2 sides of the 40' fireplace and rebuild it, replace siding and around and under windows. We decided we might as well just have the whole house repainted so we told him to leave it and work us back in his schedule. This transformation was a 3 & a half week job. This house is so high on a mountain and the ability to place a ladder in a level position is hard. Our house we designed and had built 15 years ago and it is just at that time where you have to start replacing appliances and doing major projects. We are no longer young and have 2 kids in college so we have had to let some things slide. Our contractor has gotten a lot of service inquiries because of the total before and after of our house. I guess someone else will have to be that neighbor everyone else talks about. I'm not sure of the new name of the company, but one thing is for sure: Kenny Gatlin is a great contracting experience. He’s like that husband you wish you had who could make everything on your honey do list happen. He gives you an estimate but remember there are always things you find (like how the squirrels were getting into the attic) that may require repairs not quoted. Kenny keeps it simple and spells out what you are paying for. You give him a down payment and payments throughout the job. Anything you find...and you will always find something, Kenny is fair with additional costs. When Kenny leaves, the work is finished, the area picked up of their debris, and you are a happy camper. With Kenny, you feel like you got your money's worth.

It is true that my project grew, but it was because there was more damage than originally showed. Most home improvement projects I have tackled over the years do not go forward without a few bumps in the road. Having a good contractor is all about how they handle those bumps with you. My contractor was skilled not only in performing the work, but also in walking you through the process. A good outcome is where he makes enough to make the job profitable and you feel like you got your money's worth.

Great work, on time, honest

They have done pretty good work for me. There are two men and they are both honest and hard workers. I have no complaints. I plan to use them in the future.