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Surface Works Countertops

Countertops and Backsplashes, Marble and Granite

About us

Famliy owned business. Father and 2 sons and Mom, long with 7 full time employees. Fabricating and installing countertops for over 30 years. Formica and Wilsonart Laminate. Solid surfaces from Corian, LG Himacs, Staron,Wilsonart and Formica brands. 3cm Quartz from LG Viatera and Pental Chroma, Granite and we have one of the best concrete fabricator subcontractor in Alaska.

Business highlights

19 years of trusted experience

Services we offer

Custom countertops, new countertop installation & custom countertop fabrication. Refinishing all brands of solid surface tops to look new again. Will do in house measurements of your counter top. and give free estimates.

Amenities

Senior Discount

5%



Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.217 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
0%
3
0%
2
18%
1
12%


Rating CategoryRating out of 5
quality
4.5
value
3.9
professionalism
4.5
responsiveness
4.4
punctuality
4.3
Showing 1-17 of 17 reviews

Dorothy B.
08/2016
5.0
countertops
  + -1 more
unknown
Description of Work: Surface Works LLC finished my kitchen counter top project. With the improvement of the back-splash and the counter top, my kitchen looks very nice.
Rating CategoryRating out of 5
Yes, I recommend this pro

Dorothy B.
07/2015
2.0
countertops
  + -1 more
It didn't go, because work was never completed. I called to reschedule work date but owner did not called me back. Until the work is completed I can not honestly rate this company.
Description of Work: I purchased a $100.00 coupon but never used it. I call the owner several times but we never connected. I still would like to used the $100.00 coupon for kitchen remodel.

Rating CategoryRating out of 5
professionalism
4.0

Yes, I recommend this pro
$100

Ed J.
05/2015
5.0
countertops
  + -1 more
There was a long lead time for materials, but we were told that up front. Kim and crew met the time line provided and did a professional install. The new countertops give the kitchen a whole new look...and that look is awesome. The quality and workmanship are unparalleled. There are certainly not cheap, but you get what you pay for. These countertops will last two lifetimes. I would absolutely use them again for future work.
Description of Work: Provide and install Quartz countertops

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,500

Janaan K.
04/2015
5.0
countertops
  + -1 more
Those guys were wonderful. They were clean and efficient. They took care of any little problems I had immediately. They were prompt. I was very impressed. It hasn't been too long between my delays and his delays before we finally got together but it was all mutual. It wasn't anything on his part. They just finished it up about a week and half ago. It was a three-day job counting the day when they came out to do the measurements and to attach my dishwasher to the countertop. They did a wonderful job. There were three people who came. There were no unexpected issues. The price was a lot more expensive than I thought it was going to be. I haven't done a remodeling in my house for 25 years. You don't find many really nice guys these days and these guys were nice guys. I can't say enough good things about them. I would definitely use them in the future.
Description of Work: I purchased a big deal for Surface Works Countertops.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Ed M.
04/2015
2.0
countertops
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
value
1.0
professionalism
3.0


mic M.
02/2015
5.0
countertops
  + -1 more
It turned out good. I ended up paying more than the "Big Deal". They do good work. The countertops came out really nice.
Description of Work: They installed new countertops.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,900

Response from Surface Works Countertops
[Member name removed], Thank you so much for the good review and we are very happy you like your solid surface "Maui Quartz" counter top. You were great to work with and we truly feel we have a new friend. If we can be of any service to you or anyone you know in the future please let us know. Thanks again [member name removed]!!!! Sincerely , Kim, Lance and Layne Johnosn.

Elizabeth I.
01/2015
5.0
countertops
  + -1 more
They were great. They were great quality countertops and the guys who came over and installed it were wonderful. I really was pleased with the service. My countertops were amazing. It was a really good experience.
Description of Work: I've used Surface Works Countertops for my kitchen countertops.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Surface Works Countertops
[name removed], Thank you so much for the wonderful review. You were a joy to work with as well especially considering your busy schedule with your job. My sons and I thank you again and if we can be a service in any way please let us know. Sincerely, Kim, Lance, and Layne Johnson.

