Plumbing & Heating Doctor

He got here exactly when he said he would. He fixed it and we had heat in less than a half hour. He had the parts with him. We already scheduled with him to fix something else!

The bi-annual maintenance checks that were agreed upon in 2013 were NOT done... However when my garage heater went out I called Tony. I called him countless times through Nov/ Dec 2017 through Mid Jan 2018 (approx) 25+ times during this period. I receive 1 service visit that fixed my garage heater ("a loose wire") approximately 12 hrs later it failed. Also, a visual check was completed on my homes heater and thermostat the same day. Tony never came back to fix the garage heater after it broke again (even with the parts now on hand)...He continued to disregard my calls. I believe he is a good knowledgable repair man. I would still be using him today and I rated his previous work very high years back. I have no idea why Tony didn't even provide even a courtesy call..? It's a real bummer to give a bad review and this is my first one... I was foolishly and could have bought a new gas heater unit due to the doubled electrical bill over the time period I waited using a space heater...

Tony was easy to schedule and showed up on time. He was quick to evaluate the furnace issue and plumbing that we needed inspected. We ended up needing a new furnace. He drove to Anchorage and picked up a new one and installed it the next day!

We had an after hours emergency and luckily they were able to come over and fix the problem. He was professional and I felt very trustworthy. The price was a bit spendy but that was to be expected because of the time. I would highly recommend this company!

Didn't learn our lesson the first time. A couple of years ago bought a furnace Groupon from the firm. Hired help showed up and did a sloppy and rushed inspection. Was there for less than 10 minutes and didn't clean up afterwards. I like to support local business, so in August (2016) I called and talked to Tony. He explained that he no longer used hired help, as they turned out to be too undependable. I thought I would take a chance and booked an appointment for Tony to take a look at our gas fireplace that wouldn't light. Tony arrived on time and completed a routine inspection. There was nothing actually wrong, I just didn't know how to light the pilot light. Tony showed me how, showed me that the fireplace worked and then turned it of. At my request, the left the pilot light burning. Total time less than 15 minutes. I was a bit surprised when he presented a bill for $148.00, less 10% Angie's list discount. When I questioned it, Tony replied it was his standard one hour call out charge. I than inquired if I was paying for an hour of his time, would he mind also doing a furnace inspection. Tony was very agreeable and did so. Inspection was through and he was helpful in showing me a few things to watch for. Total time spent at the house about 45 minutes. We didn't actually use the fireplace until the end of November. When we tried to turn it on for the first time, it wouldn't light. The pilot light was burning (as it had been since August), but the fireplace would not light. I called Tony and identified myself and the work he had done. He said he didn't recall doing the work, but was initially helpful and walked me through a few trouble shooting steps, with no success. Tiny then indicated he couldn't really say why it wasn't working. When Tony's over the phone troubleshooting didn't work, I indicated I would appreciate a courtesy , rather than service call when he was passing by and happened to have a few extra moments. At that point, Tony became very rude and belligerent. He told me not even to go there, and reminded me that I had given him a bad Groupon review, that I had balked at the paying the bill for showing me how to light the pilot light, and then asked him to spend the remaining time doing a furnace inspection. At that point, I commented that it sounded that what he was saying was that we were out of luck. He replied. that's right. Evidently Tony did recall the work his firm had done both times. Bottom line....Tony is responsive to new new customers, and very helpful, and Can't really speak to the quality of his work, as what he did worked one time, didn't work the second time and the option to have it corrected cut off. Tony can easily become very rude and belligerent when questioned about the charges for his work and his willingness to stand behind the quality of his work. Customer beware, if you question Tony be ready for weather a rude and belligerent response.

He came to our rescue immediately. Our hot water heater went out, and we had a new baby coming home that day. He pushed back all his other appointments, and got the part and fixed it all in a matter of 5 hours. It was amazing feeling to not have to worry if we would have hot water or heat that day.

Tony does first rate work. He was on time (he was even early!). He quickly diagnosed the problem and got right to work. He was professional, polite and extremely helpful. He always makes himself available when needed, and he is our "go-to-guy" for anything related to our heating and plumbing systems. You will not go wrong with Tony and Plumbing and Heating Doctor.

Tony was prompt and professional. He performed exactly what we asked him to do and was easy to work with and very professional. We will definitely use his services again. We also used Tony to fix a problem with our heating in late August and he came in and found the problem quickly, and replaced the faulty part. So we had him return to do a heating check-up in late October, to make sure we are ready for winter.

he did a great job. Worked through the few difficulties that arose, and showed up on time every time. I'm very satisfied with the job that was done and appreciate that even though the job took longer ( was more troublesome) than expected, the price quote remained the same.

Tony did a FANTASTIC job. He started the work on SATURDAY with no higher charges for weekend work. He stayed with the job to completion. He performed the work for half the labor costs quoted by another contractor. He was thorough and professional. He is the BEST heating and plumbing contractor that I have dealt with in the Mat-Su Valley. I have signed up for a continuing maintenance plan and would recommend him VERY HIGHLY. You cannot do any better than Tony with Plumbing & Heating Doctor.

Immediate response; nice job; high quality water heater; cost more than we were planning but in the end we are very happy!

He did his job and as of now did it quite well.

The kitchen drain line was clogged and unable to be cleared by conventional means. Plumbing and Heating Doctor did not charge for the service call, but instead gave a bid for replacing the clogged line. The bid was much less than expected. The drain line was replaced in a professional manner and without fanfare. The total cost for material and labor was very reasonable.

