Heaven's Best Carpet Cleaning - Wasilla

I needed the cleaning done fast and they came right away.

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It went well from start to finish. They ran a bit late but called and said they would be 20 minutes late. They finish product was wonderful. I had a red wine stain on light carpet and it is GONE. I will use them again for sure.

It was excellent. I have a duplex in Anchorage, and the tenants left it in a mess. They did a great job, after the cleaning company and Heavens Best got done, the place was.... I mean it was ready to rent. Which shocked me, I was expecting a lot more expenses for that place. It's a 16050 sq ft. 3 bedroom. It's a reasonably big place for a duplex. There's a lot of carpet and it was pretty dirty. The fact that they worked around my schedule was great. I was trying to get this done as quickly as possible. I think it's Vanessa that works in the office. She's definitely customer oriented. The same with the guy that came out to actually do the carpet cleaning. We discussed a couple of issues with the carpet and there were a couple spots and he was able to get those out. I called them prior to them coming there about adding some type of freshener in the cleaning solution, which they did. Very customer friendly. I was surprised it was as cheap as it was, to be honest, so their pricing, in my opinion, was a great price. They worked their scheduling around mine. I was trying to get them to come out and do my house in Palmer but that's pretty much out of reach. They would come out to Palmer, but it would cost me.

Excellent. 98% of pet stains were removed.

He was amazing, when we purchased the home we thought for sure a lot of the stains weren't coming out,but he spent so much time on them, and most of them came out and only charged what we were quoted. I would definitely use them again.

When i called to make the appointment, the gal could not have been nicer. When the fella came to do the cleaning he was very prompt. Did a great job. We had a stain that came out better than we expected

They did a great job they were polite, professional, and on-time.

I've used them both here and in the lower 48. I've even had them do my whole house multiple times. They are always very pleasent people and also timely. In addition to being reasonable, they do an excellent job.

The man was on time very nice very neat. however the technic he use was inefficient. I felt as if it was grinding the dirt farther into the carpet The carpet looked great when he left. But the next day it looked like it was never cleaned. In his defense their were urine stains. Prior to us moving here. It was a waste of money.

We've used them before. They're very courteous, professional and accommodating.

Cleaned some old, very dirty carpets in our cabin and did an amazing job. They look and smell great!

Unable to tell that carpet had even been cleaned. My own machine does a better job.

The guy arrived about 20 minutes late, but I didn't mind because I was doing last minute cleaning anyway. We talked over what I was expecting from the services and he measured the rooms and got to work. He vacuumed both rooms and cleaned them in about 30 minutes. He was very friendly and the cost was great.

Upon arrival, before any money was expended, the technician called to let me know that the carpets were saturated with dog urine in several places. He inquired as to whether I wanted him to proceed, because he was concerned that the carpets might need to be replaced. The technician was able to assess the damage using a probe that detects moisture levels and the presence of urine. We agreed for him to proceed and I asked them to do the best they could with the situation. I notified the incoming tenant of potential concerns and asked them for their honest assessment when they received the keys. The tenant called today to let me know that the carpet in the main room looked brand new! Because we are stationed outside of Alaska, the owner of the company was kind enough to provide me with a diagram of the affected areas as well as a report about the damages he observed. Heaven's Best is a little more expensive, but I believe it is money well spent! There are times when quality is more important than price. Their professionalism and customer support are superb and I intend to use them in the future. I highly recommend this business.

The personnel came promptly to pick up our huge wool rug. It was returned wrapped nicely in plastic and it looks great. Carpet turned out to look like new.

Fantastic! From the moment I scheduled my appt. to when I met the service agent on site in my home I had a wonderful experience. The cleaning agent asked me to show him what I needed cleaned and to point out the problem areas. He even got out a nasty red stain we had when he was done.

I was a little skeptical after the cleaning agent called the day of my appointment and said he was going to be an hour late because his previous appointment ran too long but when he arrived he was professional, friendly and thorough. He asked me to verify what needed to be cleaned and to point out the problem areas. I pointed out a reddish stain we had and he said he had a cleaner that could probably get it out and would do his best. Afterwards, he verified the cost of the work which actually ended up being lower than I originally thought! He even printed my receipt right after that. The whole appointment only took about twenty minutes because I was able to leave and run my errands while he stayed to complete the work. When I returned, my carpets looked amazing and the red stain was gone. I would DEFINITELY use them again especially since the carpets he cleaned were in a rental I was moving out of and the landlords loved the way the house looked and gave us our entire deposit back including our pet deposit.

Cleaner was punctual and professional. Great customer service. Low water cleaning was great, carpet was dry within a couple hours. WE LOVE TO SUPPORT FAMILY SMALL BUSINESS. I have recommended Heavens Best to my friends and family.

Do have all of your floor area clear and they will get it done really quick. Low odor and Fast Drying time. No pressure to buy anything else and very professional. New equipment.

We have been wanting to get our carpet cleaned for a while now and just didn't have the time to review any companies due to school and work, but during Christmas break we had time and found Heaven's Best Carpet Cleaning on Angie's List and they had good reviews so we booked an appointment during the first part of January. Initially, we gave the dimensions over the phone and were originally quoted $280 but once they arrived they and realized it wasn't as large as they thought and immediately took off $40 so our final payment was only $240. They came first thing in the morning, as we asked, and got to work right away. We have very light beige colored carpet and two cats and they suggested that we get the deep steam clean, which we did. The job was not rushed and they took their time to do a very efficient job. The carpet looked like it was brand new again. When they completed the job there was a strong moister smell, but they informed us that it was completely normal and it would be gone by the next day which it was. The carpet was also completely dry by the next day as well. They did a great job and I thought the work done was top-notch. Our carpet looks great, the heavy traffic areas look like new again and they even were able to take out old stains that we accidently made years ago. When we vacuum the carpet now feels brand new under our feet. I would definitely use this service again and recommend them to friends and family.

I am happy with the result. It had been a long time since I'd had my carpet cleaned and I didn't have great expectations about how well the result would be. There were a couple of pretty tenacious coffee stains in the carpet that didn't come completely out. But overall I am pleased with the result. The technician was on task, on time and on budget and provided the service in a manner that was as unobtrusive as one would expect a carpet cleaning. Payment was convenient with a credit card. He had one of those credit card readers for his smart phone, so that was cool

Heaven's Best showed up promptly and got the work done quickly. Stains that I thought were permanent are now gone.

I had called on a Monday and was able to schedule the very next day. After taking a walk thru and answering some questions he was able to give me the price. It took about two hours and dry time was short. I was very happy with the results and will not hesitate to call them again.

Our cleaner actually was able to come earlier than the appointment time and called to let us know. We were able to be there at the time and let him in. The carpets were fairly dirty from daily use and two young sons. The carpets were cleaned very well. All the gummy residue was removed and they looked like new. Everything went wonderfully, from being able to come early to getting the carpets cleaned so well!