Sandra M.
01/2015
5.0
countertops
  + -1 more
Surface Works Countertops in Wasilla. On 10/29/2014 Mr. Kim Johnson came to our house and did all of the measuring of our counters. He told us how much it would be and we agreed with the amount. He said it would be 3 to 4 weeks to get the materials for the counters. Well with all the holidays it took a little longer. We set up a date for 01/14/2015 for the counters to be installed. On that date at 12:30 he and his son started working on the tear out of the old counters. I am very pleased with the work he did. The counters are beautiful. He even attached the faucet to our new sink. I love the work he and his son did.
Description of Work: Did the removal of the old counters, back splashes and sink. Installed all new counters with back splash. They also hauled away all the old counters and sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$2,000

Response from Surface Works Countertops
[member name removed], Thank you so much for a great review. It was a pleasure doing business with you. Please call us if we can be of any service to you in the future. Again my son's and I thank you!!

waska A.
01/2015
1.0
countertops
  + -1 more
unknown
Description of Work: They miss represented what was posted on the add

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$99

Response from Surface Works Countertops
This rating is ridiculously unfair. I drove 100 miles and waited for several minutes at his house because he was late for our appointment. Then for two hours I listened to this person tell me how important he was and how many jobs he's had and things he's done and he made his own counter top and he knew it all. I guess he thought I was going to do his entire kitchen for the $100 he paid Angies List. I can't do anything about these people that have these ridiculous notions about what the deals are. If you look at our ratings/reviews you will notice that all the people who we actually did a job with gave us A ratings. We have 2 F ratings and that was because those two people didn't read the add right. How can I control that? Normal logical people that actually do business with us give us A's. You figure it out. Lord help me. Kim Johnson, Surface Works LLC.

Traci S.
10/2014
5.0
countertops
  + -1 more
unknown
Description of Work: Surfaceworks is top notch! Our job was in one of their top three largest jobs done and it was cometed on budget and on time! The on time part is HUGE in our business. Great guys to work with too.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$21,000

Response from Surface Works Countertops
Thank you (Member name removed)for the kind words. Your company, "Sundberg Quality Homes" has a great reputation for building wonderful homes for people at a good price and we are happy to be a part of your team. Customer satisfaction is what we are both about and it shows with both our companies.

Ann K.
09/2014
1.0
countertops
  + -1 more
It started out a little confusing. I wasn't contacted for a couple days. I understand he may have been busy. He was gracious on our first conversation. When he came to the house, he began to say that the price would be much more than what we expected. We began to feel like this offer was a bait & switch.
Description of Work: .
Rating CategoryRating out of 5
$99

Response from Surface Works Countertops
Hear are the facts. Call [Member Name] and introduced myself and explained on the phone that I would need to come to their house and do a measure to figure out how many square feet their counter top was so I could give them some accurate prices which vary depending on what material they picked. I said I would bring boxes of samples of Solid Surface and Quartz so they could choose what they wanted and I could give them a price then. He said great. An appointment was set with [Member Name] for 2:00 September 16th. On Sept. 16th I drove 41miles from our shop in Wasilla to Anchorage to the [Member Name] house. At 1:45 I call Mr K. No answer so I left a message to let him know I was on my way and would be there at 2:00 as planned. No returned call. Arrived at his house at 2:00 sharp. Knocked on door and rang bell. No answer. Dogs in house were barking. No one is home. I called [Member Name] again. No answer. Left message that I was at his house for the meeting and to call me. Waited 20 minutes in my car for him thinking they may be on there way and was running late. After 20 minutes I called him again and left another message saying I was leaving but would be in town for alitte bit and to call me and I would come back. No call was returned. Drove 41 miles back to my shop. When I got there I checked my messages and there was one from [Member Name] Message time was 1:44. ( 16 minutes before our meeting time) His message basically said he was frustrated with this Angie's list thing and didn't know how the heck it worked and he just blew $99 and to just forget it because he was just going to get his top from someone in town!! And hung up. SAY WHAT???????????? That is what the first meeting is for. To answer all your question and to do a measure so I can figure out your best price and then subtract an additional $500 off that price because you bought the Angie's list coupon. Why would anyone call 15 minutes before the appointment and bale out on a meeting that was going to give them all their answers? I call [Member Name] immediately . No answer. I left a message saying I was sorry he was confused and frustrated and could he please call me to set another appointment if he wishes. No phone call was returned. In their "members comments" they state "When he came to the house, he began to say that the price would be much more that what we expected." That is just not the truth. When I came to the house no one was there. I couldn't give any prices because I never got in the house to take any measurements. They baled on their appointment. I have never seen or meet these people. How can they rate us?? Lord help me. My sons and I only hope that the good consumers out there are wise enough to see through it all and have common sense. Thank You. Kim Johnson, Surface Works Countertops.

Teresa K.
09/2014
5.0
countertops
  + -1 more
.
Description of Work: I always hear good comments about Surface Works. I'm glad I was able to speak with Kim one of the Co owner's and explained the ad with more clarification.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Surface Works Countertops
Thank you [Member Name] for the kind words. Let us know if we can be of service to you in the future.

