Flawless Construction Inc.

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Jordan came out to give an estimate. After he came out I was told he would have an estimate to me in a week. That was over a month ago. I have called and left messages twice and have been told I will get a call back. Never have gotten a call. If he doesn't want the work just let me know but blowing me off like this is unprofessional. Glad that I didn't get any work done by this company.

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So we started to talk with this company about adding on an addition to our existing shop. They came out in March of last year and provided a competitive bid but the problem was that they weren't willing to have us sign the bid and move forward. We tried all summer to work with them - needing this before winter and they just wouldn't come forth with the final paperwork to get going on this. It was quite frustrating actually. So save yourselves some time here. Jordan seems to be professional and upfront but the efforts were wasted. His bid for the drywall portions were substantially higher than others - in fact, very high. So if you CAN get them on board with your project and are looking to have something done, you might just leave it to the framing portion.

Set up an energy rating over a month in advance. Was told the appointment would be from 1:00pm-4:00pm, but that we need to be available an hour and a half ahead of time (11:30am), so I took the day off of work. The day of the appointment they called and left a message at 10:30am to say they won't be coming and we need to reschedule. After calling them back they offered no explanation, nor apology (along with a bit of attitude) and said if we wanted to reschedule that we would need to call back another day. Customer service goes a long way & their lack of it was very disappointing. We will find another company to work with in the future.

The company was not hired to do any work around my house. Company was assigned by Alaska Housing. He was very professional, explained the system and what he was doing. He explained the printout. As we were walking thru the house he gave me a few tips to improve

Our ice damming problem from the winter of 2012 turned into a home insurance claim and over the course of several months, we had nearly a dozen contractors come out to give us bids and offer their ideas of what was truly causing the problem (the attached neighbors' original 30-year-old roof? Compromised decking? Ice dams? No one could be sure). Each bid was enormous and a few included actually ripping off our existing roof (only 7 years old), raising it a few inches, and replacing it (~$20k). We got a lawyer, thinking we'd need to sue the uncooperative landlord next door for the problems we thought his bad roof was causing, as well as the mold damage along the joint wall. It was an absolute nightmare, and it looked like there was no way insurance was going to cover even half of the repairs. We were at wit's end and living in a half-demoed home with a E.T.-esque mold quarantine room that dominated the main floor. Until we called in Jordan. Jordan was the only contractor who actually inspected the entire house and took a look in the crawl space and the attic. Although we do in fact have a hot roof, get ice dams, and the neighbors' roof is in awful shape, Jordan believed the real cause of all the leaking was woefully inadequate ventilation. We had no idea that our dryer vent wasn't routed out from the crawl space, so we were literally pumping gallons of water down there on a weekly basis. Our attic ducting was also in sad shape, bent in some places, and gallons of water was collecting in it. Jordan has a background in building science and was able to explain everything in a way that made perfect sense. He spent a few hours at our home, and drew us pictures and answered a litany of tedious questions, never once making us feel like he had somewhere else to be. Once we agreed on the work and the cost, we had to wait a couple of weeks to begin (busy summer season). However, when they arrived, Jordan's crew made quick work of restoring our downstairs with new insulation and drywall, re-venting the crawl space and the attic, installing a new attic fan, and leveling the deck. My favorite part, however, was the sound deadening they installed in our master bedroom. Our master shares a wall with the neighbors' master, and nearly every day we would endure talking, snoring, and other unpleasant noises that made us feel that they were more roommates than neighbors (I don't even want to know what they could hear coming from our side). I researched extensively and chose an alternative and relatively inexpensive product, Green Glue. Although Jordan's crew had never used it before and (understandably) had no faith that it would give us the results we wanted, they carefully read the instructions and installed it correctly. Two months on, it has finally cured, so no more mid-range noises and NO MORE SNORING! Less than $1,000 was spent fixing this problem. Success! Since the repairs have been completed, we've been able to use Jordan as an advisor of sorts on some other work around the house, and he is great about getting us names and numbers of reputable contractors. We will also be using him later this year to do an evaluation/utility upgrades under the Alaska Home Energy Rebate Program. Bottom line: we had a seemingly insurmountable problem and an extremely tight budget. Jordan and his team came in and fixed it, the right way, for far less than we thought we'd have to spend. (We were also able to afford the sound deadening - not part of the insurance claim.) We feel like we have a brand new house that works the way it should, and we didn't have to sue the neighbors (what a relief!). For as long as we live in Alaska, Jordan will be our go-to guy for all home repairs.