Tony was great. Was very professional and let me know that he was going to be a little late to my appointment. I appreciated that he kept me I formed of what he was doing all along the way. I would definitely use them again.

They showed up on time and were professional. They did a very good job and good follow.

I had Groupon for $49 that included heating inspection. The Groupon was to expire on April 4.I tried contacting P & H Doctor Inc. at least one week earlier via both there website (3 times) and left about 6 phone messages. They never replied back or made any attempt to contact. I was told by a colleague that he had similar experience with P&H Doctor . I think they do this so that the Groupon can expire. I have never seen such a lack of professionalism or incompetence.

To be honest, I feel bad leaving a bad review, as the owner tried to make things right, but I have to be honest. First off, I bought a Groupon in the Spring of 2013 for a cleaning and inspection of my furnace. It took until January of 2014 for me to get a hold of anyone. That?s right. I called and left messages and even went to the website and left a contact request message twice. It was not until I threatened to contact BBB and Angie?s List did someone call me back. The owner called and gave me a story about how he was going to sell to someone and it didn?t work out and his business was taking a hit due to it. The guy (older gentleman) was very polite and apologetic and offered to come out and make things right. Well they showed as scheduled and cleaned the unit. I was having a problem with the unit blowing out cold air, thus dropping the temperature in the home. Granted, the unit was extremely dirty, and he did state that he was ?99% sure? that the problem would now be resolved. There was a considerable difference as far as air pressure and heat goes. But it was short lived. Again I like how the owner attempted to make amends, as he didn?t charge me for the service and stated that I could use the Groupon for next winter. I am just disappointed that they were at my house and stated that they were sure they fixed it, only for it not to be the case. I opted to use a different company to look at the issue, as I don?t feel confident that The Plumbing and Heating Doctor will fix the problem. I see lots of positive reviews on here, but this was my experience with them.

. I feel this company did a "window wash" on the inspection since it had dropped the ball. The inspection sheets states "Inspected and cleaned all heating systems. All very new looking and clean and in good working order." Our house is ten years old. Every other service provider I had spoken with earlier, but not hired, stated we would probably need some tuning as our systems were almost ten years old. this was our first inspection sine we bought the house new. I see they get some great reviews, but they were horrible company to me. I will never use them again.

I own a home that uses a Honeywell central heating unit. It has been noted through my research that this is a problematic unit and has numerous failures of the pressure switches and inducer motors. I have had the pressure switches replaced by another local company that installed the unit. This cost was almost double that of the "Plumbing & Heating Doctor" (Tony). Tony has been a "llife saver" when it comes to the maintenance of this unit. For example, Tony has significantly reduced the cost of the up-keep and maintenance of this unit by the following repairs and supplies. a. Pressure Switches - Less then 1/2 the cost of main competitor. b. Inducer Motor - The price of my first pressure switch repair by the main competition was very close to the total cost of inducer motor repair from Tony (great savings). c. Tony was able to obtain replacement filters for my unit for a 1/4 the cost of the main competition. In closing, the only reason I gave Tony a (B) in the responsiveness and punctuality fields was due to the wide spread nature of living in Alaska and the availability of parts in our small towns. The "Plumbing & Heating Doctor" (Tony) does good work, keeps his word, and is a reliable, honest, and a loyal...

I don't like leaving bad reviews when I have nothing to base it off of but none of my calls were ever returned. I left messages and called between 10/2 - 10/16. Nothing on their site or message said they were out of the office for an extended time so I don't know why my messages were not returned. This was for a groupon which I have since cancelled. I don't see any reviews for after 9/26 so maybe the company is closed currently?? I had the correct number and I gave them my number each time.

On a Saturday, at 4PM, my furnace stopped working. Once I realized this I started calling around. Since it was Saturday and later in the day, some of my calls were not answered. Tony at Plumbing & Heating Doctor, Inc answered his phone right away and said he could be right here to look it over. He showed up within 30 minutes of my phone call and went right to work. He immediately discovered it was a bad ignition switch that needed to be replaced. He did not have the replacement part with him and told me he could be here first thing in the morning with the correct part and get the furnace up and working. He said he would be here at 10, and he showed up ten minutes early. He had the part, put it in and the furnace works great. He was courteous, prompt and efficient. He took the time to talk with me and educate me about the furnace and some options that I have. He was very professional and I will call him again.

they were very polite and explained what they were doing and why. i would use them again any day donna

When you get a job done, it looks good. They responded fast. Now we need to make sure that the fix on the leak holds. It might be premature to tell you everything went well. They were prompt and they seemed to do a good job. When you have something that is hiding behind a wall you want to make sure that it is going to hold for more than a few days.

Tony was able to help me resolve my plumbing problem the same day I called him! He courteously called me prior to his prompt arrival. Then he got right to work solving the problem with my tub drain. He also took the time to walk through our home as I pointed out other areas of concern, and he provided me with exceptionally reasonable quotes for future work. Tony is very personable and competent and I will definitely be calling him again! I highly recommend Plumbing and Heating Doctor in the Valley!

Very professional. work was done 2 days before the complete date. quote was over $800 less than a big competitor. They each quoted the exact same products. Tony followed up to ensure work was satisfactory and was easy to get a hold of. I will be using him again in the future and have already recommended him to others.