Bright Services Inc.

I called Bright Services and requested an electrician for a simple job. I told the woman who answered the machine, I needed a 3-way dimmer switch replaced and, I needed a plug put on my brand new heat tape on my water tank. The gentleman, Dave showed up and did not have a clue what I needed. I had to explain it all over again, and of course he did not have the correct parts for either job. Ie looked at my light switch first and installed a white 3-way switch that was not a dimmer. My switches are all tan. He said he would be back with an appropriate dimmer, but seeing as how I already owed him 1 hour for the service call, he said I was looking at 2 hours minimum by the time he went and bought parts. He went to look at the plug for the heat trace and lo and behold he didn't have one with him. I am thinking, I have to pay for this dingbat to drive all the way into town to buy parts that he should have had with him? Every other electrician or plumber who has come to my house has a van load of parts just in case. There was nothing I could do, so I had to agree. He then told me he couldn't make it back that day. Could we make it later in the week? I have already wasted a whole day off work waiting for this guy, and he tells me I am going to have to take off another day? He walked out the door and almost left his entire bag of tools in my dining room. If I hadn't shouted for him... After he left, I called the company, and they were very sympathetic, apologized for Dave, and said it was not their policy to work that way. About an hour later, I get a call from Dave and he is on his way back with the parts. He comes in and proceeds to replace my dimmer with a white switch that does not fit my oak switch plates. It was obviously a toggle dimmer, and he brought this clunky square thing that did not fit my existing switch. He installed my heat trace and the insisted I sign the paper agreeing he had been to my house for 2 hours. Bull pucky! I told him I was now going to have to replace by oak switch plate that I bought 15 years ago, and the chances of ,matching it were zero. He didn't care. He left. And quite frankly, I wanted him out of my house. He left. I called the company once more and told them what he did the second time. They assured me I would not be paying for his blunders. I have yet to see the bill. While I was talking to the woman, I turned around, and Dave had left his drill on my table. I told her I was putting his drill outside on my porch, and I really did not want to see him again.