Patience M.
06/2014
5.0
countertops, marble & granite
  + 0 more
unknown
Description of Work: Surface Works removed tile countertops and installed quartz counters with backsplash in our kitchen. Lance and Adam were very professional, did an amazing job, and worked well around my kids. I appreciated the clean language, the clean job, and their knowledge and insight as I peppered them with questions. Kim, the owner, was very easy to work with and although he was super-grilled about measurements and prices by my husband prior to us taking his bid, he was honest and upfront.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$8,000

Sarah A.
04/2014
5.0
countertops
  + -1 more
I did not keep the appointment as did not have the finances to complete the project. However, he was so nice and helpful that when we do have the finances we will use this counter top provider.
Description of Work: He did change meeting times to meet my needs coming to his shop from Anchorage

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from Surface Works Countertops
[name removed], We are looking forward to helping you with your counter tops whenever you feel the time is right. See you then. Thanks, Kim

Kim J.
04/2013
5.0
countertops
  + -1 more
s
Description of Work: Surface Works fabricated and installed my kitchen countertop and a bathroom vanity top. We were expecting family from the lower 48 and Surface Works was very accommodating in completing the job before our family arrived! I would highly recommend them to anyone looking for a new countertop! They are a family owned business and we liked that. They were very professional, courteous, and competative and do quality work. They came highly reccommended to us by friends who used them for their own countertop and then hired them again to do their bathroom. So anyone who does repeat business with someone says alot for that business and to us! We are very pleased! They took the time to cover our floors and cleaned up any and all traces of their having been there. If we are ever in need of any more countertops in the future we won't hesitate to hire Surface Works again. As for the negative review posted here, my only response to that would have to be it's from a competitor and that is why there isn't a review written only a rating! If you are ever in need of a countertop check out Surface Works! From a loyal and happy customer!!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Kim J.
04/2013
5.0
countertops
  + -1 more
It went great! We had heard about Surface Works Countertops from a friend that was very happy with them. We stopped at their shop/showroom on Knik Goose Bay road in Wasilla to see what they had. Kim greeted us with a smile and a hand shake and made us feel comfortable. He explained all the different kinds of tops and the goods and bads about them all. After that we knew just what we wanted and picked a color that both of us loved.We had some basic measurements or our kitchen and we had look around at other place alittle and knew the price he came up with was very resonable. He introduced us to his son's Lance and Layne who are the lead fabricators and installers. We just had a good feeling about everything and decided to purchase our top with Surface Works. We love the idea of supporting a family owned business! Lance came out the next day and did a template of our countertop.He was on time and very polite. Living in Alaska we knew it would take about 3 weeks for the material to get here.(and it did) Kim said they were busy but would have the top installed with in two weeks after the material got here. We needed our old countertop tore out and taken away and they said they would be glad to do that.(the price was fair) They were installing our kitchen top 1 day ahead of when Kim said it would be done and it looks beautiful! You can't even tell where the seams are. The install crew was on time and very polite and covered our carpet and kitchen floor with tarps. Vacuumed and swept when they were done. We are so very pleased with this company and would recommend they to anyone.ircle
Description of Work: They came out to our house and measured our old counter top to figure out the sqare footage. Templated the job. Fabricated the counter top in their shop. Installed the counter top and back splash. Cut holes for the faucet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,900

bob W.
10/2012
2.0
countertops
  + -1 more
To many problems to list.
Description of Work: Install custom counter top.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$5,100

    Contact information

    1755 S Knik Goose Bay Rd, Wasilla, AK 99654

    surfaceworkscountertops.net

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 3:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Countertops and Backsplashes,
    Marble and Granite

    FAQ

    Surface Works Countertops is currently rated 4.2 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 10:00 AM - 3:00 PM

    Surface Works Countertops accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, Surface Works Countertops does not offer free project estimates.
    Yes, Surface Works Countertops offers eco-friendly accreditations.
    No, Surface Works Countertops does not offer a senior discount.
    No, Surface Works Countertops does not offer emergency services.
    No, Surface Works Countertops does not offer warranties.
    Surface Works Countertops offers the following services: Custom countertops, new countertop installation & custom countertop fabrication. Refinishing all brands of solid surface tops to look new again. Will do in house measurements of your counter top. and give free estimates.

    Contact information

    1755 S Knik Goose Bay Rd, Wasilla, AK 99654

    surfaceworkscountertops.net

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 3:00 PM