They were fantastic, prompt and on time, but they didn't do a phenomenal job. He did really well with the installation.
Description of Work: I used the services of Pella Windows & Doors to replace my door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dale G.
03/2013
4.0
replacement windows
+ -1 more
After receiving the windows, we discovered, unfortunately, that one of the windows was damaged. Replacement was no problem, but it did set the schedule for total installation back some days.
Description of Work: The ten triple-pane windows were ordered and completed in a timely manner.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$4,000
Dan V.
06/2012
5.0
doors, replacement windows
+ 0 more
lIt went well. We called. They came out and measured, gave us an estimate within a few days and scheduled out installation. All the old windows were hauled off and everything was cleaned up inside and out. we were very pleased.
Description of Work: Pella is great. I love my new windows and doors. They aren't cheap but they were worth it to us. Our house sits on a ridge and gets really beaten up by the elements. The Pella people were very professional and did the painting as well. We plan to use them in the future to replace the remaining few windows on the front of the house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$52,000
Kathryn T.
02/2011
5.0
replacement windows
+ -1 more
Next time we will spring for higher quality wood for the interior framing. The hemlock used has proven to be extremely difficult to stain. We also recommend 1) getting started earlier in the late spring/summer to ensure sufficient time for installation before the snow flies, and 2) meticulously checking the plans. When we did the latter we found a couple of windows that would have been built to open the wrong way as compared to what we were replacing, and what we'd instructed the company to fabricate for us. Fortunately we caught this mistake in time.
Description of Work: Had 18 windows replaced with Pro-line, Endura-clad, Argon Low-e custom windows. (TrailBoss Solutions did the install and were also very good). So far, after (almost) one full winter, and several Chinook windstorm events, the windows appear to be functioning perfectly. Our house is warmer and less drafty. These windows are near the top end in price but are worth it if you live in high wind areas like Anchorage's upper hillside, and want wood framing rather than vinyl. The windows took a little longer than we'd hoped to be fabricated and installed, in part because we didn't get started on the project until July, when both Pella and TrailBoss were already heavily booked for the remainder of our short construction season. All windows were replaced within hours of removal but the project was not finished until mid-October -- pretty cold and dark for the crews towards the end.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$17,000
Dan V.
02/2011
5.0
doors, replacement windows
+ 0 more
Seemed to be first class. They showed up when they said they would. They did what they agree to do, in fact, they went beyond that. They cleaned up their mess when they left. The price was high, but you gotta pay for what you get.
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Service Categories
Windows,
Doors
FAQ
Pella Windows & Doors is currently rated 4.2 overall out of 5.
No, Pella Windows & Doors does not offer free project estimates.
No, Pella Windows & Doors does not offer eco-friendly accreditations.
No, Pella Windows & Doors does not offer a senior discount.
No, Pella Windows & Doors does not offer emergency services.
No, Pella Windows & Doors does not offer warranties.