COUNTY-WIDE APPLIANCE SVC

unknown

The owner called on Friday to let me know the part for my refrigerator was in and that they would be out Tuesday to do the repair. Monday was a holiday or they would have been here Monday. It was not an emergency repair so Tuesday was fine with me. He scheduled a repair time for Tuesday. Fifteen minutes for the scheduled time the service man called to let me know he was on his way to my house and would be there soon. He arrived at the scheduled time and began the repair. He went above and beyond the request for repair because he found a leak in the seal of the freezer door. He removed the freezer seal and untwisted the kink in the seal and replaced it. He could have only done what was asked but when he found the other problem he fixed it also. I cannot say enough good things about this service man or this company. I would definitely use them again and recommend them to others. It was because of a good comment on Angie's list that I called them in the first place. They are great!!!!

With a fridge and freezer full of food on a holiday weekend, we gave these guys a call. They couldn't come out until the next day, but neither could any other company. When they arrived, we explained the symptoms of the problem prior to the freezer and fridge not cooling. The gentleman said he's seen this before with this model and looked for a particular wire to be unplugged. He was right! Some how this wire had worked its was loose and the gentleman plugged it back in and we were back in business. He could have charged us for a service call, and we were happy to pay, but he didn't! Now that is what you call honesty and friendly service. Treat people like wou would want to be treated. Because of this, I write this review topday. These guys were very down to earth and just seemed to be 'good folks'. That's what I want. Someone I trust to do the right thing and I am very happy to refer new business their way. Give them a try - they deserve that! Hope your experience with them is as positive as mine was.