Jordan started working with us in February on this project. He immediately recognized our problem and solutions. He is very knowledgeable and was extremely paitient in answering my questions and explaining what and why things needed to be done. We had to wait for spring and cooperating weather to get the job started. Once the weather permitted, Flawless was at our house and did the work in an efficient, neat, and timely matter. Couldn't have been happier.

I was not present for the work but inspected it afterward and found it well done. The company was easy to contact with any questions and was sincere about doing a good job. I would call them again for future jobs.

Very professional service and responsive to my questions, concerns and explained in detail what improvements I could make to reduce my home's carbon footprint.

Jordyn and his team were knowledgeable, helpful and professional.

Insulated under house and sealed foundation. Remodeled attic storage area - on time and finished as stated.

They have consistently provided profession high quality work with a smile. They are cooperative and accommodating in meeting any changing needs as the project moves to completion often providing extra details that make them stand out as a professional service. I highly recommend them for their quality service and honest execution in the projects they have undertaken. They did a super job and were not only accommodating but flexible in solving small work order changes.

We called and set up an estimate (didn't take long there). After the estimate, it was a couple of weeks before I heard back with a quote. I do understand the large demand for deck services in Alaska in the summer. The deck was promised to be completed in 2 days, from tear down to completion. They did as promised with excellent work! I can say the quality and professionalism of the work has eased the pain of delay in the beginning. I would suggest planning in advance and not waiting until the last 6 weeks of "summer" in Alaska because the demands are high.

Perfect!

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My current boiler is nearly 40 years old. I know I'm on borrowed time with it. When I heard that I could get a rebate of several thousand dollars by participating in the AHFC energy program, I jumped at the chance to replace it at a discount. I applied for the program and was assigned Flawless Construction as my rater. I assume that the audit itself is fairly standard but what really sets Flawless apart is the thoroughness of their explanations of what needs to be done in order to qualify for as large a rebate as possible. Jordan Agen was terrific! He spent a long time answering my questions, offering suggestions and being sure that I had everything I needed to submit paperwork to get the ball rolling. A friend was over when the audit was done and she said that her rater was nowhere near as thorough or knowledgeable as Flawless. Can't wait to get my new boiler in before the snow flies and the temps drop. I'll absolutely call Flawless to do the follow up audit.

My first impression when I was assigned my energy auditor was one of confusion. The program refunds $325 for an as-is energy rating. Flawless Construction wanted to charge me $450. My thought was why would a company do this? Jumping to the audit being completed, I would have gladly paid more for the professionalism and tips Jordan showed me. This is possibly the best $450 I've spent ever, or at least in a long time. Jordan arrived on time, was very friendly, energetic and willing to share his knowledge. I had some other home issues the day he showed up, and Jordan was kind enough to look at them and provide me advice. Through the energy audit, Jordan walked me through step by step what he was doing and why. I can't begin to tell you HOW MUCH I APPRECIATED this. Not only did I get a VERY professional audit, I also gained valuable information, like how to do the upgrades myself, saving me money. I was not expecting to recieve my energy report for a couple of weeks after the audit, at the minimum. I was shocked when it showed up in the mail just a couple of days later. He had even taken the time to print out two reports and the additional paperwork needed for me to recieve my refund. All I had to do was mail the already completed paperwork. How much easier could he have made this? I have other projects around the home that may need a contractors attention. Flawless Construction will be at the top of my list of contractors to call. I look forward to working with Jordan again.

My experience with them was excellent, and I give them my highest recommendation! Working with them felt like a great collaboration. I think they went above and beyond, and they truly exceeded my expectations.

They're absolutely phenomenal. Their customer service is beyond compare. There was a problem with the deck heaving over the winter through no fault of theirs. I called them to have the deck repaired and they came out and drove pilings 17' into the ground and fixed everything at no cost to me, even though I had explained to them that I did not fault them for any problems and would pay for their work. The quality of the work is wonderful. Cosmetically, the deck is beyond our expectations.